Five Star Hardwood Floor

Complaint: [redacted] I am rejecting this response because: I entered a contract with Cristian (Cris) T [redacted] , the owner of Five Star Hardwood Flooring, Incto complete the installation of my flooring from March 2, to March 7, Unfortunately MrT [redacted] was unable to complete the project in time due to another pending project In addition, MrT [redacted] informed me that I would need to order additional stair nosing for the remainder of the project It is true, that MrT [redacted] , informed me that he would contact me concerning when he would schedule the remainder of my project MrT [redacted] further noted that the summer is his “high season” and he would have multiple projects going on On March 18, 2015, I sent MrT [redacted] a text message indicating that the remainder of the flooring and stair nosing would arrive on April 7, due to a strike at the Port of Seattle/Tacoma MrT [redacted] replied “Thank you.” I do not have any records showing MrT [redacted] contacted me after that timeframe to complete the project On November 4, 2015, I contacted MrT [redacted] again and asked if he could complete the project on dates ranging from November 21, through January 9, On November 5, 2015, MrT [redacted] informed me “Ok no problem I’ll let you know which days work.” However, did not follow up with me concerning scheduling the remainder of the project On January 23, 2016, I filed a complaint with the Revdex.com On February 5, MrT [redacted] finally contacted me and stated that he was out of the country for a month, had a cold, didn’t have a phone with him to email or call me, and he wanted to finish the project last summer but didn’t receive a return call from me Unfortunately, I do not have any records showing I received any calls from MrT [redacted] during last summer Please see original Revdex.com complaint for additional details and for proposed remedy Sincerely, [redacted]

Cristian T[redacted]
Five star hardwood floor
Writing back to [redacted]
Sorry but this is not my fault I told her I'll be back to finish her project she hasn't respond back to me I wrote her email I left her message so I can go finish her project now she gets back almost a year  ago I...

was calling her every single month no response and I got tired from them not getting back to me so I was waiting for her to call me she wrote me an email a month ago to pick a month which I can start I told her I'll get back to her that I was going on vacation for a month I just got back from Europe with my family so I didn't bring my phone with me on vacation and couple days ago I called her I wrote an email that I can be there to finish your project she didn't call me back so I don't know what's going on I've been in the business for a long time and that's the first thing that's happened to me I'm always there to finish people's projects. And I don't know why she wants a refund if she still owes me money.

Complaint: [redacted]I am rejecting this response because: please see all prior responses.Sincerely,[redacted]

Cristian T[redacted]
Five Star Hardwood Foor 
 I'm sorry but  I did not fail to do her  job  it takes me 5 hours to finish the rest of the project  know she gets back to me almost a year the whole project was $4,182.86. And she paid me $3,137.18 she still has the remaining of $1,405.73.  I don't know way she wants a refund if she still owes  me money for the remaining and I show you guys proves that's how much she paid me  she still has the remaining and once again I'm sorry but I didnt fail to do her project  almost a year to get back to me. And this will be the last email I'm going to send you guys

Complaint:  [redacted]
I am rejecting this response because:
I entered a contract with Cristian (Cris) T[redacted], the owner of Five Star Hardwood Flooring, Inc. to complete the installation of my flooring from March 2, 2015 to March 7,
2015.  Unfortunately Mr. T[redacted] was unable to complete the project in time due to another pending project.  In addition, Mr. T[redacted] informed me that I would need to order additional stair nosing for the remainder of the project.  It is true, that Mr. T[redacted], informed me that he would contact me concerning when he would schedule the remainder of my project.  Mr. T[redacted] further noted that the summer is his “high season” and he would have multiple projects going on. 
On March 18, 2015, I sent Mr. T[redacted] a text message indicating that the remainder of the flooring and stair nosing would arrive on April 7, 2015 due to a strike at the Port of Seattle/Tacoma.  Mr. T[redacted] replied “Thank you.”  I do not have any records showing Mr. T[redacted] contacted me after that timeframe to complete the project.
On November 4, 2015, I contacted Mr. T[redacted] again and asked if he could complete the project on dates ranging from November 21, 2015 through January 9, 2016.  On November 5, 2015, Mr. T[redacted] informed me “Ok no problem I’ll let you know which days work.”  However, did not follow up with me concerning scheduling the remainder of the project.  On January 23, 2016, I filed a complaint with the Revdex.com.  On February 5, 2016 Mr. T[redacted] finally contacted me and stated that he was out of the country for a month, had a cold, didn’t have a phone with him to email or call me, and he wanted to finish the project last summer but didn’t receive a return call from me.  Unfortunately, I do not have any records showing I received any calls from Mr. T[redacted] during last summer.
Please see original Revdex.com complaint for additional details and for proposed remedy. 
Sincerely,
[redacted]