Five Star Property Management, LLC

Ms [redacted] and her husband submitted their rental applications on 4/18/ Once their applications were approved, they asked us to take the apartment off the market, and paid the required holding fee They did not mention that they were considering other rentals and did not express any uncertainty about their decision to move forward They told our office they would be in the following week to get keys and move in On the day our office expected the ***s to move in, they came to the office and informed us that they no longer wished to rent the home they had reserved Ms [redacted] indicated that she could not let us know she changed her mind because our office was closed Saturday and Sunday Our office is open on Saturday, and we received no phone calls, voice messages, or email correspondence from the ***s until they came into our office on the day they were supposed to move in Mr [redacted] claims that an employee assured him the holding fee would be refunded if they changed their mind, but our employee did not make any such statement and this is contrary to our written policy, which the ***s signed: “Any deposits or monies paid in addition to the application fee will be deposited by Five Star Property Management, LLC and held in consideration for the dwelling being taken off the marketIf I decide not to rent the dwelling, I understand that any deposits or money paid to Five Star Property Management, LLC will be forfeited If my application is approved and a lease is entered into, this money shall be credited toward my lease requirements.” In order to offer the option for holding a property, there must be some consideration The forfeited funds are intended to partially compensate the property owner for potential residents who would have selected the property, but were told that it had been rented or who did not know it was available because it was off the market It is impossible to know how many missed leads occurred while the property was held, and in fairness to other customers and the property owners, it is important to have consistent policiesThe ***s are still welcome to rent the property, at which point their holding fee will be converted to a security deposit and will be refundable once the lease terms are fulfilled

An application fee of $is required to process an application Our application approval procedures include checking criminal background, calling rental references, reviewing credit history, verifying that the applicant has sufficient income, and confirming the applicant’s identity to protect our customers We are upfront with applicants about these requirements, and have no way of knowing if a person will be approved or denied until we actually process the application Each applicant reads and signs the following disclosure with their application: “I understand that there is a non-refundable fee to cover the cost of processing my application and I am not entitled to a refund regardless of approval.” In this instance, the applications were processed fully before making a determination, and the applications were not denied based on rental references, but due to problems in other areas

[redacted] has been in default of his rental agreement many times and is using the Revdex.com to try to avoid paying for legitimate charges that are his responsibility The office staff has treated [redacted] professionally at all times Mr [redacted] ’s complaint contains inaccurate allegations Please see the attached file for further explanation and details including a detailed narrative of our interactions with him, a copy of his lease, a copy of his transaction history, and copy of any recent written correspondence

*** *** submitted an application to rent a property from our company on July 7, On his own, he met the income requirements of 3x the monthly rent, he had no negative credit history and sufficient rental historyHe was therefore approved to rent the propertyDannis from our office
told *** that he was approved on 7/9/and had a very specific conversation about roommates at this timeDannis informed *** that any additional occupants would also have to apply and be approvedDannis reminded *** that there was a possibility his roommates would not qualify and therefore recommended that *** wait until the roommates' applications were submitted and processed before proceeding any further*** was adamant that he wanted to rent the place on his own, whether or not his roommates were approvedAs ***'s application was approved individually, our company accepted a reservation deposit from him to take the property off the marketMany other interested prospects were notified that the property had been rentedThe following is the agreement signed by *** *** when he submitted his application: "Any deposits or monies paid in addition to the application fee will be deposited by Five Star Property Management, LLC and held in consideration fr dwelling being taken off the marketIf I decide not to rent the dwelling, I understand that any deposits or money paid to Five Star Property Management, LLC will be forfeited." Dannis made sure to remind *** of this provision before accepting the reservation deposit on 7/10/***'s requested roommates submitted applications on 7/16/and were denied due to their criminal history (multiple felonies), poor credit history, and negative rental referencesWhen *** learned that his roommates were not approved (7/17/15), he changed his mind about renting the propertyHe also became very angry and inappropriate toward members of our staffOur office contacted another party who had submitted an application for the same property and notified them that the property had become available againThe other applicant paid a deposit on 7/20/and moved in on 7/21/Even though the agreement with *** was the reservation deposit would be entirely non-refundable if he decided not to rent the property, our office decided that the damages to the property owner were only $(days of lost rent for time the dwelling was being held for ***)Our office cut *** a check for $on July 20, ($deposit paid minus lost rent of $354.48)The check was mailed to *** at his present address*** has chosen to pretend that he didn't receive this check and is now spending his time posting online reviews and expending the Revdex.com's resourcesThis is obviously disappointing to us, as our office made a real effort to be fair and equitable to him, even after he treated our office staff poorly and backed out of his agreementA copy of the check that was mailed to *** *** is attachedHe is welcome to cash or deposit this check any timeWe appreciate the Revdex.com taking the time to review our notes and greatly appreciate you marking this issue as resolved

[redacted] has been in default of his rental agreement many times and is using the Revdex.com to try to avoid paying for legitimate charges that are his responsibility.  The office staff has treated [redacted] professionally at all times.  Mr. [redacted]’s complaint contains...

inaccurate allegations.  Please see the attached file for further explanation and details including a detailed narrative of our interactions with him, a copy of his lease, a copy of his transaction history, and copy of any recent written correspondence.

Ms. [redacted] and her husband submitted their rental applications on 4/18/17.  Once their applications were approved, they asked us to take the apartment off the market, and paid the required holding fee.  They did not mention that they were considering other rentals and did not express any...

uncertainty about their decision to move forward.  They told our office they would be in the following week to get keys and move in.  On the day our office expected the [redacted]s to move in, they came to the office and informed us that they no longer wished to rent the home they had reserved.  Ms. [redacted] indicated that she could not let us know she changed her mind because our office was closed Saturday and Sunday.  Our office is open on Saturday, and we received no phone calls, voice messages, or email correspondence from the [redacted]s until they came into our office on the day they were supposed to move in.  Mr. [redacted] claims that an employee assured him the holding fee would be refunded if they changed their mind, but our employee did not make any such statement and this is contrary to our written policy, which the [redacted]s signed: “Any deposits or monies paid in addition to the application fee will be deposited by Five Star Property Management, LLC and held in consideration for the dwelling being taken off the market. If I decide not to rent the dwelling, I understand that any deposits or money paid to Five Star Property Management, LLC will be forfeited.  If my application is approved and a lease is entered into, this money shall be credited toward my lease requirements.” In order to offer the option for holding a property, there must be some consideration.  The forfeited funds are intended to partially compensate the property owner for potential residents who would have selected the property, but were told that it had been rented or who did not know it was available because it was off the market.  It is impossible to know how many missed leads occurred while the property was held, and in fairness to other customers and the property owners, it is important to have consistent policies. The [redacted]s are still welcome to rent the property, at which point their holding fee will be converted to a security deposit and will be refundable once the lease terms are fulfilled.

An application fee of $30 is required to process an application.  Our application approval procedures include checking criminal background, calling rental references, reviewing credit history, verifying that the applicant has sufficient income, and confirming the applicant’s identity to...

protect our customers.  We are upfront with applicants about these requirements, and have no way of knowing if a person will be approved or denied until we actually process the application.  Each applicant reads and signs the following disclosure with their application: “I understand that there is a non-refundable fee to cover the cost of processing my application and I am not entitled to a refund regardless of approval.”   In this instance, the applications were processed fully before making a determination, and the applications were not denied based on rental references, but due to problems in other areas.