Fix-N-up Maintenance & Make Readies

In response to this complaint, we're confused as to it's nature.  On 4/26/17 our Tech Service Manager met with the home owner and discussed the issues.  Even though pet urine remains the issue for the seam failure, we agreed to return on 5/5/17 to repair the seam using pieces of carpet the home owner discovered she had left over.  In addition, we offered out of courtesy to repair a few gouges in her vinyl at no charge even though this was not part of any warranty issue.We are sorry for the discrepancy over the urine which voids any manufacturer warranty, but we are sensitive to the situation and will make best effort to repair the seam with the homeowner's carpet at no expense.

We have communicated with this customer and settled in excess of her request.We deeply regret the inconveniences which mainly involved issues of communication. We did respond immediately to grinding the slab, but discovered after much effort that the slab was too severe to allow installation of...

hardwood. After our conversation, the customer graciously understood that there are times when situations occur but thankfully we recognized our errors and took care of thugs fairly.

In response to the complaint ID [redacted] we acknowledge the situation that presented difficulty to the customer. Unfortunately, this situation was caused by an element which was out of our control. The slab foundation poured during the construction of their new home was discovered to contain a level...

of moisture that affects the performance laminate flooring.Unfortunately, the process we were lead to take before being able to make this determination included replacing the initial laminate causing the customer to be inconvenienced. We regret their experience and apologize for all the trouble.As a result of this discovery, we are prepared in support of the customer and the builder to offer a solution which has resolved this moisture issue in similar situations. This solution requires that we again take up the laminate and install a doubled plastic moisture barrier over the slab which prevents the moisture from penetrating the laminate. This technique should allow the laminate to perform normally.Again, we apologize for the customer’s experience and look forward to implementing the solution. In addition, we acknowledge the request for addressing the 1 year warranty and will start it upon the completion of the installation.Thank you, Dave A[redacted] Owner/ VP

On December 26, 2017 we were made aware of a water leak at the sliding glass doors.  We notified [redacted], and on January 18, 2018 we repaired the leak.  Although the water leak was repaired and the moisture dried out, the damage to the laminate flooring resulted from...

the moisture spreading under the flooring during the period of the leakage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.  Kerman's Flooring, as stated in their response to the Revdex.com, has agreed to replace the existing carpet in the great room, the small hallway leading from it to the front door entry way and the master bedroom.  This was a generous resolution to my original complaint and the company has offered to go the extra mile to ensure my customer satisfaction.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]