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Fix & Go Garage Door Service & Repair

Bellevue, Washington, United States, 98006

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Reviews Garage Door Repair, Garage Doors Fix & Go Garage Door Service & Repair

Fix & Go Garage Door Service & Repair Reviews (%countItem)

The same thing happened to us as John G. below. This is the most unprofessional company I have ever dealt with. They quoted us one price when we called and then doubled it when they got here. They rescheduled twice which was a total inconvenience for us and then charged us $19 to tell us what we already knew. They advertise under Garage Door Service & Repair but had me make the check out to Fix A Go. What a scam! Beware!

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Last week, our garage door spring broke and my spouse called GARAGE DOOR SERVICE AND REPAIR 4255539199 to come replace it. I woke up to a struggling man and a spring. After some back and forth, I decided it was time to replace the garage door anyway and asked for a quote (which clearly indicated payment is due upon job completion and also mentioned nothing about them keeping the deposit if I decided to cancel).

I handed them a deposit of $500 thinking it will be processed after the job as indicated on the quote. Well, needless to say after doing some digging, I concluded this is a shady company and I wanted nothing else to do with them. My spouse calls them the following day Saturday and cancels the job (two calls just to be sure with a confirmation) but guess what happened Monday Morning? Yeah, you guessed right. They processed the check and when I reached out, I was told by the "Tech" who came over on Friday that they did not receive the cancelation call and The "Tech" who was supposed to install the Door showed up and called both me and the spouse severally to no avail. (The last I checked, every contractor i've ever used has always knocked on my door or ring the doorbell. I told him they have till the end of Business day to refund the deposit. Well, that did not happen. I called their office today and the "Owner" picked up and goes "Hello". Haha, is this is a business??? You get a call from a customer, you don't introduce your business and do the whole "how can I help you" thing? (i had to ask and clarify if this was the right Garage door business)

Anyways, as soon as I started introducing myself, he immediately went on the defensive and interrupted me without letting me finish. He said he had his "guy" come to my house Monday morning and sat in front of my house for 25 minutes and neither my spouse or myself answered any of his calls. The funny thing about all of this is, I was out with another contractor in my front yard within the appointment window and saw no one. I even have security cameras that cover my entire front yard and the road and you guessed right, I have no footage of the said "guy". Both my spouse and I did not receive a call from the said "tech".

Well, when I asked for a full refund, the "owner" said it's not going to happen!!

Btw, when I mentioned my lawyer will be reaching out, he said "GOOD LUCK"

FYI, they now go by GARAGE DOOR SERVICES AND REPAIR.(As seen on the quote I received) I also noticed the quote does not carry the physical address of the business nor an email. Just a phone number.

Customer Response • Jul 04, 2020

The issue has been resolved. I was fully refunded my deposit

They currently are still not licensed. I had them out to replace torsion springs on my door, first thing they did was try to hit me for more money. Their invoices have no information except a phone number and it doesn't match the company name. Their ad has an address that does not have their business. They are cheaper than anyone for a reason. No contractor license means, no insurance, so if their installer gets hurt, it's on your dime!

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