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FivePoint Credit Union

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FivePoint Credit Union Reviews (3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10468125, and find that this resolution is satisfactory to me As of right now they have put most (90%) of the money back in the account, but they did state that if they find witch they won't if my child gave permission they would take the money backWe have taken our money to another credit union and as soon as we are cleared we will be closing this account also Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10468125, and find that this resolution is satisfactory to me.
As of right now they have put most (90%) of the money back in the account, but they did state that if they find witch they won't if my child gave permission they would take the money back. We have taken our money to another credit union and as soon as we are cleared we will be closing this account also. 
Sincerely,
[redacted]

Due to regulatory requirements, we are only allowed to discuss personal, private information with the account owners.  Therefore, we could not disclose any detailed account information to Ms. [redacted] husband when he contacted us.  Ms. [redacted] indicated the card had been taken away where...

the 16 year old could not access it.  However, the husband was allowed to access the card.  This is considered implied consent.  The Credit Union is under no legal obligation to refund the charges in question.  Allowing anyone to use a card other than the person whose name appears on the card is a violation of their account agreement.  This card was cancelled upon notification and Ms. [redacted] took the appropriate action by contacting some merchants who promptly agreed to return the funds.  The Credit Union is monitoring the situation and has agreed to reimburse Ms. [redacted]s for any amounts that the merchants refuse to reimburse.

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Address: 1300 Highway 69 N, Nederland, Texas, United States, 77627-8014

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