FIVE STAR AUTOMOTIVE

I disagree with ***'s comments in the fact that I personally called and called and received authorization of $for repairsI still offer in-store credit on $for [redacted] with no hard feelings [redacted] ***-Five Star Automotive

Initial Business Response /* (1000, 8, 2016/02/10) */
The complainant has filed a lawsuit in small claims court in the 23rd judicial circuit courtcase # 16JE-SCXXXXXStar quality automotive will be filing a countersuit against complainant in the same courtComplainant is fully aware that by
providing his own parts for his repair, this voided all his warrantiesThis is clearly printed on his receipt and was verbally communicated to complainant at time of serviceStar can not warranty any parts we did not provideThis is and always has been Star company policy with every customerThe complainant has filed a frivolous lawsuit with the courts and will cause a hardship on starStar has only one technician doing repairsStar will have to close it doors on the day of court and will have to pay the technician his hourly rate of payThis unnecessary hardship will cause a financial loss to starStar will be counter suing for loss of business and hourly labor for technician

Initial Business Response /* (1000, 5, 2015/11/23) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
To whom it may concern, The complainant brought his Mercury cougar to star auto with complaints of oil leak, anti freeze leak and his check
engine light oninformed customer of diagnostic charge for hooking up code scanner for check engine lightInformed customer fee would be waved if code defect was repaired at star automotiveCustomer agreed to diagnostic chargestar evaluated all repairs needed for customers vehicle and hooked up code scanner for check engine lightstar performed free pressure test on customers vehicle for anti freeze leakinformed customer he had a rear seal leak for oil leaks, that requires labor hours to repairscanner showed codes p0113, pstar recommended new intake cylinder boot for engine codesneeds a new water pump for anti freeze leakneeded new tirescustomer informed star he did not have money and went into length about his health problemscustomer informed star he only wanted to buy new tirescustomer authorized the tire purchase and no repairsAfter new tires installed star phoned customer and informed him of vehicle readiness and cost for servicesCustomer became irate on phone because of diagnostic chargestar reminded customer of fee if repair not done at starInformed customer that if we didn't charge customers for this diagnostic time, that every one would be bringing their vehicle for free trouble shooting of repairsCustomer did not come and pick up vehicle after the allowed days storage timestar waved storage feeon 11/16/customer came into star after operating hours and picked up vehicle and paid his total dueCustomer was intoxicated and making the office manager very uncomfortable with his demeanorCustomer was informed to come back during operating hours for a list of scanner codesCustomer never returned or contacted starThis customer is trying to get a $discount on new tiresCustomer was not charged for cooling system pressurizing( $charge) and for days of storage by star ($charge)all because star was trying to make a customer happyThere was no making this intoxicated customer happy unless we gave him free diagnosticThis is not company policy and we charge the same to every customerThis is the only customer that has had a problem with our diagnostic fee and processThis customer will not receive a refund for his diagnostic services at star automotive

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