Five Star Roofing Systems, Inc

Initial Business Response /* (1000, 12, 2015/09/03) */
THE CUSTOMER HAS AN OUTSTANDING BILL FOR HAVING US CLEAN HIS DRAIN OF LEAVES AND OTHER DEBRIS WHICH IS WHAT HAS BEEN CAUSING THE WATER TO BACK UP AND LEAK AROUND THE DRAINS THE CUSTOMER NEEDS TO PAY THE OUTSTANDING INVOICE AND HAVE ANOTHER
COMPANY TO DO A REGULAR CLEANING OF THE DRAINS OR ELIMINATE THE FOLIAGE WHICH IS CAUSING THE DRAINS TO KEEP CLOGGING THE ROOF DOES NOT LEAK IT IS THE DRAINING SYSTEM DUE TO DEBRIS

Initial Business Response /* (1000, 5, 2016/03/28) */
ONCE THERE IS A REQUEST TO REMOVE A NUMBER IT CAN TAKE UP TO DAYS FOR IT TO FILTER OUT OF ALL THE CALL SYSTEM THAT BEING SAID I CAN NOT REMOVE ALL THE NUMBERS WITHOUT A LIST OF ALL OF THE BUSINESS NUMBERS ATTACHED TO THIS BUSINESS THE
CUSTOMER HAS BEEN ASKED TO SUBMIT THIS LIST OF ALL NUMBERS
Initial Consumer Rebuttal /* (3000, 7, 2016/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I requested numerous times over the last years to be taken off their cold call list through phone conversations and emailSo I have ALREADY provided them a list of numbers but yet I still receive callsHaving the Revdex.com as my witness, I will once again give them a list of the numbers to be removed belowIf I receive anymore calls from Five Star, I will have no choice but to file another complaint
Remove these #'s
XXX-XXX-XXXX
XXX-XXX-XXXX
XXX-XXX-XXXX
XXX-XXX-XXXX
XXX-XXX-XXXX
XXX-XXX-XXXX
XXX-XXX-XXXX
XXX-XXX-XXXX
XXX-XXX-XXXX
XXX-XXX-XXXX
XXX-XXX-XXXX
XXX-XXX-XXXX
XXX-XXX-XXXX
XXX-XXX-XXXX
Thank You!!!
Final Consumer Response /* (4200, 36, 2017/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Making up complaints out of the blue! I had all but forgotten about Five Star Roofing until the person on the other end of the line, said she was with Five Star RoofingIt can be only one of two things, either you are lying or someone is posing to be Five Star to manipulate customers into thinking they areIf it the first, just stop calling me, if it is the second, you might want to check into them
Final Business Response /* (4000, 46, 2017/07/03) */
*** ***
We received another call from Five Star this morningI feel as if nothing will stop them from making there unconsolidated calls to usIf you read the Revdex.com complaint this has been going on for several years and it will explain our frustrationDo I just continue to add to the complaint each time they call? Please advise
Sincerely
*** ***-***, Business Office Manager

Initial Business Response /* (1000, 6, 2017/11/17) */
FIVE STAR COMMERCIAL ROOFING HAS INFORMED THIS PERSON THE ROOF IS NOT LEAKING THE PROBLEM IS COMING FROM THE FAILED WALL HE HAS BEEN INFORMED OF THIS SEVERAL TIMES WE RESPOND TO HIS REQUEST EACH AND EVERY TIME HE CALLS AND ONCE WE ARE ON SITE
EXPLAIN THIS TO HIM AGAIN

Initial Business Response /* (1000, 6, 2016/07/28) */
THE WATER ENTERING THIS BUILDING IS FROM THE IMPROPER INSTALLATION OF THE DRAIN LINES FOR THE ROOF TOP A/C UNITS THE LINES ARE RUNNING UPHILL WHICH IS NOT ALLOWING THOSE LINES TO DRAIN INSTEAD IT ALLOWS THE WATER TO COME BACK INTO THE UNITS THE
WATER IS ENTERING THE INSIDE OF THE BUILDING FROM THE A/C UNITS NOT FROM ROOF LEAKS
THE CUSTOMER HAS BEEN INFORMED ON MULTIPLE TRIPS TO THE LOCATION THAT UNTIL THEY HAVE AN A/C CONTRACTOR COME AND RUN THOSE LINES PROPERLY THIS WILL CONTINUE TO HAPPEN WE HAVE BEEN TO THIS LOCATION SEVERAL TIMES EVEN THOUGH THE LABOR WARRANTY IS OUT AND NEVER CHARGED THEM BUT UNTIL THEY MAKE THOSE REPAIRS TO THE A/C LINES WE WILL ONLY COME BACK IF THEY AGREE TO PAY THE SERVICE CHARGE
Initial Consumer Rebuttal /* (3000, 8, 2016/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If you would like to see a company lie to cover their tracks here is a perfect example5-Star Roofing had the following response;
"THE WATER ENTERING THIS BUILDING IS FROM THE IMPROPER INSTALLATION OF THE DRAIN LINES FOR THE ROOF TOP A/C UNITS THE LINES ARE RUNNING UPHILL WHICH IS NOT ALLOWING THOSE LINES TO DRAIN INSTEAD IT ALLOWS THE WATER TO COME BACK INTO THE UNITS THE WATER IS ENTERING THE INSIDE OF THE BUILDING FROM THE A/C UNITS NOT FROM ROOF LEAKS
THE CUSTOMER HAS BEEN INFORMED ON MULTIPLE TRIPS TO THE LOCATION THAT UNTIL THEY HAVE AN A/C CONTRACTOR COME AND RUN THOSE LINES PROPERLY THIS WILL CONTINUE TO HAPPEN WE HAVE BEEN TO THIS LOCATION SEVERAL TIMES EVEN THOUGH THE LABOR WARRANTY IS OUT AND NEVER CHARGED THEM BUT UNTIL THEY MAKE THOSE REPAIRS TO THE A/C LINES WE WILL ONLY COME BACK IF THEY AGREE TO PAY THE SERVICE CHARGE ."
No one at the Columbus Municipal Airport has been told that water leaking into the building is from A/C unitsIn fact, if you examine the Moisture Management Report attached to this response, you will see that these leaks are from the shoddy installation they put inThe proof is in the reportFurthermore, if you see the contract the Airport has with 5-Star you will notice it is a 3-year labor and 20-year material warrantyThe roof was installed in May of making both warranties still valid
Final Business Response /* (4000, 15, 2016/09/26) */
Five Star was out over year ago and gave a quote to repair the metal edging that was damaged on the roofCustomer declined the repairsAlso during the inspection our tech noticed that the A/C lines were ran up hill on the roofThis is the cause of the insulation being wetThese are not Five Star Roofing's problemsHowever, being kind my tech did help to run the lines the correct wayFive Star will not replace the current roofing system or pay for the damages caused in the buildingHowever, the quote still stands to replace the metal edgingThere will be a charge for thisThere is no problem with the roof system itself, as stated in the inspection they received from an outside company
Final Consumer Response /* (4200, 17, 2016/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The inspection Columbus Municipal Airport received from Moisture Management proves that damages have been caused to the building due to an improper roofing system installed by 5-Star RoofingTheir neglect to take any responsibility in this matter proves to us that further legal action is now the appropriate actionI implore anyone that is reading this to not conduct business with 5-Star Roofing until they begin to provide a product that is up to Industry Codes and stand behind those products

Initial Business Response /* (1000, 5, 2015/06/17) */
Contact Name and Title: tammy *** - agent
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@fivestarroof.com
the customer stated above had two separate projects done at the same location one project was one ply black roofing system which
carriers a year material warranty and year labor warranty for the amount of $ 10,, the second project was to apply a aluminum coating only , and replace skylights for the amount of $7,on a separate area which carries a year rust through warranty ( no rust will eat through the material ) warranty and year labor warranty the aluminum coating does not prevent leaks only rusting
five star did not install the skylights for the above named customer , the customer was credited the amount of $ off the $ 7,agreed contract price for the aluminum coating and skylights
five star explained to the customer if the one ply black roofing system project was leaking we would come back and service it for him but he is out of labor warranty and he would have to pay the service charge the customer at that point using very inappropriate language informed us he would not pay the service charge
five star explained to the above named customer that we would come out and service the aluminum coating project area if in fact the material had failed but again he would have to pay the service charge since this project is also out of labor warranty we got the same inappropriate response
OFFER:
five star will service the customer once he agrees to pay the service charges
Initial Consumer Rebuttal /* (3000, 7, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Terms and conditions of the contract make no reference about what is mentioned above
This has been going on for well over four years! Well before the year labor warranty expiredThe bubbles on the aluminum coating happened within the 1st year and after many requests were ignored
If you would like, I can fax you the signed contracts we have so you can verify

Initial Business Response /* (1000, 5, 2016/09/30) */
THE ABOVE NAMED COMPANY REQUESTED A ROOF QUOTE ON 11-26-FIVE STAR COMMERCIAL ROOFING HAS CALLED THE NUMBER LISTED ON OUR ROOF REQUEST A TOTAL OF TIMES IN THAT PERIOD FROM 11-26-TO 09-29-FIVE STAR HAS SUBMITTED A REQUEST FOR THE
REMOVAL OF THE BUSINESS CONTACT NUMBER WE WERE GIVEN WHEN THE REQUEST WAS MADE BY THE ABOVE NAMED BUSINESS OWNER IF THERE ARE ANY ADDITIONAL NUMBERS THESE WILL NEED TO BE SUBMITTED
Initial Consumer Rebuttal /* (2000, 7, 2016/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If they only called four times in the last four years, I would have not filed a complaintThey have called four times in the last daysThis owner must not have any idea what sales tactics are being used in his companyObviously, there is great pressure and compensation on getting leadsIf the calls stop, I will be happy, but as the last caller said, "there is no list and I will be calling you back" does not leave me to believe they will stopPlease stop calling!

Initial Business Response /* (1000, 18, 2017/01/24) */
THE DELAY IN RESPONSE TO THIS COMPLAINT IS OUR COMPANY REQUESTED A CALL REPORT FOR THIS PERSON PHONE LISTED THERE WERE NO CALLS FROM OUR EMPLOYEES CELL PHONE TO THIS NUMBER AT ALL AND WE ALSO PULLED A CALL REPORT FROM OUR COMPANY LANDLINES AS
WELL ON 05-09-THE DAY THIS CUSTOMER REQUESTED A ROOF QUOTE FROM OUR COMPANY THIS NUMBER HAS BEEN CALLED TWO TIMES AS OF TODAYS DATE 01-23-FIVE STAR HAS REMOVED THIS PHONE NUMBER FROM OUR COMPANY DATA BASE
Initial Consumer Rebuttal /* (3000, 21, 2017/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
its a lie,but whatever,hopefully they quit

Initial Business Response /* (1000, 5, 2017/12/14) */
Five Star Roofing was contracted to do the work for Mr ***Mr *** was told Five Star is several weeks out and agreed that was okMr *** called several times wanting Five Star to start sooner and was told it was not possible and that Five
Star would refund the deposit at which time Mr *** declined to do and said he will waitFive Star had to install new rafters, supports and deckingMr *** was told that the garage doors would need reset at Mr ***'s expense ( when the price was given for the roof ) because the entire structure of the roof was redoneFive Star is a roofing company not a garage door company and Five Star explained to Mr *** we do not do garage doors nor are we responsible for them before the work even began
Initial Consumer Rebuttal /* (3000, 12, 2017/12/29) */
On approxOctober 1st, We were seeking estimates to replace the entire roofing system on of the garages built within a car detached garageWe had obtained the best price from Five Star Roofing
Within a week, we called them and told them we were interested in having them do the workThey sent out An estimator to inspect what all had to be doneAnd emailed me the estimate and contractAfter reading over the estimate, we signed the contract and as their policy reads, sent them of the total price in ad-vance( $3,250.00) and the rest to be paid upon complotion_
It took them over weeks to get to us to do the jobWe, at our own separate expense had a ydroll off dumpster delivered to the site the day they started the job as they had requested
Nowhere in the contract or by any verbal communication did Five Star Roofing ever inform us that any damage to the garage doors or the door systems were our responsibilityNow we are left with a two car garage that cannot be rented outPrior to the roof repair, these two garages were rented out for $per monthThe man that was renting them had two cars in that garage and he had to move them out because of the roof repairHe couldn't have gotten the cars out if the doors were not workingI can have him witness That these doors were working just as good as new when he removed his cars
In closing, our mistake was giving them the second half of the check until the doors were fixedWhen I called Terry at Five Star Roofing about these doors, he basically toldme to "Go Pound Salt" and hung up on me,
If the Revdex.com cannot resolve this matter, we are prepared to contact our attorney *** *** with *** *** *** & *** and have this matter decided in court

Initial Business Response /* (1000, 16, 2017/06/19) */
THE COMPANY IN THIS COMPLAINT HAD A THREE YEAR LABOR WARRANTY FOR THERE PROJECT AFTER THREE YEARS A LABOR SERVICE CHARGE IS IN EFFECT BUT THE MATERIAL USED WOULD NOT BE BILLED FOR , IF THERE HAS BEEN PATCHING DONE ON A COATED ROOF WE WILL RE
COVER THE PATCH SPOTS ONLY BUT THEY HAVE TO PAY THE OUTSTANDING SERVICE BILL THAT THEY NEVER PAID
Initial Consumer Rebuttal /* (3000, 18, 2017/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I UNDERSTAND THEIR RESPONCE, BUT.......OUR ROOF LEAKED AFTER THE FIRST RAIN WE GOT ON IT, AND NEVER WAS FIXED RIGHT IN THE FIRST PLACETHEY DID COME AND PATCH IT, THEY PUT BLACK PATCHING ON OUR SILVER ROOFBUT IT STARTED LEAKING IN OTHER PLACESTHIS WAS WELL WITHIN THE YEAR PERIODI CALLED THEM AND SAID, IT LOOKED TERRIBLE THAT WE PAID OVER *** FOR A NEW ROOF AND IT STILL LEAKED, AND WERE THEY GOING TO COME BACK AND PAINT IT THE SILVER THE ORIGINAL COLOR TO COVER UP THE BLACK BLOTCHES THAT SHOWEDTHEY SAID THEY WOULDWITH ALL THE MONEY WE SPENT, WE WANTED A NICE LOOKING ROOF, NOT ONE THAT HAD BLACK PATCHES ON IT YOU COULD SEE FROM THE ROAD....MY POINT IS, THEY NEVER FIXED THE ROOF RIGHT IN THE FIRST PLACEWHAT GOOD IS A YEAR WARRANTY, IF YOU HAVE TO PAY TO HAVE THEM COME OUT AND TRY TO FIX IT WHEN IT NEVER WAS RIGHT IN THE FIRST PLACEWE DID PAY THE SERVICE CHARGE OF *** FOR THEM TO COME OUTONLY BECAUSE OF THEIR THREATS TO PUT A LEIN ON OUR PROPERTYTHEY SAID WE DID NOT PAY THE *** I HAVE MY CANCELLED CHECK BACK THAT SAYS I DID PAY ITMAY 19, .WHEN THEY ARRIVED THE MAN SAID, YES HE COULD SEE WHERE IT LEAKED, SO IT WOULD BE *** HALF WAS LABOR AND HALF WAS SERVICE CHARGEAND I ASKED FOR A COPY OF THE PAPER THAT SAID, AFTER YEARS WE HAD TO PAY FOR THEM TO COME PATCH IT AGAINI NEVER GOT THAT COPY, AND WE STILL HAVE A LEAKING ROOF...VERY MISLEADING WARRANTY.......VERY DISAPPOINTED WITH THIS COMPANY

Initial Business Response /* (1000, 5, 2017/09/26) */
IN REGARDS TO THE ABOVE COMPLAINT OUR COMPANY HAS BEEN CONTACTED TWICE BY A MR*** *** TO SUBMIT A BID FOR A ROOF PROJECT AT THE ABOVE LISTED ADDRESS THIS IS WHY OUR COMPANY IS FOLLOWING UP IN REGARDS TO THIS QUOTE ,IF MR*** WOULD
LIKE TO DISREGARD THE QUOTE OUR COMPANY WILL TAKE THERE INFORMATION OUT OF OUR SYSTEM.IF MR *** WILL CALL OUR COMPANIES IT DEPARTMENT AND REQUEST REMOVAL IT WOULD BE APPERCIATED
Initial Consumer Rebuttal /* (3000, 7, 2017/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried calling your company back and the answer is for a survey first question being is there anyone in your home over 65! I REFUSE TO TAKE YOUR SURVEY TO SPEAK TO SOMEONE! The request for a quote was years ago if not longer! Also calling us multiple times a week is harassmentTake us off your call listI am Mrs*** and Mr*** *** has ask when you call to be removed from the call listHow hard is it to remove us??? If we receive another call you will be receiving a letter from our attorney as well be reported to the attorney generalRest assured we have no interest in EVER using your company and will warn all of our business partners never to call you!
Final Business Response /* (4000, 10, 2017/09/27) */
OUR COMPANY DOES NOT CALL HOMES ONLY COMMERCIAL BUSINESSES THAT ARE LISTED AS A COMMERCIAL BUSINESS WE DO NOT ASK QUESTIONS ASSOCIATED WITH AGE THERE ARE OTHER COMANIES LOCATED IN THE MIDWEST WITH THE SAME COMPANY NAME AS OURS THAT SPECIALIZE IN RESIDENTAL WORKAGAIN I WILL NEED MR *** TO CALL OUR IT DEPARTMENT WITH A LIST OF ALL NUMBERS THAT HAVE BEEN ADVERTISED IN CONNECTION WITH THERE COMPANY TO HAVE THEM REMOVED

Initial Business Response /* (1000, 5, 2017/05/10) */
IN RESPONSE TO THE ABOVE COMPLAINT IT IS STATED IN THE CONTRACT THE ABOVE PERSON SIGNED WITH FIVE STAR COMMERCIAL ROOFING THAT FIVE STAR COMMERCIAL ROOFING IS NOT RESPONSIBLE FOR OVER SPRAY THE ABOVE NAMED CUSTOMER WAS INFORMED THE VEHICLES MUST
STAY AWAY WHILE ROOF WORK WAS BEING DONE AND THE ABOVE NAMED CUSTOMER FAILED TO EITHER MOVE THE CARS OR CLOSE OFF THE AREA
Initial Consumer Rebuttal /* (3000, 7, 2017/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
it is in the contract - however the vehicles were a safe distant away from the building between 30-50'
this was the third applicationthe first two caused no damage and the vehicles were parked at the same distancethe person that applied the substance verified that the vehicles were far enough awaywe believe the clean up should be paid by the roofing company
Final Business Response /* (4000, 9, 2017/05/11) */
THE FIVE STAR EMPLOYEE THAT WAS ON SITE DISAGREES WITH THE DISTANCE THE CONSUMER IS CLAMING FIVE STAR STANDS BEHIND THERE EMPLOYEESS .BUT REGARDLESS THE CONTRACT CLEARLY SAYS FIVE STAR COMMERCIAL ROOFING IS NOT RESPONSIBLE FOR OVER SPRAY

Initial Business Response /* (1000, 12, 2017/03/14) */
THE ABOVE NAMED CUSTOMER IS ALREADY A CUSTOMER OF FIVE STAR THERE JOB WAS COMPLETED ON 08-02-2016
FOR THE OWNER OF THE BUILDING [redacted] THE CALLS BEING MADE TO THE LOCATION IS TO FOLLOW UP ON THE WORK PERFORMED AFTER STORMS HAVE...

OCCURED IN THERE AREA OR IF WE HAVE OTHER JOBS IN THE AREA TO MAKE SURE THEY DONT NEED ANYTHING
I AM SORRY BUT OUR COMPANY IS PROUD OF THE FOLLOW PROCEDURES WE HAVE IN PLACE AND WE WILL CONTINUE TO ADHERE TO THOSE PROCEDURES .

Initial Business Response /* (1000, 5, 2017/01/23) */
THE ABOVE BUSINESS DID PURCHASE A ROOF FROM OUR COMPANY AND WE HAVE BEEN TO THERE LOCATION MULTIPLE TIMES TO SEE IF IT NEEDS SERVICED EACH TIME OUR SERVICE TECH HAS INFOMED THE OWNER IT IS NOT THE ROOF CAUSING THERE PROBLEMS THEY ARE NEED OF NEW...

DRAINS WE HAVE OFFERED EACH TIME TO REPLACE THE EXTERIOR DRAIN AT A DISCOUNTED CHARGE BUT THEY REFUSED TO HAVE THIS WORK DONE WE HAVE INFORMED THE BUSINESSS OWNER IF THEY HAVE ANY OTHER ROOFING COMPANY ON THIS ROOF WE WILL CANCEL THERE WARRANTY AND SINCE THEY STATED THAT THEY HAVE HAD SEVERAL COMPANIES THERE IT MAY VOID THERE WARRANTY IF WE INSPECT THE ROOF AND FIND THAT NO ONE HAS TAMPERED WITH THE ROOF SYSTEM WE INSTALLED AND THE CUSTOMER WANTS TO HAVE THE DRAINS REPLCAED AT A DISCOUNTED PRICE WE WILL DO SO TO RESOLVE THERE ISSUES

Initial Consumer Rebuttal /* (3000, 7, 2017/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is nothing wrong with the drain system...the roof leaks into the shop in the middle and in the front. Five star is just trying to get more business when their work has proven to be below poor. The other roofers have not done any work but they have all ondicated that five star roofing DID NOT FIX AND REPLACE THE WHOLE ROOF AS SPECIFIED IN THEIR INVOICE. This company ran a complete scam charging for a new roof which was not done. Multiple times is false.....1 time by a roofer and 1 time by a sales rep...not even a roofer...they sent out a man who does not roof after many calls to [redacted] who is very rude, the issues that we were having were NEVER ADDRESSED. This company does very bad work and then takes forever and are rude when you contact them for help. A roof that was COMPLETELY replaced according to 5 star 2 years ago should not be leaking in over 10 locations. IN FACT ON THE SIDE IT COMPLETELY FLOODS IN...STANDING WATER ON THE FLOOR...that should not have happened if this company has properly installed a complete roof. This company should pay for the damages and repair all the leaks infact should replace all their work since what they have done was so poor. When I contacted this company I was told I was a liar and that [redacted] would never believe anything customers have to say that she believes her guys over customers. This woman has never seen these guys work on my building yet she continues to call me a liar. Isnt it customers that make this business money? Why is it okay for a company like this to treat people so poorly, do extremely poor work and get away with that. I WANT MY ROOF FIXED OR I WANT 5 STAR TO PAY FOR SOMEONE TO FIX THEIR EXTREMELY BAD WORK.
Final Business Response /* (4000, 9, 2017/01/24) */
THE PERSON FILING THIS COMPLAINT IS THE ONLY PERSON WHA HAS FELT THE NEED TO BE RUDE THE ROOF IS INSTALLED PROPERLY OF COURSE ANOTHER COMPANY WILL TELL YOU IT IS WRONG THEY WANT TO SELL YOU A NEW ROOF WHEN IT IS NOT NECESSARY I AM SURE THEY ARE ALSO INCLUDING NEW DRAINS WHICH IS ALL THE CUSTOMER NEEDS AS WE OFFERED BEFORE WE WILL REPLACE THE DRAINS AT A DISCOUNTED PRICE THIS WILL RESOLVE THE PROBLEMS THIS CUSTOMER IS HAVING WITH HER ROOF BUT IF THE CUSTOMER CONTINUES TO HAVE OTHER ROOFING COMPANIES ON THIS ROOF DAMAGING THE ROOF WE WILL NO LONGER OFFER TO REPLCAE THE DRAINS AND WE WILL VOID THE WARRANTY

Initial Business Response /* (1000, 14, 2015/07/24) */
I have removed this customer from our data base in house but I have to have a list of all numbers for this company to submit to the external company that feeds the business contacts to our call center .
Initial Consumer Rebuttal /* (2000,...

16, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response contingent on them and/or their call center never contacting us again.
DO NOT SELL OUR INFORMATION TO ANYONE!
If you contact us again, I will re-open this case & submit new complaints with the FCC & FTC.
The call center company you use is very unprofessional & does not follow thru with verbal requests to be put on their do-not-call list. You and your call center DO NOT have my permission to sell our information to anyone or contact us on behalf any other company they work for.
[redacted]
Phone numbers:
XXX-XXX-XXXX
XXX-XXX-XXXX
XXX-XXX-XXXX
XXX-XXX-XXXX
XXX-XXX-XXXX
Final Consumer Response /* (3000, 20, 2015/07/28) */
I'm going to have to re-open this case.
They called again, this time from 765-347-8175 & a rep named Tlies, asking for someone who doesn't work here anymore.
I told him we wanted to be put on their DNC call list, to not call us anymore, & about this case with the Revdex.com.
He was rude, unprofessional, & asked for my name when I asked for his but I had to give him my name first before he'd give me his.
He lied & said they could only remove us if the authorized person requested. I know the law & that's not it.
He also said I could get our information removed if I called XXX-XXX-XXXX & asked for Rich in Tech.
I did & there's no one there by that name. I talked to James who transferred me to Peggie.
She said I had to submit an email stating what information I wanted removed from their database & why.
I'm really worried they're going to sell or give whatever information I give them & we'll be getting even more unwanted phone calls from companies wanting our business.
I don't know what else I can do. They just won't stop.

Initial Business Response /* (1000, 11, 2017/08/24) */
IN REFERENCE TO ABOVE CUSTOMERS CLAIM , THE CONTRACT THE CUSTOMER SIGNED CLEARLY STATES THE WARRANTY IS AS FOLLOWS 20 YEAR MATERIAL 3 YEAR LABOR THE SERVICE TECHNICINAS HAVE BEEN TO THIS CUSTOMERS LOCATION THREE TIMES SINCE INSTALLATION OF...

ROOF SYSTEM THE FIRST TWO TIMES THE CUSTOMER WAS INFORMED HIS ISSUES ARE COMING FROM FAILED CAULKING ON A DIVIDING WALL NOT THE ROOF CUSTOMER WAS NOT CHARGED A SERVICE CALL FOR THE FIRST TWO VISITS AS A COURTESY FOR THERE BUSINESS THE THIRD TIME THE SERVICE TECHNICIAN CAME OUT IT WAS STILL THE SAME ISSUE WITH THE DIVIDING WALL WHICH HE HAS NOT HAD REPAIRED AT THIS POINT OUR OFFICE SUBMITTED AN INVOICE FOR A SERVICE CALL , THE CUSTOMER SIGNED A SERVICE REQUEST EACH TIME HE REQUESTED A SERVICE TECH WHICH ALSO CLEARLY STATES IF IT SOMETHING OTHER THAN THE ROOF WE INSTALLED THERE WILL BE A CHARGE .
Initial Consumer Rebuttal /* (3000, 13, 2017/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1) First of all, I was never in three years told that there was any issue with caulk between buildings. They send out workers that can barely speak English. 2) Secondly, the other building is also part of the original job completed, that was supposed to be leak free for 20 years. The whole complex is just under 20,000 square feet. The bid was to fix all flashings, and roof areas that would be a leak issue and then coat with an asphalt spray that would make entire area leak free for 20 years. It was never leak free! They have admitted that it has been an issue from the start and they have never fixed the original leak. 3) There are 3 areas of leaking not just one, and none have been fixed. 4) If you pay [redacted] to have a roof that doesn't leak, it shouldn't leak. 5) If this company offers a 20 year leak free offer (that really only covers 3 years), but admits that there has been a leak issue from the start, that they have been called out to fix, but never have, what kind of company or warranty is this? I am absolutely not satisfied with this company or their response!

Initial Business Response /* (1000, 13, 2017/05/12) */
IF THIS PERON HAS ASKED TO BE REMOVED FROM THE CALL LIST AND SHE PROVIDES ALL NUMBERS CONNECTED TO HER BUSINESS IT WOULD HAVE BEEN REMOVED FROM OUR DATA BASE WE RECORD ALL OUTGOING CALLS FROM OUR TEAM MEMBERS AND THEY ARE REVIEWED TO ASSURE...

THEY ARE POLITE AND RESPECTFULL WE HAVE HAD NO FOUL LANGUAGE OR OUR TEAM MEMBERS BEING RUDE PLEASE PROVIDE A LIST FROM THE OWNER OF THIS COMPANY STATING THEY WANT THERE NUMBERS REMOVED NOT JUST A LIST FROM THE RECEPTIONIST AND THE NUMBERS WILL BE REMOVED .
Initial Consumer Rebuttal /* (3000, 15, 2017/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company obviously has not listened to all of their conversations that they say they have recorded. On 2-5-15 "Dave at Five Star Roofing" told me that "there is no call list for commercial phone numbers". When I said that he is not allowed to continue to call me he replied with, "are you a lawyer?". Yes, that is over two years ago, that is how long they have been harassing us. And to say that they need the owner to provide a list of phone numbers to be removed, "not just a list from the receptionist" is rude. I am not "just a receptionist" I am the manager of this business. I have repeatedly asked for them not to call this number and they continue to do so.

Initial Business Response /* (1000, 5, 2015/09/15) */
Contact Name and Title: TAMMY [redacted]- AGENT
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@FIVESTARROOF.COM
THE ABOVE NAMED CUSTOMER CALLED FIVE STAR AND REQUESTED FOR OUR COMPANY TO DO A QUOTE ASAP THE PERSON THAT CALLED US IS A...

DISTRIST SUPERVISOR FIVE STAR EMPLOYEES CALL AND FOLLOW UP HIM UPON HIS REQUEST I HAVE PULLED THE LOG FROM FIVE STAR CALL LOG AND THE NOTES FIVE STAR HAS CALLED ON DATES THAT THE SUPERVISOR HAD REQUESTED A CALL BACK
OFFER:
FIVE STAR WILL NO LONGER HONOR THE QUOTE GIVEN TO ABOVE NAMED COMPANY THAT THEY REQUESTED MULTIPLE TIMES
Initial Consumer Rebuttal /* (3000, 12, 2015/11/19) */
The business, Five Star Commercial Roofing, continues to make solicitation calls. Their services are not needed and this has been communicated each time that they call. Their calls are disruptive. Calls received 11/19/15, 11/06/15, and 10/21/15. We ask that they honor our requests to remove us from their call list.

Initial Business Response /* (1000, 6, 2017/02/09) */
OUR COMPANY WILL DELETE THIS CONTACT PHONE NUMBER FROM OUR DATA BASE HOWEVER WE RECIEVE OUR BUSINESS NUMBERS FROM AN OUTSIDE SOURCE WE WILL NOTIFY THIS COMAPNY TO REQUEST THERE NUMBER BE REMOVED .
Initial Consumer Rebuttal /* (2000, 8,...

2017/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the action, however, how my phone number was obtained has nothing to do with how it is being abused. That is entirely the company's decision. And looking at this company's ratings and reviews it is obvious that they use very shady business practices including purchasing phone numbers most likely illegally obtained for mass marketing purposes.

Initial Business Response /* (1000, 6, 2017/02/23) */
in reference to complaint by above named customer I am attaching a copy of the agreement as mentioned in the complaint the square footage and areas to be roofed as well as the areas not included are listed upon arrival on work site the above...

named customer began disputing the areas to be roofed he informed the foreman that he expected the vertical shingle areas to be included at no additional charge at that point a conversation between the rep from five star commercial roofing which is the president of the company the above named customer and the tenant which is the above named customers brother began having phone conversations the five star rep reminded the gentleman of the conversations they had when they were coming to an agreement on the areas as well as the price the tenant agreed with the areas written in the signed paperwork but the above named customer still demanded the vertical shingle area be included at no additional charge once he was informed that was not going to happen he requested the foreman and his crew leave as well requested his deposit be returned, the foreman and crew was not allowed to work due to no fault of there own or five star it was due to above named customer so there for he will be charged there day pay and a trip charge the balance of the deposit if any will then be returned to the above named customer . in reference to the apology request , the only apology due is from the above named customer and tenant to the roofing personnel and there families even though they will receive day pay for the arrival day they lost an additional day of work and pay due to this project being a two day project.
Initial Consumer Rebuttal /* (3000, 13, 2017/03/20) */
I've received no re-payment or further communication from the roofing company. A reasonable could could surmise they are content with defrauding me with no intent to make good on their commitment. I believe civil litigation is the only option and it will be pursued with great vigor.

Initial Business Response /* (1000, 5, 2017/07/21) */
in reference to the complaint after pulling the call report for all numbers in our files as well as the number listed on the complaint there have been a total of only 3 calls made since the roof application was complete the first call never...

connected to a live person then a follow call 36 seconds later where the spoke for to live person for a duration of 2 mins and 34 seconds at which time a service request was entered , a request for service was completed on 05-25-17 since that date there has been only one call placed to our company that was on Saturday 07-01-17 for a duration of 18 seconds the person making that call did not leave a message on the service line , in order to have a service performed the customer has to actually call and either speak to some one or at the very least leave our company voice mail if it is after business hours or on weekends not to mention they are also instructed to call there sales reps cell if in the event they can not reach the office , so we are aware of there situation. I do not appreciate the false statements made in this complaint . if there is an issue with the roof our company installed we will be happy to service it but first they have to make us aware of a problem .
Initial Consumer Rebuttal /* (3000, 7, 2017/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complaints and allegations that I have made against Five Star Roofing does not contain any false information, and this can be proven from my wireless billing statements. I have talked with [redacted] numerous times. I have been told employees will stop after completing a job in the area, I have been told one employee was hurt and he job was postpone, I have been told they have to speak with the employee that inspected our roof, I have been told no one has placed our information in the system, and have been told many excuses. If a request of service was place nearly two month ago why have no action been taken while inventory has been damage, heavy piles of water have accumulated on the floor, our walk in cooler has been damaged, or while water is leaking through electrical outlets. This demonstrates a lack of professionalism or care to fulfill a 10 year warranty. I do not appreciate continuous excuses and false statement in order to not fulfill their obligation.
Final Business Response /* (4000, 9, 2017/07/24) */
the only service request that has been submitted has be fulfilled if the customer is in need of another then they have to call in and request it again we do not know they are having a problem if they do not notify our office again I have checked the phone records for all three numbers we have on file and there have only been three calls placed to this office since the roof was completed .
Final Consumer Response /* (4200, 11, 2017/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have full at the service request form already ad it was not fulfilled. It dis result in two inspections in which [redacted] did inform me that their inspector determine repairs are required, but no repairs were preform. I will complete another service request form that has been emailed to me; in the hopes that it will actually result in Five Star Roofing actually fulfilling their warranty.