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Fix-it 24/7 Reviews (10)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12763113, and find that this resolution is satisfactory to me Sincerely, Margaret [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

*** *** purchased his own equipment over the internet and requested us to install his purchased ductless units throughout his house He was extremely specific with regard to the placement of each unit and ensured our knew about each placementThe specific unit *** *** is
referring to is a ceiling cassette that he wanted to install over the foot end of his bed, next to a ceiling fan, which caused a particular problem during install due to its close proximity to the fan blades and the smoke detectorThe length of the line set was never an issue, even if the purchased line set did not suffice, we carry spare line set on the install truck, and have literally 100's of feet of spare/even off-cut line set that would have extended the unit by the feet in questionThe install was placed where indicated, and *** *** paid the invoice in full without any form of endorsement, nor did he raise a complaint at the timeAll technicians and installers that worked on *** ***s project attest to the placement of the ceiling unit in questionWeeks later *** *** phoned in he wanted the unit moved Due to medical issues I could not attend to this matter to it on his first call, however offered *** *** some solutions on the 10th October The ceiling cassette, even if moved to another location in his bedroom, will still blow air over him, just as the fan over his bed, and recommended we would move the unit for $245, or supply a wall mounted unit at base cost on an adjacent wall which would cool the room but not blow air over his face As a gesture of goodwill we offered to move the unit, and supply the additional line set at no cost, but felt we are not responsible for the ceiling repair as the location of the unit was installed as indicated Our offer to move the unit remains free of charge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

It was mutually agreed that requested amount will be paid to the customer without prejudice, as a gesture of goodwill and as final settlement of this matter

Hello, there was some miscommunication on our endBut we have since finished the filed all the proper permits. Please let us know if there is anything else we can do to help out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12763113, and find that this resolution is satisfactory to me.
Sincerely,
Margaret [redacted]

We delivered the correct permit and it passed inspection both us and the client consider this matter resolved.  Client told us is she contacted Revdex.com to close the matter and inform you it is resolved. thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

AC tune up cannot be completed in temperatures around 42F, as the pressures and temperature delivery from the AC cannot be accurately established. This was explained to the customer.We are more than happy to refund the customer the $9.99 per month for the 9 months they have been club members and...

remove the client from the membership list and all benefits associated with that. The customer will receive a refund cheque of $89.91 and we will remove them as club members.

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Address: 12061 Pennsylvania Street Unit 105, Thornton, Colorado, United States, 80241

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