Five Star Resorts Travel Club

This is our response to the above mentioned file numberFive Star Resorts TravelClub does not call our leads directlyWe do however contract independentmarketers to generate leads for our presentationsWe provide in our contract withthose marketers our Organization ID and password for the DNC listEach marketeris required under contract to wash their listto be sure there are not DNC number tobe calledIn case a prospect asks not to be called they we maintain a shared list ofthose numbers as well.In this case we have contacted our marketers with regards to [redacted] and have received an affirmative response that they will no longer call his number.Thank you for making us aware of this.RegardsGeorge T***Five Star Resorts Travel Club

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To whom it may concern,
 
I had filed a complaint case ID [redacted] with [redacted]. After calling and explaining that I had filed a complaint with your office, the company contacted me and had expressed that in there words " do not hold members hostage" and have...

spent the last month working with me to get the service canceled and refunded my 1000.00.
 
I now consider the matter Resolved as the refund and cancelation paper work arrived yesterday 7/2/2015. Thank you for your time and help with this matter. [redacted]

This is our response to the above mentioned file number. Five Star Resorts TravelClub does not call our leads directly. We do however contract independentmarketers to generate leads for our presentations. We provide in our contract withthose marketers our Organization ID and password for the DNC...

list. Each marketeris required under contract to wash their listto be sure there are not DNC number tobe called. In case a prospect asks not to be called they we maintain a shared list ofthose numbers as well.In this case we have contacted our marketers with regards to [redacted]and have received an affirmative response that they will no longer call his number.Thank you for making us aware of this.RegardsGeorge T[redacted]Five Star Resorts Travel Club

The above-mentioned complaint was sent to Five Star Resorts Travel Club for aresponse. Because the issue described in your correspondence was not related toFive Star Resorts Travel Club we forwarded to Global Discovery Vacation who is theservicing and collections agent for the [redacted].Global...

Discovery Vacations has advised us they have contacted [redacted] andhave arrived at an amicable solution.Thank you for your attention to this matterRegardsGeorge T[redacted]Chief Compliance OfficerFive Star Resorts Travel Club