Five Star Reviews (1)
Review: [redacted]. installed a heat pump and coil on October 29, 2013, costing $4270.00, in which was paid to [redacted].I notified [redacted] on 8/10/13 of heat pump malfunctioning, the copper line, running from the coil from the inside unit to the heat pump outside, was freezing.[redacted]. came out to check the unit on 8/13/13 and concluded that the coil had a leak. At that time I asked about the warranty on the equipment. [redacted] noted the model and serial number from the coil and stated that he would contact the company where he purchased the equipment, [redacted] in [redacted], VA. He stated that he would call me the next day and let me know what needed to be done to fix the unit. [redacted] didnt call me so I made numerous calls, trying to reach him to find out the outcome of him calling the supply company. Once I finally reached him by phone, he stated that he spoke to [redacted] at [redacted] and gave him the model and serial numbers from the coil and [redacted] stated that he did not have an invoice the matching model and serial numbers. [redacted] asked me to call the supply company and give [redacted] the serial number from the unit because he may have copied it down incorrectly. When I called [redacted] and gave him the model and serial numbers from the coil, he stated that he did not have an invoice showing that the coil was purchased from their company. I called [redacted] and relayed the message from [redacted] at the supply company. [redacted] then stated that he would call the warranty company about the problem and call me back. Again, he did not call me back so I repeatedly called him until he answered the phone. [redacted] then told me that [redacted], from [redacted], stated that there was only a one year warranty on the coil. While speaking to [redacted], I requested the phone number to the warranty company so I could call and verify that the coil only had one year warranty. He gave me the warranty company phone number as [redacted]. I also requested a copy of the store invoice from where he purchased the equipment and he stated that he paid cash for the pieces of equipment so he did not have a receipt. I called the warranty company and requested to speak with [redacted] and was told that no one worked for the company named [redacted]. I then advised the speaker of the problem with my unit and I was asked to give the model and serial numbers from the coil and the heat pump that [redacted] installed. The speaker advised me that there was a five year warranty on the coil and ten year warranty on the heat pump but both warranties were void because the coil is not compatible with the heat pump. The heat pump is type R-22 and the coil is type R-410A and should not have been installed and expected to operate together. I then called [redacted] and advised him that no one named [redacted] worked for the warranty company and that the warranties were voided because the equipment was not compatible. I asked him was he planning to fix the problem and he said he would but I would have to pay him for fixing it. I explained to him that he installed equipment that is not compatible with each other, he could not provide a receipt to show proof of purchase of the equipment, he gave me false information about the supply company and the warranty company and I expect him to fix the problem. He again stated that he would fix the unit but I will have to pay him for fixing it. I stated that I would take legal action if he didnt fix the unit and he stated, do what you have to do.Desired Settlement: I am requesting a $4270.00 refund to replace both pieces of equipment so that they are under warranty.