Five Points Auto Body

This letter is in regards to ID number We have contacted the Complainant and her main complaint is her move out charges for carpet damagesProgress Management issued a check today 10/05/for a total of $This $is a refund of her deposit that was originally taken out of her security deposit for what we would normally as as damages in accordance with our security deposit guidelines that is signed upon move inWe have refunded this $to make an effort to provide a favorable customer service experience to the complainant.Every apartment is viewed prior to the signing of the lease and all work orders are taken care of in a timely mannerWe have maintnenace on site days a week and also have an emergency phone for all after hour's maintenance emergenciesWe do not allow aggressive breeds of dogs as pets on any of our properties, unless otherwise required to by law for accommodation purposesNo bill was ever sent to the complainantIn fact a refund of $was issued on 7/28/for the remainder of the security deposit along with an itemized list of any deductionsAs of 10/5/this has been amended to refund an additional $Progress Management has made every effort to insure the satisfaction of the complainant and we hope that this concludes our business with them.Best Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI would like the company to recognize its poor management procedures and their neglect that allowed the aggressive breed that lead to the death of my service animalThere was great emotional pain that the management made worse by charging us and denying responsibilityI would like an apology from [redacted] for how she handled the situation, and I would like them to strongly consider practices with more integrity Regards, [redacted]

Here is the latest correspondence
from the reps over at Progress ManagementYou'll notice they reference the dispute, situation as well as the fact that I am a former tenantThanks for your help on this, we seem to be getting somewhere:)***---------- Forwarded message ----------From: ***@Baypointe|The25onFifth|PB Townhomes Date: Wed, Sep 2, at 10:AMSubject: Garnet #1To: *** Hi *** I am working on resolving an ongoing dispute between our company and your former roommate *** ***. Mr*** has indicated to us that upon vacating he removed the dog from your home. It is his position that the alone paid the $pet deposit at the time of move inHe has also indicated that the home was left in satisfactory condition free of any damages caused by his pet. Can you please confirm that this is correct. Once confirmed by you, we are going to refund the $pet deposit to Mr***. Best Regards,***lyn ***- Community Manager Bay Pointe Apartments / Pacific Beach Town Homes / The on FifthP. (858) *** F. (858) 490-2222 Visit our community websites for additional photos, pricing and availability:www.baypointeapartmenthomes.com www.pacificbeachtownhomes.com www.25OnFifth.com The information contained in this message and any of its attachments is confidential and intended for a specific individual and purposeAll information is privileged and is protected by law

Hi *** I received your complaint from the Revdex.com in regards to your pet deposit. After reviewing the information and discussing your claim with your previous roommates, everyone is in agreeance to refund the $pet deposit to you. Please provide me with an address to mail your check. Best Regards,***lyn ***- Community Manager Bay Pointe Apartments / Pacific Beach Town Homes / The on FifthP. (858) *** F. (858) 490-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I would like the company to recognize its poor management procedures and their neglect that allowed the aggressive breed that lead to the death of my service animal. There was great emotional pain that the management made worse by charging us and denying responsibility. I would like an apology from [redacted] for how she handled the situation, and I would like them to strongly consider practices with more integrity. 
Regards,
[redacted]

Hi there,The property address is [redacted] Ave. #1 and called PB Townehomes. It is owned and operated by Progress Management. The leasing office is located off Ingraham in Pacific Beach.Thanks and please let me know if you have any more questions.Best,[redacted]

This letter is in regards to ID number 11670305. We have contacted the Complainant and her main complaint is her move out charges for carpet damages. Progress Management issued a check today 10/05/16 for a total of $740. This $740 is a refund of her deposit that was originally taken out of her...

security deposit for what we would normally as as damages in accordance with our security deposit guidelines that is signed upon move in. We have refunded this $740 to make an effort to provide a favorable customer service experience to the complainant.Every apartment is viewed prior to the signing of the lease and all work orders are taken care of in a timely manner. We have maintnenace on site 5 days a week and also have an emergency phone for all after hour's maintenance emergencies. We do not allow aggressive breeds of dogs as pets on any of our properties, unless otherwise required to by law for accommodation purposes. No bill was ever sent to the complainant. In fact a refund of $43.67 was issued on 7/28/2016 for the remainder of the security deposit along with an itemized list of any deductions. As of 10/5/16 this has been amended to refund an additional $740. Progress Management has made every effort to insure the satisfaction of the complainant and we hope that this concludes our business with them.Best Regards,[redacted]