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Mr [redacted] emailed us on May 16th inquiring about the rebuild for his oven control boardHe stated specifically in his email that he was seeing an E6-Ferror code on his oven display before the control board failed completely and the display went blankHis email states, “Yes RBD275PDB(the oven model number)THANK YOUGave us that EFerrorThen the screen went blank.” This is a very common Whirlpool control board failure, and one that we repair on a daily basisThis error code is specifically stated in his oven model’s technical documents, which are attached, is identified as a control board failure codeHe was quoted $plus return shipping for the rebuild of his control board Our business flow is as follows: Either a professional service provider or, as in this case, a do-it-yourselfer (in an effort to avoid the cost of a service professional) diagnoses the appliance in question, determines that the electronic control board has failed, and ships the control board to us for repairIn this particular case, the paperwork (which is also attached) Mr [redacted] sent in with his control board described the symptoms of his oven's failure as an "E6Ferror, and an E1Ferror.” The E6Ferror code, as mentioned previously, is due to a failed control board and the E1Ferror is a faulty touchpad/ribbon cable error code(After reviewing the problem descriptions and testing the parts (both the control board and touchpad) Mr [redacted] sent in for repair, we determined that both the control board and the touchpad had failed We emailed Mr [redacted] on May 31st to let him know of our findingsWe stock an aftermarket touchpad for these Whirlpool ovens and offered it to install one on Mr [redacted] ’s control panel for an additional $(bringing his entire cost for control board repair ($150), touchpad ($170) and return shipping ($16) to $336)We explained that it would be necessary to repair his control board and replace his touchpad to bring his oven back to full functionalityHowever, he declined, stating in an email on June 2nd, “Thank youI don't like the esthetics of the keypad you offerI think it is best that you repair the control panel as agreed and ship back promptly.” We replied to Mr [redacted] via email on June 2nd 2016, “ no problem at all, I will let the lab know to proceed with the control board rebuild only We're happy to just rebuild the control board and ship the parts back to you if you'd like to replace the keypad on your own.” As requested, we completed the necessary repairs, fully tested the control board for functionality, and returned the board to him (along with his panel and failed touchpad)We have repaired thousands of this particular control and back all our repairs with an industry leading two year warrantyWe stand behind the service we provideYou can see many unbiased reviews that reflect our reputation at the various review sites available (including the Revdex.com) and at the link provided here— http:// [redacted] In this case, we were very clear that the touchpad/ribbon cable would need to be replaced in order to restore full functionality to his oven prior to returning Mr [redacted] ’s parts to himMr [redacted] emailed us on June 9th 2016, stating that he was seeing an E1Fon his oven displayHis control board had been fully refurbished, and he no longer saw the control board failure code E6F2, but it did make sense that he continued to see an E1Ferror code as he had not yet replaced his touchpadWe responded advising him again that he would need to replace his touchpadWe provided links to outlets where he could buy a replacement, via email, as follows: “Mr [redacted] , I’ve provided a few links to where you can acquire a replacement touchpad panel below http:// [redacted] http:// [redacted] Please let us know if there is anything else we can help you with in the future.” On June 23rd 2016, Mr [redacted] replaced his touchpad and now has a fully functional ovenWe received an email stating “I purchased a new keypad and the unit works perfectly." The control board repair combined with the touchpad replacement restored his oven to proper working condition, as we said it would from the beginningBoth of the error codes are goneMr [redacted] is now under the impression that the control board did not need to be serviced at all, but he is mistaken as the multiple error codes he had were products of separate parts failingThis, by the way, is not incredibly uncommon (its why we stock an aftermarket touchpad for these units in the first place) A final email was sent to Mr [redacted] on June 23rd: “According to the e-mails we exchanged in May, You had an E6-Ffault code and then a blank display Both are indicative of a control board failureBoth of these problems were fixed by us, for youHad you not had your control board fully refurbished and tested by our company, your oven would not be functionalReplacing the touchpad/ribbon cable only, would have not fixed the oven.” Based on the information provided herein and the attached documentation, it is clear both the control board repair and the replacement touchpad were necessary to restore full functionality to Mr [redacted] ’s ovenThe repairs Mr [redacted] contracted us to do on this control board were completed at the price agreed uponTherefore, his request for a refund is not warranted

? Mr [redacted] emailed us on May 16th inquiring about the rebuild for his oven control boardHe stated specifically in his email that he was seeing an E6-Ferror code on his oven display before the control board failed completely and the display went blankHis email states, “Yes RBD275PDB(the oven model number)THANK YOUGave us that EFerrorThen the screen went blank.” This is a very common Whirlpool control board failure, and one that we repair on a daily basisThis error code is specifically stated in his oven model’s technical documents, which are? attached, is identified as a control board failure codeHe was quoted $plus return shipping for the rebuild of his control board.? ? ? Our business flow is as follows: Either a professional service provider or, as in this case, a do-it-yourselfer (in an effort to avoid the cost of a service professional) diagnoses the appliance in question, determines that the electronic control board has failed, and ships the control board to us for repairIn this particular case, the paperwork? (which is also attached) Mr [redacted] sent in with his control board described the symptoms of his oven's failure as an "E6Ferror, and an E1Ferror.” The E6Ferror code, as mentioned previously, is due to a failed control board and the E1Ferror is a faulty touchpad/ribbon cable error code(After reviewing the problem descriptions and testing the parts (both the control board and touchpad) Mr [redacted] sent in for repair, we determined that both the control board and the touchpad had failed? We emailed Mr [redacted] on May 31st to let him know of our findingsWe stock an aftermarket touchpad for these Whirlpool ovens and offered it to install one on Mr [redacted] ’s control panel for an additional $(bringing his entire cost for control board repair ($150), touchpad ($170) and return shipping ($16) to $336)We explained that it would be necessary to repair his control board and replace his touchpad to bring his oven back to full functionalityHowever, he declined, stating in an email on June 2nd, “Thank youI don't like the esthetics of the keypad you offerI think it is best that you repair the control panel as agreed and ship back promptly.” ? We replied to Mr [redacted] via email on June 2nd 2016, “ no problem at all, I will let the lab know to proceed with the control board rebuild only.? We're happy to just rebuild the control board and ship the parts back to you if you'd like to replace the keypad on your own.” ? As requested, we completed the? necessary repairs, fully tested the control board for functionality, and returned the board to him (along? with his panel and failed touchpad)We have repaired thousands of this particular control and back all our repairs with an industry leading two year warrantyWe stand behind the service we provideYou can see many unbiased reviews that reflect our reputation at the various review sites available (including the Revdex.com) and at the link provided here?" http:// [redacted] ? ? In this case, we were very clear that the touchpad/ribbon cable would need to be replaced in order to restore full functionality to his oven prior to returning Mr [redacted] ’s parts to himMr [redacted] emailed us on June 9th 2016, stating that he was seeing an E1Fon his oven displayHis control board had been fully refurbished, and he no longer saw the control board failure code E6F2, but it did make sense that he continued to see an E1Ferror code as he had not yet replaced his touchpadWe responded advising him again that he would need to replace his touchpadWe provided links to outlets where he could buy a replacement, via email, as follows: ? “Mr [redacted] , I’ve provided a few links to where you can acquire a replacement touchpad panel below.? http:// [redacted] http:// [redacted] Please let us know if there is anything else we can help you with in the future.” ? On June 23rd 2016, Mr [redacted] replaced his touchpad and now has a fully functional ovenWe received an email stating “I purchased a new keypad and the unit works perfectly." The control board repair combined with the touchpad replacement restored his oven to proper working condition,? as we said it would from the beginning.? Both of the error codes are goneMr [redacted] is now under the impression that the control board did not need to be serviced at all, but he is? mistaken as the multiple error codes he had were? products of separate parts failingThis, by the way, is not incredibly uncommon (its why we stock an aftermarket touchpad for these units in the first place)? A final email was sent to Mr [redacted] on June 23rd: “According to the e-mails we exchanged in May, You had an E6-Ffault code and then a blank display Both are indicative of a control board failureBoth of these problems were fixed by us, for youHad you not had your control board fully refurbished and tested by our company, your oven would not be functionalReplacing the touchpad/ribbon cable only, would have not fixed the oven.” ? Based on the information provided herein and? the attached documentation, it is clear? both the control board repair and the replacement touchpad were necessary to restore full functionality to Mr [redacted] ’s ovenThe repairs Mr [redacted] contracted us to do on this control board were completed at the price agreed uponTherefore, his request for a refund is not warranted

***,This customer has been refunded, this case should have been closed

? Mr *** emailed us on May 16th inquiring about the rebuild for his oven control boardHe stated specifically in his email that he was seeing an E6-Ferror code on his oven display before the control board failed completely and the display went blankHis email states, “Yes
RBD275PDB(the oven model number)THANK YOUGave us that EFerrorThen the screen went blank.” This is a very common Whirlpool control board failure, and one that we repair on a daily basisThis error code is specifically stated in his oven model’s technical documents, which are? attached, is identified as a control board failure codeHe was quoted $plus return shipping for the rebuild of his control board.? ? ? Our business flow is as follows: Either a professional service provider or, as in this case, a do-it-yourselfer (in an effort to avoid the cost of a service professional) diagnoses the appliance in question, determines that the electronic control board has failed, and ships the control board to us for repairIn this particular case, the paperwork? (which is also attached) Mr *** sent in with his control board described the symptoms of his oven's failure as an "E6Ferror, and an E1Ferror.” The E6Ferror code, as mentioned previously, is due to a failed control board and the E1Ferror is a faulty touchpad/ribbon cable error code(After reviewing the problem descriptions and testing the parts (both the control board and touchpad) Mr *** sent in for repair, we determined that both the control board and the touchpad had failed? We emailed Mr *** on May 31st to let him know of our findingsWe stock an aftermarket touchpad for these Whirlpool ovens and offered it to install one on Mr***’s control panel for an additional $(bringing his entire cost for control board repair ($150), touchpad ($170) and return shipping ($16) to $336)We explained that it would be necessary to repair his control board and replace his touchpad to bring his oven back to full functionalityHowever, he declined, stating in an email on June 2nd, “Thank youI don't like the esthetics of the keypad you offerI think it is best that you repair the control panel as agreed and ship back promptly.” ? We replied to Mr *** via email on June 2nd 2016, “…no problem at all, I will let the lab know to proceed with the control board rebuild only.? We're happy to just rebuild the control board and ship the parts back to you if you'd like to replace the keypad on your own.” ? As requested, we completed the? necessary repairs, fully tested the control board for functionality, and returned the board to him (along? with his panel and failed touchpad)We have repaired thousands of this particular control and back all our repairs with an industry leading two year warrantyWe stand behind the service we provideYou can see many unbiased reviews that reflect our reputation at the various review sites available (including the Revdex.com) and at the link provided here??" http://***? ? In this case, we were very clear that the touchpad/ribbon cable would need to be replaced in order to restore full functionality to his oven prior to returning Mr***’s parts to himMr *** emailed us on June 9th 2016, stating that he was seeing an E1Fon his oven displayHis control board had been fully refurbished, and he no longer saw the control board failure code E6F2, but it did make sense that he continued to see an E1Ferror code as he had not yet replaced his touchpadWe responded advising him again that he would need to replace his touchpadWe provided links to outlets where he could buy a replacement, via email, as follows: ? “Mr ***, I’ve provided a few links to where you can acquire a replacement touchpad panel below.? http://*** http://*** Please let us know if there is anything else we can help you with in the future.” ? On June 23rd 2016, Mr *** replaced his touchpad and now has a fully functional ovenWe received an email stating “I purchased a new keypad and the unit works perfectly." The control board repair combined with the touchpad replacement restored his oven to proper working condition,? as we said it would from the beginning.? Both of the error codes are goneMr *** is now under the impression that the control board did not need to be serviced at all, but he is? mistaken as the multiple error codes he had were? products of separate parts failingThis, by the way, is not incredibly uncommon (its why we stock an aftermarket touchpad for these units in the first place)? A final email was sent to Mr *** on June 23rd: “According to the e-mails we exchanged in May, You had an E6-Ffault code and then a blank display… Both are indicative of a control board failure.…Both of these problems were fixed by us, for youHad you not had your control board fully refurbished and tested by our company, your oven would not be functionalReplacing the touchpad/ribbon cable only, would have not fixed the oven.” ? Based on the information provided herein and? the attached documentation, it is clear? both the control board repair and the replacement touchpad were necessary to restore full functionality to Mr***’s ovenThe repairs Mr *** contracted us to do on this control board were completed at the price agreed uponTherefore, his request for a refund is not warranted

Mr [redacted] emailed us on May 16th 2016 inquiring about the rebuild for his oven control board. He stated specifically in his email that he was seeing an E6-F2 error code on his oven display before the control board failed completely and the display went blank. His email states, “Yes...

RBD275PDB12 (the oven model number). THANK YOU. Gave us that E6 F2 error. Then the screen went blank.” This is a very common Whirlpool control board failure, and one that we repair on a daily basis. This error code is specifically stated in his oven model’s technical documents, which are attached, is identified as a control board failure code. He was quoted $150 plus return shipping for the rebuild of his control board.     Our business flow is as follows: Either a professional service provider or, as in this case, a do-it-yourselfer (in an effort to avoid the cost of a service professional) diagnoses the appliance in question, determines that the electronic control board has failed, and ships the control board to us for repair. In this particular case, the paperwork (which is also attached) Mr [redacted] sent in with his control board described the symptoms of his oven's failure as an "E6F2 error, and an E1F2 error.” The E6F2 error code, as mentioned previously, is due to a failed control board and the E1F2 error is a faulty touchpad/ribbon cable error code. (After reviewing the problem descriptions and testing the parts (both the control board and touchpad) Mr [redacted] sent in for repair, we determined that both the control board and the touchpad had failed.   We emailed Mr [redacted] on May 31st 2016 to let him know of our findings. We stock an aftermarket touchpad for these Whirlpool ovens and offered it to install one on Mr. [redacted]’s control panel for an additional $174.00 (bringing his entire cost for control board repair ($150), touchpad ($170) and return shipping ($16) to $336). We explained that it would be necessary to repair his control board and replace his touchpad to bring his oven back to full functionality. However, he declined, stating in an email on June 2nd, “Thank you. I don't like the esthetics of the keypad you offer. I think it is best that you repair the control panel as agreed and ship back promptly.”   We replied to Mr [redacted] via email on June 2nd 2016, “…no problem at all, I will let the lab know to proceed with the control board rebuild only.  We're happy to just rebuild the control board and ship the parts back to you if you'd like to replace the keypad on your own.”   As requested, we completed the necessary repairs, fully tested the control board for functionality, and returned the board to him (along with his panel and failed touchpad). We have repaired thousands of this particular control and back all our repairs with an industry leading two year warranty. We stand behind the service we provide. You can see many unbiased reviews that reflect our reputation at the various review sites available (including the Revdex.com) and at the link provided here. — http://[redacted]    In this case, we were very clear that the touchpad/ribbon cable would need to be replaced in order to restore full functionality to his oven prior to returning Mr. [redacted]’s parts to him. Mr [redacted] emailed us on June 9th 2016, stating that he was seeing an E1F2 on his oven display. His control board had been fully refurbished, and he no longer saw the control board failure code E6F2, but it did make sense that he continued to see an E1F2 error code as he had not yet replaced his touchpad. We responded advising him again that he would need to replace his touchpad. We provided links to outlets where he could buy a replacement, via email, as follows:   “Mr [redacted], I’ve provided a few links to where you can acquire a replacement touchpad panel below.  http://[redacted] http://[redacted] Please let us know if there is anything else we can help you with in the future.”   On June 23rd 2016, Mr [redacted] replaced his touchpad and now has a fully functional oven. We received an email stating “I purchased a new keypad and the unit works perfectly." The control board repair combined with the touchpad replacement restored his oven to proper working condition, as we said it would from the beginning. Both of the error codes are gone. Mr [redacted] is now under the impression that the control board did not need to be serviced at all, but he is mistaken as the multiple error codes he had were products of separate parts failing. This, by the way, is not incredibly uncommon (its why we stock an aftermarket touchpad for these units in the first place).   A final email was sent to Mr [redacted] on June 23rd: “According to the e-mails we exchanged in May, You had an E6-F2 fault code and then a blank display… Both are indicative of a control board failure.…Both of these problems were fixed by us, for you. Had you not had your control board fully refurbished and tested by our company, your oven would not be functional. Replacing the touchpad/ribbon cable only, would have not fixed the oven.”   Based on the information provided herein and the attached documentation, it is clear both the control board repair and the replacement touchpad were necessary to restore full functionality to Mr. [redacted]’s oven. The repairs Mr [redacted] contracted us to do on this control board were completed at the price agreed upon. Therefore, his request for a refund is not warranted.