Mr [redacted] This was an insurance claimThe entire estimate and scope of work was approved and reviewed by your insurance carrierFive Star Restoration upgraded your previous laminate floor to a higher quality LVT flooringFive Star Restoration was also contracted for more than replacing your floorFive Star Restoration made themselves available for your repair on multiple occasions including after-hours and weekendsWe stayed in constant communication via phone and text message, which text message was obviously your preferred form of communicationFive Star Restoration was also very detailed in the on-going events with your insurance companyI have spoken to Kevin S [redacted] who is the claims manager of this file several timesFive Star Restoration made themselves available on several different dates within business hours to perform the final walk-throughAfter replacing several different transition strips, not due to material issues but customer satisfaction and repairing the mobile stove hearth that Five Star Restoration did not damage, that the mitigation contractor previously contracted damagedFive Star Restoration has performed the "final-walk-through" and submitted all documentation to Mr [redacted] 's insurance carrier for any final determination of the claim, as Mr [redacted] 's has refused to sign any documentation regarding completion of this claimFive Star Restoration has also decided to "Waive" Mr [redacted] 's deductible to assist in any inconvenience these repairs may of causedAll this information has been relayed to Mr [redacted] 's insurance carrier and handling adjusterPlease advise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This company will say anything to try a dupe customers with their inept work performance, and I will continue to fight for what is right, and this is totally not right I don't care about all the emails say and I don't disagree with what they contain completely, but if Five Star had just called back the insurance adjuster we would not be going through this stupid stuffAll that was needed was just one phone call and Five Star would not make the call Regards, [redacted] ***
Mr [redacted] This was an insurance claimThe entire estimate and scope of work was approved and reviewed by your insurance carrierFive Star Restoration upgraded your previous laminate floor to a higher quality LVT flooringFive Star Restoration was also contracted for more than replacing your floorFive Star Restoration made themselves available for your repair on multiple occasions including after-hours and weekendsWe stayed in constant communication via phone and text message, which text message was obviously your preferred form of communicationFive Star Restoration was also very detailed in the on-going events with your insurance companyI have spoken to Kevin S [redacted] who is the claims manager of this file several timesFive Star Restoration made themselves available on several different dates within business hours to perform the final walk-throughAfter replacing several different transition strips, not due to material issues but customer satisfaction and repairing the mobile stove hearth that Five Star Restoration did not damage, that the mitigation contractor previously contracted damagedFive Star Restoration has performed the "final-walk-through" and submitted all documentation to Mr [redacted] 's insurance carrier for any final determination of the claim, as Mr [redacted] 's has refused to sign any documentation regarding completion of this claimFive Star Restoration has also decided to "Waive" Mr [redacted] 's deductible to assist in any inconvenience these repairs may of causedAll this information has been relayed to Mr [redacted] 's insurance carrier and handling adjusterPlease advise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This company will say anything to try a dupe customers with their inept work performance, and I will continue to fight for what is right, and this is totally not right I don't care about all the emails say and I don't disagree with what they contain completely, but if Five Star had just called back the insurance adjuster we would not be going through this stupid stuffAll that was needed was just one phone call and Five Star would not make the call Regards, [redacted] ***