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FiveStars Loyalty, Inc

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FiveStars Loyalty, Inc Reviews (4)

Hi [redacted]
 
After looking up your account, I was able to confirm that your account was not deactivated on time. It looks like we issued your account a $100 discount in July and had an agreement to work with [redacted], but was never able to reach him following that conversation. I have refunded your...

last invoice in the amount of $199. Your last payment of $398 included a delinquent invoice from August - the last payment needed to fulfill your contract. However, with the $100 discount we issued, that adds up to an additional $200 savings off your contracted amount.
 
I apologize for the negative experience you had with us. Please feel free to email me directly with any additional feedback you might have for us.
 
Sincerely,
 
[redacted]
Head of Customer Retention Team

Initial Business Response /* (1000, 5, 2015/12/10) */
Hi Ms [redacted],
I've taken a look at your contract (attached) and see that you were signed on at our discounted rate of $249. I also reviewed your payment history and all of your invoices match this number. There has never been a payment of...

$200 made from your account.
We are very sorry for any frustration you are feeling at this point of time and we have actively been trying to reach you via email and phone so that we can come to a resolution. In the mean time, do de-escalate this situation, we have refunded your last payment. Please call us back at (XXX) XXX-XXXX option 2 for our support department. We would love to fully resolve this with your cooperation. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes they returned my money. Hooray!
I want to cancel my contract with no cancellation fees.
Final Consumer Response /* (2000, 10, 2015/12/16) */
Business has spoken with me and they have resolved my issues. I am happy with the result.

Initial Business Response /* (1000, 5, 2015/11/17) */
Hi [redacted],
I'm sorry to hear about your negative experience with us. The reason our representative requested to speak with you instead of [redacted], is that we have your signature on the merchant agreement between our two companies. For security...

reasons, we only process formal requests from the authorized owner of the business.
That aside, I would like to cover the shipping cost of returning your equipment. We don't normally cover the cost of returns and I apologize if this was explained differently to you. Your account has been closed and we will cease communication with you following the return of our equipment.
A shipping label will be sent to [redacted]@gmail.com. This is the only email we have on file for you.

Initial Business Response /* (1000, 5, 2015/10/02) */
Ms. [redacted] is referring to the $99 equipment deposit that is listed on the first page of her merchant agreement (attached). She has since requested to cancel the service and her account with us has been terminated. Upon receiving our equipment...

back, she will be refunded the $99 equipment deposit. Directions to do so have already been sent to Ms. [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO NOT AGREE. the online documents I signed HAVE NOTHING ABOUT A DEPOSIT ON THEM. A copy will be provided if requested. the same thing they claim I signed HAS a $99 deposit which I did not sign. they sent me 3 requests to resign documents. 2 of them were on Sept 10 and one was on Sept 14. the one I did sign online says nothing about a deposit in the training and as I stated, I did not sign a document with a deposit mentioned on it. I do have copies of both documents and I will provide them if requested. They also sent me a text message requesting the equipment be sent back THE DAY AFTER THEY RECEIVED THE EQUIPMENT RETURN. I sent it certified signature so that tells me they are going to try and get $200 for unreturned equipment
Final Business Response /* (4000, 15, 2015/10/16) */
Ms. [redacted],
From the email you sent to [redacted], it looks like you took the cover page from the incorrect, unsigned version of the contract and tried to present it as a signed document. If you look at the "doc ID" at the bottom of each page, you will see that they all match up to the signed contract with the deposit included.
That issue aside, I have confirmed with our shipping team that your equipment was logged back into inventory (this can take up to a week for us to process) and your deposit has since been refunded.
Final Consumer Response /* (4200, 17, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I provided both documents - the one they changed and the one I printed during our meeting. I also had another employee listening to that meeting. We were on speaker phone so she can verify EVERYTHING that was said and done. I did not change documents. I provided the FIRST page of the document online where it showed there was no $99 fee. There was no reason for me to provide the exact same copies twice. The FIRST PAGE was what was changed. I provided that AND the one that company change. I DID NOT put those pages with the one that did not have the deposit. That went with the papers THEY changed. My bank has a copy of every page of BOTH documents; the one they changed and the ORIGINAL document. And I have every single page of both documents. I took them to my bank so they would know I did not change a thing and they verified nothing was changed on my part. (No white out) I don't have to provide - at my cost - every single page when THEY are the ones that changed the documents. Not my fault the documents got messed up. This company has cost me enough money and I will not pay any more money out to provide anything to them. THEY SCAMMED ME. Bank employees saw both sets of documents because it cost me nothing to show them. Fivestars knows they changed the documents I initially signed. THE DOCUMENTS WERE CHANGED BY FIVESTARS NOT BY ME SO THEY CAN QUIT SAYING I AM THE ONE FRAUDULENTLY DOING STUFF WHEN IT WAS THEM. I will happily provide all the pages of both documents just like I did with my bank as long as it does not cost me one more cent to do it. FiveStars scammed me and now they are trying to say I am the deceiving one. Revdex.com send me your address and I will mail both copies to you. Fivestars needs to stop trying to pass [redacted] buck on me. There would have been no contract at all if we were told UP FRONT that there was a deposit because the whole thing would have been stopped right there. And I NEVER would have signed a document that said I had to pay ANYTHING. I told the girl I wasn't paying a thing right from the beginning and she said I didn't have to pay a thing until 10/22. And I have a witness to that conversation. So why did they request from me 3 times to sign THE SAME documents?

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