Five Star A/C & Heating LLC

Hi, Five Star Air Conditioning & Heating perform work for Fidelity Home Warranty. On 9/4/my technician *** was at *** *** *** *** *** because the a/c was not working, he found a tripped float switch on secondary pan to prevent water damage. This a/c problem was because
lack on maintenance and causing clogged up drain, and this is something Fidelity Home Warranty don't cover. So *** told *** *** that he was going to clean the clogged drain line and take all the water from the secondary pan for no extra charge only the $that Fidelity Home Warranty ask us to charge for diagnostic the problem. *** told the homeowner that a/c was up and running, and that she needs a tufor the complete air conditioning. We schedule a service call to go back to do tufor Tuesday after labor day. On Sunday morning we lost a family member and we had to travel outside of the U.Sand we did not came back until Tuesday night. I spoke to *** *** today 9/11/at 7:AM and told her why we couldn't make it to the appointment and that we are sending a check for the amount of $dollars that she paid for the diagnostic. *** ***