Five Star Store It Zanesville

This is our response to Ms***'s claimPlease keep in mind that from the beginniig, Ms*** made it clear to us she was going to find a way to get money from usOur defense againsther claim has been consistent with the following statementBeth
When Ms
*** rented units 0*** and 0*** at our Zanesville facility, she signed the standard leaseall tenants sign prior to moving any possessions into the unitsOur lease states: 'You release us of anyliability for property damageAll personal property stored within or upon the storage space by you shallbe at your sole risk." Further, our lease states 'You agree not to store personal property with a total valuein excess of $5,000." "You agree not to store collectibles, heirlooms or works of art or other propertyhaving a special or sentimental value to you." MsPemington agreed to the terms when she rented herunit.In her complaint, Ms*** says there was a "lack of regard" for her recoveryFirst, consistentwith the terms of the lease, Five Star Store It does not reimburse tenants for any loss or damage and thatwas what Ms*** wantedSecond, Ms*** filed a claim with StorSmart Insurance andwas awarded $2,If she wanted to know, from the beginning, if higher amounts of coverage wereavailable, she could have contacted StorSmart Insurance directly at any time for more information; we areprohibited by the State of Ohio to "sell" insurance so it is up to the insured to contact the insurerThat weknow of, no insurer provides unlimited coverage for personal propertyThird Ms*** states thebuilding "had a defective roof, as described by the Five Star Store It manager"Our managers are notqualified roofers and inspections have not found defectsFurther, gutters are not always installed onstorage buildings, as a rule, due to their designThe condition of items stored depends on other factors other than leakingIf tenants transport their itemswhen it is raining or snowing and do not dry those items as they are stored, those items can mildew,especially if they are packed tightly togetherAlso, when units are packed tightly with items up againstthe walls, sweating can occur which, again, can lead to mildewThese conditions are out of the facility'scontrol as we are not involved in storing items in the unitsMs*** did receive a payment of $2,from StorSmart Insurance but she made it clear, fromthe beginning, she wanted moreAlthough we regret any damage that may have occurred, we are notresponsible for the lossMs*** agreed not to store valuable or heirloom items but she stored hermother's furniture and family photosAlso, she claims the loss of books but unless those books wereofficially collectible, their actual value is smallMs*** was angry she could not dispose of herfurniture on site but that is also a service not available and outlined in the leaseFive Star Store It regrets Ms***'s lossShe could have requested more coverage fromStorSmart but she did not; she is the one who set the limit of her potential loss by not doing soMs.***'s claim is based entirely on her desire for more money and we will not pay her to avoid anegative reviewPlease feel free to contact me should you have further questionsBeth ES***Executive Company ManagerBS:bsCc: F S***

You have asked why there are two insurance election forms for Ms. [redacted].  If you look at the forms, in the section for Facility Information, you will see each form is for a particular storage unit – one for 0[redacted] and the other for [redacted].  However, Ms. [redacted] was only paying for one policy ([redacted]) which is the one with the $9.00 premium checked.  As for the signature, I am not a handwriting expert and cannot make a determination as to the authenticity of Ms. [redacted]’s signature on the forms.  I know with my own signature, it can vary depending on how the paper is positioned, the type of pen or by how quickly I am signing a document.  I will point out, however, that whether the signature is Ms. [redacted]’s or not, she did accept and cash the claim check she was awarded by StorSmart.  It is my understanding that her acceptance of that check also indicates her agreement to the coverage and settlement.  Legally, she cannot secure more money from StorSmart which is why she is hoping to get an additional settlement from FSSI. If this answer is insufficient, please do not hesitate to contact me again.