Went to the Fayetteville "store" for a iPhone screen repairFirst, they gave me the wrong price, person blamed it on the "columns not being lined up right on the paper"This was on Saturday morning, they said the phone would be ready the following Tuesday, not unreasonable I thought
Tuesday comes, phone not ready
Wednesday, phone might not be ready until FridaySeriously?? Is this a jokeThey said they would put a "rush" for it to be ready on Thursday Sorry dude, you already screwed up any possibility of rushing anything
The Thursday thing didn't happen, of course
Friday I go to the store and after standing there for minutes being ignored, I told them that I was picking up my phone at 5:30, fixed or broken
Not surprisingly, the phone was fixedEven though I had to wait minutes for some person to bring it in from their Lumberton office
Customer service is good until they have youThen they don't give a crap
The place is hard to find, probably a good thing
Worse customer service for repair service ever!!! My wife and I took my phone in for repair for a charging port, loss of device buttons and blue tooth function the last week of September I was told it would take to days for repair I even provided the new charging port part Since Hurricane Matthew made its appearance I even took the delay of the storm into consideration However, all I received were excuses and delays The person at the Fayetteville store was very nice and polite doing his best to help me and gave me the name of the repairman in Raleigh and I could call the store to get the status I've called several times to get status and told it would be done and sent to the Fayetteville store To this day, November, I have not received my phone, any call backs to the status of the phone or when it will be completed As you can see this is definitely more than 1-days and very frustrating I believe in patience, but this has gone beyond the call....I'm now at the point of assuming the phone has been lost or only God knows what has happen to the phone I would not recommend anyone try to get your phone repaired by Xpress Wireless of Fayetteville/Raleigh But I'm still waiting
In response to the owner's remarks: (1) I made several stops while waiting for my phone during the five week period and at no time did the manager verify my phone number or state that you had contacted me by phone or left a messageDid you contact the manager in Fayetteville to have him call me and verify my phone #? (2) I also called your shop in Raleigh and left my correct phone number twice, once with a female employee and another time with a male employee, (3) When I picked up the phone I looked at and have a copy of the work order and the phone number is correctly written on the work order(4) When I talked to you on the phone I stated the work order should have included the device button and blue tooth I will give you credit for fixing the device buttons, however, the blue tooth is still not functional (5) I paid the full price of your services but will not increase a satisfaction rating when the phone is not completely repaired and you try to blame me for the delay by stating you left me a phone message with an incorrect phone number
Response from the ownera week ago
Mr***, one of our managers did reach out to you and made sure everything was fineThe issue actually was that we had left you two messages on the wrong number given to us at the time when you left your repair about your deviceOnce that was cleared up we actually not only fixed your charging port but your touch pad buttons on your phone as well (at no charge) and sent your phone for pickupYou had also said you'd update your review with your full experienceWe do value your feedback and hope you'll give us an updateThanks!
Went to the Fayetteville "store" for a iPhone screen repairFirst, they gave me the wrong price, person blamed it on the "columns not being lined up right on the paper"This was on Saturday morning, they said the phone would be ready the following Tuesday, not unreasonable I thought
Tuesday comes, phone not ready
Wednesday, phone might not be ready until FridaySeriously?? Is this a jokeThey said they would put a "rush" for it to be ready on Thursday Sorry dude, you already screwed up any possibility of rushing anything
The Thursday thing didn't happen, of course
Friday I go to the store and after standing there for minutes being ignored, I told them that I was picking up my phone at 5:30, fixed or broken
Not surprisingly, the phone was fixedEven though I had to wait minutes for some person to bring it in from their Lumberton office
Customer service is good until they have youThen they don't give a crap
The place is hard to find, probably a good thing
Worse customer service for repair service ever!!! My wife and I took my phone in for repair for a charging port, loss of device buttons and blue tooth function the last week of September I was told it would take to days for repair I even provided the new charging port part Since Hurricane Matthew made its appearance I even took the delay of the storm into consideration However, all I received were excuses and delays The person at the Fayetteville store was very nice and polite doing his best to help me and gave me the name of the repairman in Raleigh and I could call the store to get the status I've called several times to get status and told it would be done and sent to the Fayetteville store To this day, November, I have not received my phone, any call backs to the status of the phone or when it will be completed As you can see this is definitely more than 1-days and very frustrating I believe in patience, but this has gone beyond the call....I'm now at the point of assuming the phone has been lost or only God knows what has happen to the phone I would not recommend anyone try to get your phone repaired by Xpress Wireless of Fayetteville/Raleigh But I'm still waiting
In response to the owner's remarks: (1) I made several stops while waiting for my phone during the five week period and at no time did the manager verify my phone number or state that you had contacted me by phone or left a messageDid you contact the manager in Fayetteville to have him call me and verify my phone #? (2) I also called your shop in Raleigh and left my correct phone number twice, once with a female employee and another time with a male employee, (3) When I picked up the phone I looked at and have a copy of the work order and the phone number is correctly written on the work order(4) When I talked to you on the phone I stated the work order should have included the device button and blue tooth I will give you credit for fixing the device buttons, however, the blue tooth is still not functional (5) I paid the full price of your services but will not increase a satisfaction rating when the phone is not completely repaired and you try to blame me for the delay by stating you left me a phone message with an incorrect phone number
Response from the ownera week ago
Mr***, one of our managers did reach out to you and made sure everything was fineThe issue actually was that we had left you two messages on the wrong number given to us at the time when you left your repair about your deviceOnce that was cleared up we actually not only fixed your charging port but your touch pad buttons on your phone as well (at no charge) and sent your phone for pickupYou had also said you'd update your review with your full experienceWe do value your feedback and hope you'll give us an updateThanks!