Five Star Roofing Systems

Initial Business Response / [redacted] (1000, 12, 2017/03/14) */ THE ABOVE NAMED CUSTOMER IS ALREADY A CUSTOMER OF FIVE STAR THERE JOB WAS COMPLETED ON 08-02- FOR THE OWNER OF THE BUILDING [redacted] THE CALLS BEING MADE TO THE LOCATION IS TO FOLLOW UP ON THE WORK PERFORMED AFTER STORMS HAVE OCCURED IN THERE AREA OR IF WE HAVE OTHER JOBS IN THE AREA TO MAKE SURE THEY DONT NEED ANYTHING I AM SORRY BUT OUR COMPANY IS PROUD OF THE FOLLOW PROCEDURES WE HAVE IN PLACE AND WE WILL CONTINUE TO ADHERE TO THOSE PROCEDURES

Initial Business Response / [redacted] (1000, 14, 2015/07/24) */ I have removed this customer from our data base in house but I have to have a list of all numbers for this company to submit to the external company that feeds the business contacts to our call center Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/07/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this response contingent on them and/or their call center never contacting us again DO NOT SELL OUR INFORMATION TO ANYONE! If you contact us again, I will re-open this case & submit new complaints with the FCC & FTC The call center company you use is very unprofessional & does not follow thru with verbal requests to be put on their do-not-call listYou and your call center DO NOT have my permission to sell our information to anyone or contact us on behalf any other company they work for [redacted] Phone numbers: XXX-XXX-XXXX XXX-XXX-XXXX XXX-XXX-XXXX XXX-XXX-XXXX XXX-XXX-XXXX Final Consumer Response / [redacted] (3000, 20, 2015/07/28) */ I'm going to have to re-open this case They called again, this time from 765-347-& a rep named Tlies, asking for someone who doesn't work here anymore I told him we wanted to be put on their DNC call list, to not call us anymore, & about this case with the Revdex.com He was rude, unprofessional, & asked for my name when I asked for his but I had to give him my name first before he'd give me his He lied & said they could only remove us if the authorized person requestedI know the law & that's not it He also said I could get our information removed if I called XXX-XXX-XXXX & asked for Rich in Tech I did & there's no one there by that nameI talked to James who transferred me to Peggie She said I had to submit an email stating what information I wanted removed from their database & why I'm really worried they're going to sell or give whatever information I give them & we'll be getting even more unwanted phone calls from companies wanting our business I don't know what else I can doThey just won't stop

Initial Business Response / [redacted] (1000, 5, 2017/01/23) */ THE ABOVE BUSINESS DID PURCHASE A ROOF FROM OUR COMPANY AND WE HAVE BEEN TO THERE LOCATION MULTIPLE TIMES TO SEE IF IT NEEDS SERVICED EACH TIME OUR SERVICE TECH HAS INFOMED THE OWNER IT IS NOT THE ROOF CAUSING THERE PROBLEMS THEY ARE NEED OF NEW DRAINS WE HAVE OFFERED EACH TIME TO REPLACE THE EXTERIOR DRAIN AT A DISCOUNTED CHARGE BUT THEY REFUSED TO HAVE THIS WORK DONE WE HAVE INFORMED THE BUSINESSS OWNER IF THEY HAVE ANY OTHER ROOFING COMPANY ON THIS ROOF WE WILL CANCEL THERE WARRANTY AND SINCE THEY STATED THAT THEY HAVE HAD SEVERAL COMPANIES THERE IT MAY VOID THERE WARRANTY IF WE INSPECT THE ROOF AND FIND THAT NO ONE HAS TAMPERED WITH THE ROOF SYSTEM WE INSTALLED AND THE CUSTOMER WANTS TO HAVE THE DRAINS REPLCAED AT A DISCOUNTED PRICE WE WILL DO SO TO RESOLVE THERE ISSUES Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/01/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is nothing wrong with the drain system...the roof leaks into the shop in the middle and in the frontFive star is just trying to get more business when their work has proven to be below poorThe other roofers have not done any work but they have all ondicated that five star roofing DID NOT FIX AND REPLACE THE WHOLE ROOF AS SPECIFIED IN THEIR INVOICEThis company ran a complete scam charging for a new roof which was not doneMultiple times is falsetime by a roofer and time by a sales rep...not even a roofer...they sent out a man who does not roof after many calls to [redacted] who is very rude, the issues that we were having were NEVER ADDRESSEDThis company does very bad work and then takes forever and are rude when you contact them for helpA roof that was COMPLETELY replaced according to star years ago should not be leaking in over locationsIN FACT ON THE SIDE IT COMPLETELY FLOODS IN...STANDING WATER ON THE FLOOR...that should not have happened if this company has properly installed a complete roofThis company should pay for the damages and repair all the leaks infact should replace all their work since what they have done was so poorWhen I contacted this company I was told I was a liar and that [redacted] would never believe anything customers have to say that she believes her guys over customersThis woman has never seen these guys work on my building yet she continues to call me a liarIsnt it customers that make this business money? Why is it okay for a company like this to treat people so poorly, do extremely poor work and get away with thatI WANT MY ROOF FIXED OR I WANT STAR TO PAY FOR SOMEONE TO FIX THEIR EXTREMELY BAD WORK Final Business Response / [redacted] (4000, 9, 2017/01/24) */ THE PERSON FILING THIS COMPLAINT IS THE ONLY PERSON WHA HAS FELT THE NEED TO BE RUDE THE ROOF IS INSTALLED PROPERLY OF COURSE ANOTHER COMPANY WILL TELL YOU IT IS WRONG THEY WANT TO SELL YOU A NEW ROOF WHEN IT IS NOT NECESSARY I AM SURE THEY ARE ALSO INCLUDING NEW DRAINS WHICH IS ALL THE CUSTOMER NEEDS AS WE OFFERED BEFORE WE WILL REPLACE THE DRAINS AT A DISCOUNTED PRICE THIS WILL RESOLVE THE PROBLEMS THIS CUSTOMER IS HAVING WITH HER ROOF BUT IF THE CUSTOMER CONTINUES TO HAVE OTHER ROOFING COMPANIES ON THIS ROOF DAMAGING THE ROOF WE WILL NO LONGER OFFER TO REPLCAE THE DRAINS AND WE WILL VOID THE WARRANTY

Initial Business Response / [redacted] (1000, 5, 2017/07/21) */ in reference to the complaint after pulling the call report for all numbers in our files as well as the number listed on the complaint there have been a total of only calls made since the roof application was complete the first call never connected to a live person then a follow call seconds later where the spoke for to live person for a duration of mins and seconds at which time a service request was entered , a request for service was completed on 05-25-since that date there has been only one call placed to our company that was on Saturday 07-01-for a duration of seconds the person making that call did not leave a message on the service line , in order to have a service performed the customer has to actually call and either speak to some one or at the very least leave our company voice mail if it is after business hours or on weekends not to mention they are also instructed to call there sales reps cell if in the event they can not reach the office , so we are aware of there situationI do not appreciate the statements made in this complaint if there is an issue with the roof our company installed we will be happy to service it but first they have to make us aware of a problem Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The complaints and allegations that I have made against Five Star Roofing does not contain any information, and this can be proven from my wireless billing statementsI have talked with [redacted] numerous timesI have been told employees will stop after completing a job in the area, I have been told one employee was hurt and he job was postpone, I have been told they have to speak with the employee that inspected our roof, I have been told no one has placed our information in the system, and have been told many excusesIf a request of service was place nearly two month ago why have no action been taken while inventory has been damage, heavy piles of water have accumulated on the floor, our walk in cooler has been damaged, or while water is leaking through electrical outletsThis demonstrates a lack of professionalism or care to fulfill a year warrantyI do not appreciate continuous excuses and statement in order to not fulfill their obligation Final Business Response / [redacted] (4000, 9, 2017/07/24) */ the only service request that has been submitted has be fulfilled if the customer is in need of another then they have to call in and request it again we do not know they are having a problem if they do not notify our office again I have checked the phone records for all three numbers we have on file and there have only been three calls placed to this office since the roof was completed Final Consumer Response / [redacted] (4200, 11, 2017/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have full at the service request form already ad it was not fulfilledIt dis result in two inspections in which [redacted] did inform me that their inspector determine repairs are required, but no repairs were preformI will complete another service request form that has been emailed to me; in the hopes that it will actually result in Five Star Roofing actually fulfilling their warranty

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Contact Name and Title: TAMMY [redacted] - AGENT Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @FIVESTARROOF.COM THE ABOVE NAMED CUSTOMER CALLED FIVE STAR AND REQUESTED FOR OUR COMPANY TO DO A QUOTE ASAP THE PERSON THAT CALLED US IS A DISTRIST SUPERVISOR FIVE STAR EMPLOYEES CALL AND FOLLOW UP HIM UPON HIS REQUEST I HAVE PULLED THE LOG FROM FIVE STAR CALL LOG AND THE NOTES FIVE STAR HAS CALLED ON DATES THAT THE SUPERVISOR HAD REQUESTED A CALL BACK OFFER: FIVE STAR WILL NO LONGER HONOR THE QUOTE GIVEN TO ABOVE NAMED COMPANY THAT THEY REQUESTED MULTIPLE TIMES Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/19) */ The business, Five Star Commercial Roofing, continues to make solicitation callsTheir services are not needed and this has been communicated each time that they callTheir calls are disruptiveCalls received 11/19/15, 11/06/15, and 10/21/We ask that they honor our requests to remove us from their call list

Initial Business Response / [redacted] (1000, 11, 2017/08/24) */ IN REFERENCE TO ABOVE CUSTOMERS CLAIM , THE CONTRACT THE CUSTOMER SIGNED CLEARLY STATES THE WARRANTY IS AS FOLLOWS YEAR MATERIAL YEAR LABOR THE SERVICE TECHNICINAS HAVE BEEN TO THIS CUSTOMERS LOCATION THREE TIMES SINCE INSTALLATION OF ROOF SYSTEM THE FIRST TWO TIMES THE CUSTOMER WAS INFORMED HIS ISSUES ARE COMING FROM FAILED CAULKING ON A DIVIDING WALL NOT THE ROOF CUSTOMER WAS NOT CHARGED A SERVICE CALL FOR THE FIRST TWO VISITS AS A COURTESY FOR THERE BUSINESS THE THIRD TIME THE SERVICE TECHNICIAN CAME OUT IT WAS STILL THE SAME ISSUE WITH THE DIVIDING WALL WHICH HE HAS NOT HAD REPAIRED AT THIS POINT OUR OFFICE SUBMITTED AN INVOICE FOR A SERVICE CALL , THE CUSTOMER SIGNED A SERVICE REQUEST EACH TIME HE REQUESTED A SERVICE TECH WHICH ALSO CLEARLY STATES IF IT SOMETHING OTHER THAN THE ROOF WE INSTALLED THERE WILL BE A CHARGE Initial Consumer Rebuttal / [redacted] (3000, 13, 2017/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1) First of all, I was never in three years told that there was any issue with caulk between buildingsThey send out workers that can barely speak English2) Secondly, the other building is also part of the original job completed, that was supposed to be leak free for yearsThe whole complex is just under 20,square feetThe bid was to fix all flashings, and roof areas that would be a leak issue and then coat with an asphalt spray that would make entire area leak free for yearsIt was never leak free! They have admitted that it has been an issue from the start and they have never fixed the original leak3) There are areas of leaking not just one, and none have been fixed4) If you pay [redacted] to have a roof that doesn't leak, it shouldn't leak5) If this company offers a year leak free offer (that really only covers years), but admits that there has been a leak issue from the start, that they have been called out to fix, but never have, what kind of company or warranty is this? I am absolutely not satisfied with this company or their response!

Initial Business Response / [redacted] (1000, 6, 2017/02/09) */ OUR COMPANY WILL DELETE THIS CONTACT PHONE NUMBER FROM OUR DATA BASE HOWEVER WE RECIEVE OUR BUSINESS NUMBERS FROM AN OUTSIDE SOURCE WE WILL NOTIFY THIS COMAPNY TO REQUEST THERE NUMBER BE REMOVED Initial Consumer Rebuttal / [redacted] (2000, 8, 2017/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the action, however, how my phone number was obtained has nothing to do with how it is being abusedThat is entirely the company's decisionAnd looking at this company's ratings and reviews it is obvious that they use very shady business practices including purchasing phone numbers most likely illegally obtained for mass marketing purposes

Initial Business Response / [redacted] (1000, 13, 2017/05/12) */ IF THIS PERON HAS ASKED TO BE REMOVED FROM THE CALL LIST AND SHE PROVIDES ALL NUMBERS CONNECTED TO HER BUSINESS IT WOULD HAVE BEEN REMOVED FROM OUR DATA BASE WE RECORD ALL OUTGOING CALLS FROM OUR TEAM MEMBERS AND THEY ARE REVIEWED TO ASSURE THEY ARE POLITE AND RESPECTFULL WE HAVE HAD NO FOUL LANGUAGE OR OUR TEAM MEMBERS BEING RUDE PLEASE PROVIDE A LIST FROM THE OWNER OF THIS COMPANY STATING THEY WANT THERE NUMBERS REMOVED NOT JUST A LIST FROM THE RECEPTIONIST AND THE NUMBERS WILL BE REMOVED Initial Consumer Rebuttal / [redacted] (3000, 15, 2017/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company obviously has not listened to all of their conversations that they say they have recordedOn 2-5-"Dave at Five Star Roofing" told me that "there is no call list for commercial phone numbers"When I said that he is not allowed to continue to call me he replied with, "are you a lawyer?"Yes, that is over two years ago, that is how long they have been harassing usAnd to say that they need the owner to provide a list of phone numbers to be removed, "not just a list from the receptionist" is rudeI am not "just a receptionist" I am the manager of this businessI have repeatedly asked for them not to call this number and they continue to do so