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Five Points Furniture

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Five Points Furniture Reviews (1)

Review: My husband and I purchased furniture from Five Points Furniture. Within 4 months the springs in our couches starting coming out. We contacted Five Points Furniture regarding this issue. The owners sent their driver to come pick our couch up (It had been 6 months since we purchased it at this point). They stated they would try to fix the couch. Two weeks later, we still didn't have our couch back. We called them since we hadn't heard anything and they finally stated that they could not fix the couch. They then sent their driver back with our couch and stated that they would replace our couch, but needed to sell one first (of the same kind) in order to do so. They asked that we give them about two months. We waited a month, called them back, and they stated they hadn't sold our style couch and we had to wait another month. We called a month after that and they stated they still hadn't sold our style couch. We purchased the furniture in May 2013, it was now May 2014. We told them that we were very unhappy and have waited long enough. The owner proceeded to yell at my husband, and challenged my husband to come to the store to fight him. I then got on the phone and stated I would file a complaint with the police department. We were also notified by the owner during the first phone call that we had a 6 month warranty. We were never told that we had a warranty at the time of purchase. The springs are so bad, the couch is unusable. We are completely upset about this purchase; and upset that an owner of a company would stoop so low to challenge someone to a fight. This was completely uncalled for and unprofessional. Needless to say, we will never shop in their store again. We have pictures of the couch for proof. And as I write this, the couch is now 13 months old.Desired Settlement: I would like a full refund back on the couch.

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Description: FURNITURE - RETAIL, FURNITURE - WHOLESALE

Address: 119 E. Wooley, Rd., Oxnard, California, United States, 93030

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