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Five Star Plumbing

2780 FM 471 N, Castroville, Texas, United States, 78009

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Five Star Plumbing Reviews (%countItem)

I called and asked a simple home warranty question since this company had been assigned to me. The man that answered was not willing to answer any questions for me other than the time slots that were available. I asked to speak to someone else that could possibly help me out and I was hung up on. When I tried calling back nobody ever answered my call. I already had been assigned to this plumber and had no other options at the time. After multiple attempted calls I called from a different phone number and my call was immediately answered. The company had clearly blocked my phone number. They blocked the phone number of a customer that had already been charged $75 on their behalf. I do feel like this is borderline theft.

Five Star Plumbing Response • Jul 17, 2020

Customer called are office regarding his home warranty work order. We explain in detail that all the questions that were being asked could only be answered through his home warranty provider. On that note that was not a sufficient response for this homeowner. Homeowner became very irate and angry and was just looking to argue. Because he was not satisfied with the response that we gave. As fair as to not answering his phone calls that is correct after multiple phone calls with the homeowner looking to only argue we decided it would be best not to discuss the issue with him further And simply requested him to discuss his work order with his home warranty provider. We advised him on having his home warranty provider send him a different vendor. We did not take any money from this homeowner he paid the money to his Home Warranty for his deductible we did not collect one penny on this job. As a business we have the right to refuse service In this case that is the right we chose to go with.

After various disappointments with numerous plumbers over the years, I cringe whenever a plumbing issue arises that is beyond my considerable DIY abilities. Recently I called 5 Star plumbing (San Antonio) for an annoying-but-not-emergency issue, based on their 5 star Yelp rating. It seemed like a great opportunity to maybe find a keeper plumber, to avoid being at the mercy of whatever shark we’d land in a large - or emergency - situation. I’m happy to say my strategy paid off, as I was very happy with Ricky’s presentation, skills, and approach. The job turned out to be fairly simple, a great relief as we’d feared tree roots and broken pipes and tunneling and LOTS and LOTS of money, time, and aggravation. Ricky explained things patiently and politely, with no man-splaning, which I appreciated. The charge was reasonable, the job was done in one visit, and we now have a “keeper” plumber. Highly recommended!!

A water pipe burst 3 feet from my house shutoff valve and water was gushing from my foundation. I was unable to turn it off and called three plumbing companies in Corpus Christi; they were all rude and none able to accommodate my needs. Tammy at Five Star Plumbing took the time to understand my personal situation and bent over backwards to help me. I couldn’t be home until 5pm. Any other company would have eagerly charged me time-and-a-half but Five Star told me it wasn’t necessary to wait, they could do the work immediately and save me the surcharge. Tammy was concerned that water would be gushing for 8 hrs and was nice enough to work with me. All other plumbing companies demanded I be present before they did anything. Five Star (Corpus Christi) listened to my problem and were creative finding solutions to help me.
Tammy told me she understood my predicament and I didn’t have to be present. I’m a teacher and can’t answer the phone to talk to the technician so the lady suggested I email pre-approving a couple hours of work and a few bucks for parts. That way they could just work thru.
Adrian was at the side within the hour, he fixed it within the guesstimate. The total was about $20 over but they kept-on with the job which is the rational decision, instead of stopping to call. He had to dig deep and next to the foundation, plants, and a brick edging. He could have easily made up 3 or 4 hours of work due to the obstructions but was honest with his times.
The tech (Adrian) called me during my break and explained everything step by step, and let me pay over the phone. He emailed me the receipt, texted me photos, left the old part and the roots on the side as evidence. I also got a follow-up customer service call. He did everything he said he was going to do. There were no broken promises. He was a total professional.
These days we have come to expect inept and incompetent service, I was so impressed with Five Star Plumbing in Corpus Christi. I am completely satisfied, they exceeded my expectations from top to bottom and I will refer friends and family. I have no doubt they would succeed at anything they do. Their employees are well trained and evidently love their jobs, they care about their customer. I was expecting to be ripped off and come home to a mess. I was pleasantly surprised to see everything clean and tidy. My only regret is that I called the competitors first, good thing they failed me. Five Star Plumbing is Revdex.com accredited and have an A+ rating, they rock!

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Description: Plumbers

Address: 2780 FM 471 N, Castroville, Texas, United States, 78009

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+1 (830) 584-0435

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This website was reported to be associated with Five Star Plumbing.


This website was reported to be associated with Five Star Plumbing.


This website was reported to be associated with Five Star Plumbing.


This website was reported to be associated with Five Star Plumbing.


This website was reported to be associated with Five Star Plumbing.



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