Thank you for bringing this matter to my attention Your Escape was purchased on September 9, In review of the documents associated with the purchase, particularly the “we owe” document, the agreed upon items or services due listed “Nothing Owed” On October 14, 2016, the escape returned to our service department with a tail light bulb out It was noted on the repair order that it had been out since the vehicle was picked up In the interest of customer satisfaction, the sales department picked up that shop charge There were no other line items on that repair order On February 21, the escape returned to the shop for the 1st complimentary oil service In review of the repair order, a line item indicated that the screen was dark in sections The shop could not identify the problem When it was brought to the attention of the sales department, there was no knowledge of this condition as supported by the purchase documents The sales manger, the sales person, and the used vehicle manager all reviewed the concern but could not identify the failure Our service department indicated that they would replace the screen if they could verify the problem and it would be covered under the warranty which carries a $deductible New vehicles typically have a complete warranty with no deductibles for a year or 36,mile period Pre-owned vehicles have a variety of coverage’s available based on a multitude of factors It is our intent to provide the best service for your Escape If you would like to review in detail the purchase and service of the Escape, it would be my pleasure to do soGreg H***General Manager
Complaint: [redacted] I am rejecting this response because: There was no tape or plastic on the roof of the carNor was any water leak or any of the other issues disclosed to me at the time of saleI wasn't even shown a service report but was told that the car "sailed through" the shop with no issues at allI certainly would not have bought the car had I known that there was a water leak Additionally, I would not use a service department that allowed a car in that condition to be sold Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] vehicles that fly through our shop are typically sold with a warranty When a vehicle is sold as-is, it is exactly that We are making no representations regarding a repair that should arise once purchased An purchaser assumes all liabilities going forward with the vehicle With that said, and in light of your comment regarding our repair facility, I am still offering to provide service to include maintenance at a discounted level in an effort to assist you going forward with your Volkswagen Should you wish to take advantage of my offer, please contact our service manager [redacted] W [redacted] I will share our communication with himI hope that we will be able to help going forward
In review of the timeline and the effort put forward into creating same, I do not wish my response to minimize the aggravating nature of the complaint With that said, the facts of the matter are simply this; Haldeman Ford is not the lender, we are the retailer The bank which initially approved the deal in the beginning of the timeline did not accept the contract after we submitted it to them There were elements on the credit app which played into the approval that were not verifiable during the banks post scrutiny that caused the contract to be rejected Our staff continued to seek other approvals to no avail, all, while the customer was still driving a car which we were unable to be paid on As it stands now, we have secured an approval through another lender and with another vehicle I recognize that it is not the same terms as before, however as I stated before, Haldeman Ford is not the lender, we are the retailer Should the customer secure a loan with terms that better suit their preference, we would be happy to participate with same The current loan approval that we have secured requires a minimal amount of downpayment It is my understanding that the customer is unable to secure the funds to do so Should the customer wish to take advantage of the current approval and terms, we would be happy to conclude the transaction with them
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for bringing this matter to my attention Your Escape was purchased on September 9, In review of the documents associated with the purchase, particularly the “we owe” document, the agreed upon items or services due listed “Nothing Owed” On October 14, 2016, the escape returned to our service department with a tail light bulb out It was noted on the repair order that it had been out since the vehicle was picked up In the interest of customer satisfaction, the sales department picked up that shop charge There were no other line items on that repair order On February 21, the escape returned to the shop for the 1st complimentary oil service In review of the repair order, a line item indicated that the screen was dark in sections The shop could not identify the problem When it was brought to the attention of the sales department, there was no knowledge of this condition as supported by the purchase documents The sales manger, the sales person, and the used vehicle manager all reviewed the concern but could not identify the failure Our service department indicated that they would replace the screen if they could verify the problem and it would be covered under the warranty which carries a $deductible New vehicles typically have a complete warranty with no deductibles for a year or 36,mile period Pre-owned vehicles have a variety of coverage’s available based on a multitude of factors It is our intent to provide the best service for your Escape If you would like to review in detail the purchase and service of the Escape, it would be my pleasure to do soGreg H***General Manager
Complaint: [redacted] I am rejecting this response because: There was no tape or plastic on the roof of the carNor was any water leak or any of the other issues disclosed to me at the time of saleI wasn't even shown a service report but was told that the car "sailed through" the shop with no issues at allI certainly would not have bought the car had I known that there was a water leak Additionally, I would not use a service department that allowed a car in that condition to be sold Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] vehicles that fly through our shop are typically sold with a warranty When a vehicle is sold as-is, it is exactly that We are making no representations regarding a repair that should arise once purchased An purchaser assumes all liabilities going forward with the vehicle With that said, and in light of your comment regarding our repair facility, I am still offering to provide service to include maintenance at a discounted level in an effort to assist you going forward with your Volkswagen Should you wish to take advantage of my offer, please contact our service manager [redacted] W [redacted] I will share our communication with himI hope that we will be able to help going forward
In review of the timeline and the effort put forward into creating same, I do not wish my response to minimize the aggravating nature of the complaint With that said, the facts of the matter are simply this; Haldeman Ford is not the lender, we are the retailer The bank which initially approved the deal in the beginning of the timeline did not accept the contract after we submitted it to them There were elements on the credit app which played into the approval that were not verifiable during the banks post scrutiny that caused the contract to be rejected Our staff continued to seek other approvals to no avail, all, while the customer was still driving a car which we were unable to be paid on As it stands now, we have secured an approval through another lender and with another vehicle I recognize that it is not the same terms as before, however as I stated before, Haldeman Ford is not the lender, we are the retailer Should the customer secure a loan with terms that better suit their preference, we would be happy to participate with same The current loan approval that we have secured requires a minimal amount of downpayment It is my understanding that the customer is unable to secure the funds to do so Should the customer wish to take advantage of the current approval and terms, we would be happy to conclude the transaction with them
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]