Five Star Gymnastics

Initial Business Response / [redacted] (1000, 5, 2016/04/01) */ Please see the business response attached: "This is ridiculousThe client didn't even leave until October of The custom leo was already orderedThey did not contact us to pick it up until March 2016! They are just trying to be difficultWe cannot replace the custom one with a new size!" Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your responseWe agree that this is ridiculous and are not in any way trying to be "difficult"The rationale does not make senseWe placed the order in July Our check for $is dated July 27, and it cleared on July 28, We were promised the custom Leotard ordered in AXS to be received around November and we were not contactedAfter contacting your office, we were given another style Leotard in a child medium size because your office sold ours to another gym memberWe cannot accept the incorrect itemYou now have our money and the money of the other client that purchased our LeotardSince you cannot promptly provide the exact item that we ordered and paid for, we are simply requesting a full refundThis is the only reasonable and fair solutionThanks again for your attention to this matter Final Business Response / [redacted] (1000, 20, 2016/05/05) */ We, new owners of Five-Star Gymnastics as of April 1, 2016, became aware of this complaint and quickly reaches out to resolve the issueWe provided a full refund for the Leo that was purchased last yearWe as new owners, were happy to make this rightWe were sorry to hear about their experience with the previous owner Final Consumer Response / [redacted] (2000, 22, 2016/05/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) New owner Wendy Kis awesome! She immediately reviewed and resolved the issue with a refund The business is so very fortunate that she has taken overThis business was lacking an ethical owner with good character Hopefully, the previous owner will abstain from running businesses especially those which involve close contact with children Best of Luck to the new Five Star owners! Wishing you all the success now and in the future! Thank you again

Customer has a current credit of $106.25.  Even though consistent payments were made the account was not current until close to the end of the season.  A $100.00 payment was made on 4/6 ,leaving a credit balance of $56.25. Customer was told at that time she did not owe that much and ask if she was sure she wanted to pay it.  She replied yes, she would be ahead for next season.  Another payment of $50.00 was posted on 4/28.  On May 3rd, they attended our clinics and filled out and signed a new waiver.  The waiver states there are no refunds and credits are good for a period of 1 year before forfeited.  I do have witnesses to the conversation where I ask if she was sure she wanted to pay ahead.  And even though she was never current on her account, because she paid consistently, we never charged her any late fees.

Initial Business Response /* (1000, 5, 2016/04/01) */
Please see the business response attached:
"This is ridiculous. The client didn't even leave until October of 2015. The custom leo was already ordered. They did not contact us to pick it up until March 2016! They are just trying to be...

difficult. We cannot replace the custom one with a new size!"
Initial Consumer Rebuttal /* (3000, 7, 2016/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response. We agree that this is ridiculous and are not in any way trying to be "difficult". The rationale does not make sense. We placed the order in July 2015. Our check for $188.50 is dated July 27, 2015 and it cleared on July 28, 2015. We were promised the custom Leotard ordered in AXS to be received around November 2015 and we were not contacted. After contacting your office, we were given another style Leotard in a child medium size because your office sold ours to another gym member. We cannot accept the incorrect item. You now have our money and the money of the other client that purchased our Leotard. Since you cannot promptly provide the exact item that we ordered and paid for, we are simply requesting a full refund. This is the only reasonable and fair solution. Thanks again for your attention to this matter.
Final Business Response /* (1000, 20, 2016/05/05) */
We, new owners of Five-Star Gymnastics as of April 1, 2016, became aware of this complaint and quickly reaches out to resolve the issue. We provided a full refund for the Leo that was purchased last year. We as new owners, were happy to make this right. We were sorry to hear about their experience with the previous owner.
Final Consumer Response /* (2000, 22, 2016/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
New owner Wendy K. is awesome! She immediately reviewed and resolved the issue with a refund.
The business is so very fortunate that she has taken over. This business was lacking an ethical owner with good character.
Hopefully, the previous owner will abstain from running businesses especially those which involve close contact with children.
Best of Luck to the new Five Star owners!
Wishing you all the success now and in the future!
Thank you again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am requesting the credit that is owed. All fees were paid before the waiver of the next season was signed. There is a 125.00 commitment fee that was never paid to the gym which would not commit my child to the gym for the next competition season. I also paid for her tryouts via cash which wouldn't have touched the credit on the account. Though there were people in the office when I paid ahead no concern was ever raised or asked if I was sure if I wanted to place the credit on her account. 
Regards,
[redacted]