Five Star Design and Builders

We received the additional comments you have forwarded us from Mr*** regarding the flute rental.We are happy to confirm that he did return the flute to us in the month of June and is under nofurther obligation to us.Howeverwe do not understand why he thinks we owe him a refund.According to the rental contract, $was due every month that he rented the instrument He paid thissatisfactorily.As I mentioned in our reply dated September 2016, we offer our customers a large discount if they choose to pay-off the unpaid balanceHe called in multiple times asking for "payoff' amounts, but never took advantage of thisI can provide copies of our accounting details to demonstrate that he never paid us a lump payment of$and is NOT entitled to a refund of any kind.Our family business prides itself in going above and beyond for our customersWe frequently give the customer the benefit of the doubt in circumstances that are unclearHowever, this situation is quite clear that he is not entitled to a refund

Thank you for informing us of the above customer's concern regarding their instrument rental account We are a family business that prides itself in good customer service and we believe this complaint is a misunderstanding of the contract terms.The musical instruments we supply our customers
are of high-quality and are extremely expensiveWe rent them to the community on a month-to-month basis for a fraction of their valueAs customers continue to rent, we apply ALL rental payments toward the price of the instrument so that if they continue renting they eventua lly own the instrument outrightTo encourage our customers to keep their children involved in music, we offer a 40% discount to pay-off the balance of their account at any time during the rental.In October 2015, above customer requested what the "payoff" amount would beWe calculated 40% off their balance at that time and came up with the figure of $They chose to DECLINE to take this early pay-off option and decided to continue renting month-to-monthThe customer incorrectly believes that the payoff amount supplied in October is the new "balance due" and they believe the monthly payments they have continued to make have satisfied thisThis is INCORRECTThe payoff discount is ALWAYS calculated based on the balance due at the time of payoff.We tried to explain this (it is also written clearly on the contract)If they wish to pay off the contract, we will still offer them a significant discount, but that discount is calculated off of the CURRENT balance dueThey are also welcome to return the flute to us with no further obligation to continue renting We hope this communication provides you with the background you need and are very grateful for any help you can offer in resolving this conflict

Revdex.com:
I have already returned the Flute in the month of June,2016 and nothing is in my possession. I request a refund of the amount $287.52 to my credit card.Regards,[redacted]