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Fix N Smog

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Reviews Fix N Smog

Fix N Smog Reviews (10)

Trustworthy and professional.
Alex and his crew always, always come through. I would not consider going elsewhere, even when they are so busy that I can't drop my car off for an oil change, I rather wait a couple of days, for I am certain I am dealing with an honest, professional business.
Thank you so much for taking care of my automobile needs.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ again I attached the coupon, the owner of the shop said self explanatory? Because he is the bussines owner he has ideas and knowledgeHow about ordinary customers? Who just starts the car and driveWho just depends on auto mechanicswe are the one who most of the time gets ripped offThe coupon clearly printed “includes”“Machine rotors and drums “] Regards, [redacted] ***

This auto shop has had my car for six weeksThe owners name is ***Which he changes whenever he receives a negative review on yelpHe has done no repairs to my.car , but did ask for $in advanceI in good faith paidThen he asked for the other $the same momentSo far I have not had any repairs done to my car and he has $of the payment in his possessionHe is a predator who preys on those who need auto repair servicesHe does not answer or return my callsHe is passive agreement and extremely unethicalAvoid this Fix -n - Smog , North Tustin avenue, Orange California

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [ again I attached the coupon, the owner of the shop said self explanatory? Because he is the bussines owner he has ideas and knowledgeHow about ordinary customers? Who just starts the car and driveWho just depends on auto mechanicswe are the one who most of the time gets ripped offThe coupon clearly printed “includes”“Machine rotors and drums “] Regards, [redacted] ***

To Whom it may concern,in responding back to this complaint on the Toyota Camry brake job, it's very much self explanatoryI think the customer is forgetting that we provided a complete brake job on the carWe performed front brakes new front rotors and back brakes as wellI think the
customer is also forgetting that the car is with 140,plus miles on itThe coupon is not misleading people need to educate themselves to read the ad the way it's statedIf you add the material by itself Front brake pads front rotors and rear brakes shoes you're looking at $plus tax on parts not to mention hour laborat Sper hourSo if you do the math correctly $is what that brake job cost with the coupon price includedThe Sdoesn't buy anything more than just pads alone excluding Ceramic pads and new rotorsIf the Rotors are under size or have hotspots you replace themHe or she can go price this brake job anywhere else and find out how much it will costWe don'trip off people that's just not the way we conduct business hereYou go to a franchise shop and big chain then you know what the word rip off meansThank youSincerely *** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[ again I attached the coupon, the owner of the shop said self explanatory? Because he is the bussines owner he has ideas and knowledgeHow about ordinary customers? Who just starts the car and driveWho just depends on auto mechanicswe are the one who most of the time gets ripped offThe coupon clearly printed “includes”“Machine rotors and drums “]
Regards,
*** ***

To Whom it may concern,in responding back to this complaint on the Toyota Camry brake job, it's very much self explanatoryI think the customer is forgetting that we provided a complete brake job on the carWe performed front brakes new front rotors and back brakes as wellI think the
customer is also forgetting that the car is with 140,plus miles on itThe coupon is not misleading people need to educate themselves to read the ad the way it's statedIf you add the material by itself Front brake pads front rotors and rear brakes shoes you're looking at $plus tax on parts not to mention hour laborat Sper hourSo if you do the math correctly $is what that brake job cost with the coupon price includedThe Sdoesn't buy anything more than just pads alone excluding Ceramic pads and new rotorsIf the Rotors are under size or have hotspots you replace themHe or she can go price this brake job anywhere else and find out how much it will costWe don'trip off people that's just not the way we conduct business hereYou go to a franchise shop and big chain then you know what the word rip off meansThank youSincerely [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[ again I attached the coupon, the owner of the shop said self explanatory? Because he is the bussines owner he has ideas and knowledge. How about ordinary customers? Who just starts the car and drive. Who just depends on auto mechanics. we are the one who most of the time gets ripped off. The coupon clearly printed “includes”. “Machine rotors and drums “. ]
Regards,
[redacted]

This auto shop has had my car for six weeks. The owners name is [redacted]. Which he changes whenever he receives a negative review on yelp. He has done no repairs to my.car , but did ask for $475.00 in advance. I in good faith paid. Then he asked for the other $475.00 the same moment. So far I have not had any repairs done to my car and he has $475.00 of the payment in his possession. He is a predator who preys on those who need auto repair services. He does not answer or return my calls. He is passive agreement and extremely unethical. Avoid this Fix -n - Smog , 318 North Tustin avenue, Orange California.

Review: Went to get a smog check, they had a coupon for $29.90 and it was close by. They told me my car (2003 Honda accord)didn't pass, I asked why? They said they couldn't tell me, I asked then how am I suppose to know what's wrong or what to fix. They said well we could do a diagnostic test that will be $75 and then whatever else the cost to fix it. I told them that I was going to talk to a friend first. I got in my car and noticed my radio was off so I went back in and asked why they disconnected my battery. They got very defensive and said they didn't touch anything yet when I lifted the hood (without them even touching the battery cable) they said oh your battery cable is loose. I said how do you know it's loose you haven't if you haven't touched it. I told them there's no way that could be since 1.my radio was working fine when I got there and 2. no one has touched it but "you guys" I asked them since they just tightened my cable back would they retest. They said bring it back in a few days. I immediately went to the Honda dealership and asked them if they would reset my "code" for my radio and look at the inspection report and told them what had happened and they said "it sounded kind of fishy" They said all the emissions etc. passed but the code that didn't pass was because my battery was disconnected Honda dealer told me to bring my car back to them in a few days they would run another code check before I took it back to the smog place. I took a friend with me back to Fix N Smog I told them I was there for them to redo my smog check and he said "the machine was down" I proceeded to tell him that I went to the Honda dealership and once again he got very rude with me. I asked him if I brought my car in the next day would he keep telling me the machine wasn't working? I ended up going to someone else to get car smog with no problems, it passed! Unfortunately I ended up spending another $60 (total $90) for a smog check. Fix N Smog is very shady and should not be trusted! Very poor customer serv.Desired Settlement: I would like at least a refund of $29.90. I had to go somewhere else to get smog done since they would not retest my car for me and kept making excuses that they couldn't retest my car. so I had to spend another $60, which put me in a bind since I am on disability and don't have extra money to be spending that alone the time and gas I spent trying to "fix the problem they caused for my car not to pass". Fix N Smog has very poor customer service/relations and would not recommend them to anyone.

Business

Response:

Dear Revdex.com:

In regards to Case number 10 [redacted] which we received few weeks ago. We would like to

refund the customers money back. We were not at fault what so ever we do ligit business and

been in business for a long time. This customer is very difficult to deal with just in general. I

can type probably two pages on her side how rude and stubborn woman she is but I don't want to

waste time on negative energy. She is the shady person and we don't need her business what

so ever. Customers like her don't appreciate anything when your helping them out. My smog

technican was nice enough to tighten her battery cables at no charge and this rude woman didn't

even bother to say a simple thank you after we spent like 15 min our time to fix the cable and

reset the radio code. My smog machine was down when she arrived but her winning attitude we

didn't want to deal with her trashy behaivor. She needs to go to Santa Ana or somewhere else

because we won't tolerate that here. We will mail out her her refund check. There's no need for

her to come to the shop, we don't need her negative energy. Hope this answered your

questions on this matter. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: Auto Repair & Service, Auto Repairing - Foreign, Auto Repair - Mobile, Engines - Fuel Injection Service & Parts

Address: 318 N Tustin St, Orange, California, United States, 92867-7721

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