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Five Star RV Super Center Reviews (4)

RE: complaint # [redacted] / [redacted] ***;Sept 6, Five Star RV (FSRV) and JR enter into a consignment agreementThis agreement expired 03/06/2017.JR had returned to France and has remained thereFSRV was not able to sell their RVTheir RV developed multiple leaks and several other problemsJR had informed me that a roof seal was performed several years earlier and indicated that repairs should not be needed.JR wanted to know why his RV has not soldFSRV told JR that he needed to drop price and complete repairsJR authorize FSRV to complete necessary repairs and send him pictures of repairsThe RV repairs were completed and pictures were sent to him JR was informed that his consignment agreement has expired on 03/06/A new consignment agreement was sent to JRFSRV inform JR that we are not able to sell his RV without a new consignment agreement signed by himHave never received a signed consignment agreement.FSRV has not received any payment for repairs authorized by JRJanuary JR stated he was going to come back from France and take RV to FloridaJR requested FSRV complete more repairs to get it ready for his new journeyAs FSRV has not been paid for any of its repairs already completed and now being disputed by JR; FSRV will not be performing any more repairs to his RV.Respectfully,Barry D***, GMFive Star RV Center425-741-9600www.FiveStarRVs.com

Hello Madam, or Sir,Many thanks for your prompt reply.Having, a dispute with the company "Five Star" managed by MrBarry D*** located: Hwy S; Everett, WA 98204phone: 425-741-or cell: ***email: ***
Briefly, I describe it to you.History of events:In 2014,
we went to discover the United States by camper, bought in Florida.For three years, months a year, we travel. In September 2016, we want to put an end to these and sell our camper.We leave it on sale in Everett, Washington; in the above mentioned company.*** *** takes it, after full inspection, at the net selling price of: $ 38,500.Our RV, having previously been repaired by Poulsbo RV; he receives it during November 2016.We send you the most important mails of our exchanges:As of: 26/12/in attached documents, the only documents we have signed April 5, photos of moisture degradation found inside. May 31st, 2017different pictures telling us that repairs have been completed July 20, without asking our opinion, it lowers the sale price of $ 4,000 September 11, 2017, he asks us to change the sofa bed, too high mileage, price drop to $ 32,000, less fees September 25, 2017, sofa bed change, we did not accept October 28, 2017, we receive the invoices October 29th mail, stating that one must sign a new deposit sale, with a new valuation, as well, as the bills with or without taxes November 4, 2017, he claims the new agreement of consignment November 8, 2017, our response December 26, 2017, we want to pay only the work to which our agreement was subordinated. January we give him an agreement, (read the mail of April 7, 2017) for an amount of $ 3,296.40 January 11, 2018, repair billJanuary 16, 2018, we make him a proposal, corresponding to our previous agreements. January 17, 2018, the response of *** ***.As you can see, we never agreed to *** *** for all the work done (except in the mail of April 7)He tells us that he takes the water, we ask him to do the necessary, however, we indicate that the humidity inside, is certainly due to the slide which remains open permanently (in view of the photos that he addresses us)Also, he remakes the roof joints and gutters without quotation to make us sign and to date for acceptance of these repairs.It performs various other interventions without our approval: (a stain on the carpet of the room, already present at its purchase, change of a slightly damaged tire on the sidewall, change of the ventilation grille and, of the roof window in the WC, replacing the seals of windows, redoing the gasket along a trunk, changing the crank of the TV antenna, fixing a curtain, changing the bulb, reloading the fire extinguisher, changing the mirror on the door of the room, checking of the stabilizer Jaks, repair of the awning purifies the air from the inside with ozone, to eliminate odors that our little dog would have left, we never had found.If *** ***, would have solicited us by sending out quotes for the invoices: RO & in the amount of $ 5,691.45, we would have taken the time to think about it, and, surely not incurred all these expenses.Upon verification of the above invoices, the total payable for labor is $ 3,Without wanting to contend, this amount seems excessive.We hold at your disposal, the various mails which are the object of our request.Do you think that we will be able to settle this dispute amicably?Being French, we do not want to go to U.S.A.In advance, our warmest thanks for your attention to our approach.Be assured, expression of our best feelings.** * *** ***Please find below our contact details:** * *** *** *** *** *** *** *** *** ** ** ** ** ** ** ** ** ** **email : *** From: *** *** [mailto:***] (photos sent)Sent: Monday, January 22, 12:PMTo: Complaints Subject: Fw: Allegro RV RepairsFrom: *** *** [mailto:***] (photos sent)Sent: Monday, January 22, 12:PMTo: Complaints Subject: Fw: TiffinI had a customer come back twiceI thought they were going to buy itThey purchase thew same RV at Poulsbo RV for $lessWe will keep trying. Barry D***, GM Five Star RV Center425-741-9600www.FiveStarRVs.comFrom: FiveStarRVs Parts Sent: Tuesday, May 30, 2:PMTo: ***Subject: Tiffin From: *** *** [mailto:***] Sent: Monday, January 22, 12:PMTo: Complaints Subject: Fw: Re: ** * *** ***----- Message transmis -----De : BARRY D*** À : *** *** Envoyé : *** ** *** *** * *** ***Objet : Re: ** * *** ***I just walked thru your RV again and still think the sofa looks funny (not a RV Sofa)Should replace.I just reduced the sale price $4000.I just increase advertising thru RV Trader and Craigslist! I have sold out of diesel, except for your RV and other.Lets see what happens with the cheaper price on your RV!I am planning a "Big Mall RV Show" in the end of AugustI will take it there , if not sold by then.Check out this Link below.http://www.fivestarrvs.com/default.asp?page=xInventoryDetail&id=2599577&p=... will let you no if something happens.Barry D***, GM Five Star RV Center425-741-9600www.FiveStarRVs.comFrom: *** *** Sent: Thursday, July 20, 8:AMTo: BARRY D***Subject: ** * *** *** Good morning *** ***,We go back to you to find out what is happening with our RV;Why is not it sold yet ?Do you have contacts and interesting proposals ?Do you have any suggestions ?Waiting to read you.Best regards.*** * *** *** From: *** *** [mailto:***] Sent: Monday, January 22, 12:PMTo: Complaints Subject: Fw: Re: ** * *** ***Reasons for not selling RV.Biggest complaint; RV needs a new RV sleeper / sofaLast three customers complained!Miles are high for a RV; customer look at mileage for where and tear! 74,is a little high! Price is too high; there are a lot of RV's for sale with less miles; drop price! My recommendations; install new sleeper sofa $2,000, put a one year service contract warranty $1,and drop your price from $38,to $32,less repairs.Barry D***, GM Five Star RV Center425-741-9600www.FiveStarRVs.comFrom: *** *** Sent: Friday, September 8, 2:AMTo: *** ***; BARRY D***Subject: Re: ** * *** *** Good morning *** ***,We are waiting for your news following the sending of our last mail.Cordially.*** * *** ***Hello, Following the Roma show in late August, could you give us a look back on this one. Did you have people who visited him? A year has passed since we put it in deposit salesIt seems incomprehensible that to this day it remains unsold. What do you advise us? Should it be moved to a more attractive region? Would you buy it and at what price? What should we consider enabling us to finally see him take the road? All these questions require answers from you, not knowing what provisions to take. This is a major source of concern Be thanked in advance. To read to you. ** *** *** *** From: *** *** [mailto:***] (page attachment)Sent: Monday, January 22, 12:PMTo: Complaints Subject: Fw: ** * *** ***----- Message transmis -----De : BARRY D*** À : *** *** Envoyé : *** ** *** *** * *** ***Objet : Fw: ** * *** ***Barry D*** Five Star RV Center425-741-9600www.FiveStarRVs.com________________________________________Fro... BARRY D***Sent: Saturday, October 28, 3:PMTo: *** ***Subject: Re: ** * *** *** Below email; was my assessment as to why your RV did not saleIt was the same recommendations I gave you when you left it with me originallyThis is the off season for RV salesSales will pick up the first of the new year..I just put together all repair orders per your requestIf you pick up your RV, you are required to pay a additional sales tax.If Five Star Rv sales your RV, there will be no sales tax requiredI sent you copies , I set with sales tax and set without sales tax.If you want to drop your price to $32,000.00, less the repaires, I will continue to sale itSign and return all documents.If you want pay all repairs and pick up, that is OK.I have no interest in having another company trying to sale your RV at my place of business. Barry D***, GM Five Star RV Center425-741-9600www.FiveStarRVs.comFrom: BARRY D***Sent: Monday, September 11, 9:AMTo: *** ***Subject: Re: ** * *** *** Reasons for not selling RV.Biggest complaint; RV needs a new RV sleeper / sofaLast three customers complained!Miles are high for a RV; customer look at mileage for where and tear! 74,is a little high! Price is too high; there are a lot of RV's for sale with less miles; drop price! My recommendations; install new sleeper sofa $2,000, put a one year service contract warranty $1,and drop your price from $38,to $32,less repairs.Barry D***, GM Five Star RV Center425-741-9600www.FiveStarRVs.com________________________________________Fro... *** *** Sent: Friday, September 8, 2:AMTo: *** ***; BARRY D***Subject: Re: ** * *** *** Good morning *** ***,We are waiting for your news following the sending of our last mail.Cordially.*** * *** ***________________________________________De : *** *** À : BARRY D*** Envoyé le : *** * *** *** ***Objet : ** * *** ***Hello, Following the Roma show in late August, could you give us a look back on this one. Did you have people who visited him? A year has passed since we put it in deposit salesIt seems incomprehensible that to this day it remains unsold. What do you advise us? Should it be moved to a more attractive region? Would you buy it and at what price? What should we consider enabling us to finally see him take the road? All these questions require answers from you, not knowing what provisions to take. This is a major source of concern Be thanked in advance. To read to you. ** *** *** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
* * *** *** ***February 24, 2018Response to Revdex.com, responding to Five Star RV's responseWe recorded our RV with Five Star RV on September 6, 2016, after MrD*** inspected it.FSRV received our RV in early November 2017Upon receipt, FSRV to perform a general inspection that was billed to us: $ 306.63No comments were addressed to us.FSRV, tells us by email on March 15, 2017, that the roof leaks to different places.The estimate is $ 3,It must be notified if it is desired to carry out repairs.How is it that our RV, starts to develop several leaks of water, less than months after leaving it in consignment to FSRVIn years we did not experience any water infiltration inside our RV.On March 19th we make the remark to FSRV that the consignment contract has expired; we do not receive the new consignment contract to sign and return by email until September 25, 2017, which we refuse to sign; and not March 6, 2017.Different mails were exchanged between these dates, without any complaint.By the mail of April 4, FSRV sends us photos: traces of water
in joint of interior trim, on the bottom of the amount of the sail,
carpet damaged in the room, tire damaged, lack a hook to a curtain.On April 7, we tell him to carry out the repairs, so that the water
does not get inside anymore, change the defective tire, put a new hook
in the curtain.We indicate to him that for us the leak of water comes certainly from
the slide which remains open permanently, we resign to him that the roof
joint was redone entirely in August 2014.By the mail of May 30, 2017, we receive pictures of repair done; some do not correspond to those which were transmitted to us for a request for repair by the mail of April 5th.We are confident that FSRV, also having a repair business related to its used RV sales businessCan not come on the spot to see the problems on our RV; we were abused by FSRV.Mail
of September 25, 2017, FSRV, tells us that he has lowered the price of
the RV from $ 38,to $ 34,000, he is doing this without our consentHe encloses invoices for an amount of: $ 5,excluding taxes, to be deducted from $ 34,000He tells us that we should put a new sofa for $ 2,+ a guarantee for $ 1,500; as well as lowering the price to $ 32,000.FSRV has not received any payments to date.We reported to Five Star that we are getting our RV on April 21st; that we will be present at his office at o'clock.Before paying, we want to see the work done.Payment will be made the same day by credit card.We
do not want to pay the silicone roof seal ($ 1,excluding taxes)
because it was not necessary to do it again without our consent; nor the supply of ozone to change the smell of the air inside our RV (amount $ excluding taxes).We will pay the rest of the billsNo- - 10076We sent him an email in this way; he replied that it was not a proposalHe thinks we need to settle this dispute in court.We do not wish to go to court in the US; we are looking for an amicable arrangement.Wanting to get off our RV in Florida; it is true that we asked him for a quote for an interview and a drain, we have received nothing to date.We are very surprised at how FSRV works; it seems to us that before making any repairs on our RV; the latter should have sent us estimates, that we should have dated and sign, so that it performs the workIf FSRV would have done so, we would have avoided all this dispute which opposes us.On April 20, we took tickets with Air France Paris - Seattle, we want to pick up our RV on April 21stWe hope that by this date, you will help us find a solution to deal with this problem amicably.Best regards.** * *** ***

RE: complaint #*** / *** * *** ***;Sept 6, Five Star RV (FSRV) and JR enter into a consignment agreementThis agreement expired 03/06/2017.JR had returned to France and has remained thereFSRV was not able to sell their RVTheir RV developed multiple leaks and several other problemsJR had informed me that a roof seal was performed several years earlier and indicated that repairs should not be needed.JR wanted to know why his RV has not soldFSRV told JR that he needed to drop price and complete repairsJR authorize FSRV to complete necessary repairs and send him pictures of repairsThe RV repairs were completed and pictures were sent to him. JR was informed that his consignment agreement has expired on 03/06/A new consignment agreement was sent to JRFSRV inform JR that we are not able to sell his RV without a new consignment agreement signed by himHave never received a signed consignment agreement.FSRV has not received any payment for repairs authorized by JRJanuary JR stated he was going to come back from France and take RV to FloridaJR requested FSRV complete more repairs to get it ready for his new journey. As FSRV has not been paid for any of its repairs already completed and now being disputed by JR; FSRV will not be performing any more repairs to his RV.Respectfully,Barry D***, GMFive Star RV Center425-741-9600www.FiveStarRVs.com

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Address: 13210 Highway 99, Everett, Washington, United States, 98204-5424

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