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Five Star Workwear

1828 S Commons, Federal Way, Washington, United States, 98003

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Five Star Workwear Reviews (%countItem)

On 3/5/2020 I purchased a high visibility jacket and proceeded to take it home to wash it. The washing instructions say to machine wash on cold and line dry only. I turned it inside out and washed the jacket with similar color clothes on the gentle cycle with cold water. Once finished I removed the jacket and turned it right side out and noticed many little rips in the grey fabric. The rips were only on the grey strips that criss-cross the jacket.
On 3/6/2020 I went to the store to return the jacket and was told by the employee, Sergio, that he could not return the jacket because of the damage. The store does not have a return policy posted inside or on the receipt. Sergio said that I was "taking money out of his bosses pocket" and I should try to work with them on the situation. I stated that I just wanted to return the jacket because of the bad quality and defects. I was still denied. I then left the store.

Five Star Workwear Response • Mar 30, 2020

Five Star Workwear will do the refund for 60.50. Please provide us with a copy of the receipt through here, via email or text so that we may track the transaction proceed with the solution. We apologize for the customers unpleasant experience and we wish to resolve this circumstance as quick as possible. We look forward to a quick response and solution.

Thank you.

Customer Response • Apr 07, 2020

I have been ill and did not respond in time to address the company's response. I am satisfied with the outcome and thank you for your help.

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Address: 1828 S Commons, Federal Way, Washington, United States, 98003

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