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FiveStars Loyalty

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Reviews FiveStars Loyalty

FiveStars Loyalty Reviews (4)

Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ Hi Ms [redacted] , I've taken a look at your contract (attached) and see that you were signed on at our discounted rate of $I also reviewed your payment history and all of your invoices match this numberThere has never been a payment of $made from your account We are very sorry for any frustration you are feeling at this point of time and we have actively been trying to reach you via email and phone so that we can come to a resolutionIn the mean time, do de-escalate this situation, we have refunded your last paymentPlease call us back at (XXX) XXX-XXXX option for our support departmentWe would love to fully resolve this with your cooperationThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes they returned my moneyHooray! I want to cancel my contract with no cancellation fees Final Consumer Response / [redacted] (2000, 10, 2015/12/16) */ Business has spoken with me and they have resolved my issuesI am happy with the result

Hi [redacted] After looking up your account, I was able to confirm that your account was not deactivated on timeIt looks like we issued your account a $discount in July and had an agreement to work with ***, but was never able to reach him following that conversationI have refunded your last invoice in the amount of $Your last payment of $included a delinquent invoice from August - the last payment needed to fulfill your contractHowever, with the $discount we issued, that adds up to an additional $savings off your contracted amount I apologize for the negative experience you had with usPlease feel free to email me directly with any additional feedback you might have for us Sincerely, [redacted] Head of Customer Retention Team

Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ Hi ***, I'm sorry to hear about your negative experience with usThe reason our representative requested to speak with you instead of ***, is that we have your signature on the merchant agreement between our two companiesFor security reasons, we only process formal requests from the authorized owner of the business That aside, I would like to cover the shipping cost of returning your equipmentWe don't normally cover the cost of returns and I apologize if this was explained differently to youYour account has been closed and we will cease communication with you following the return of our equipment A shipping label will be sent to [redacted] @gmail.comThis is the only email we have on file for you

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Ms [redacted] is referring to the $equipment deposit that is listed on the first page of her merchant agreement (attached)She has since requested to cancel the service and her account with us has been terminatedUpon receiving our equipment back, she will be refunded the $equipment depositDirections to do so have already been sent to Ms [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I DO NOT AGREEthe online documents I signed HAVE NOTHING ABOUT A DEPOSIT ON THEMA copy will be provided if requestedthe same thing they claim I signed HAS a $deposit which I did not signthey sent me requests to resign documentsof them were on Sept and one was on Sept the one I did sign online says nothing about a deposit in the training and as I stated, I did not sign a document with a deposit mentioned on itI do have copies of both documents and I will provide them if requestedThey also sent me a text message requesting the equipment be sent back THE DAY AFTER THEY RECEIVED THE EQUIPMENT RETURNI sent it certified signature so that tells me they are going to try and get $for unreturned equipment Final Business Response / [redacted] (4000, 15, 2015/10/16) */ Ms [redacted] , From the email you sent to [redacted] , it looks like you took the cover page from the incorrect, unsigned version of the contract and tried to present it as a signed documentIf you look at the "doc ID" at the bottom of each page, you will see that they all match up to the signed contract with the deposit included That issue aside, I have confirmed with our shipping team that your equipment was logged back into inventory (this can take up to a week for us to process) and your deposit has since been refunded Final Consumer Response / [redacted] (4200, 17, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I provided both documents - the one they changed and the one I printed during our meetingI also had another employee listening to that meetingWe were on speaker phone so she can verify EVERYTHING that was said and doneI did not change documentsI provided the FIRST page of the document online where it showed there was no $feeThere was no reason for me to provide the exact same copies twiceThe FIRST PAGE was what was changedI provided that AND the one that company changeI DID NOT put those pages with the one that did not have the depositThat went with the papers THEY changedMy bank has a copy of every page of BOTH documents; the one they changed and the ORIGINAL documentAnd I have every single page of both documentsI took them to my bank so they would know I did not change a thing and they verified nothing was changed on my part(No white out) I don't have to provide - at my cost - every single page when THEY are the ones that changed the documentsNot my fault the documents got messed upThis company has cost me enough money and I will not pay any more money out to provide anything to themTHEY SCAMMED MEBank employees saw both sets of documents because it cost me nothing to show themFivestars knows they changed the documents I initially signedTHE DOCUMENTS WERE CHANGED BY FIVESTARS NOT BY ME SO THEY CAN QUIT SAYING I AM THE ONE FRAUDULENTLY DOING STUFF WHEN IT WAS THEMI will happily provide all the pages of both documents just like I did with my bank as long as it does not cost me one more cent to do itFiveStars scammed me and now they are trying to say I am the deceiving oneRevdex.com send me your address and I will mail both copies to youFivestars needs to stop trying to pass [redacted] buck on meThere would have been no contract at all if we were told UP FRONT that there was a deposit because the whole thing would have been stopped right thereAnd I NEVER would have signed a document that said I had to pay ANYTHINGI told the girl I wasn't paying a thing right from the beginning and she said I didn't have to pay a thing until 10/And I have a witness to that conversationSo why did they request from me times to sign THE SAME documents?

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