Fjallraven Store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
A location store of the company has helped organize
replacement boots
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. A location store of the company has helped organize replacement boots
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The receipt did not have the phone number of the store for which I purchased the bag. I also could not locate the phone number of the store via the internet. This made it impossible for me to contact the store directly. I then contacted the store via their website. They said they would refund me. I am asking for a refund because my son was going to use the bag for school. It ripped within the first week of using it. Since I could not get a hold of the store right away due to the fact that there is no phone number on the receipt and since my son needed a backpack immediately for school, I ended up purchasing him a different backpack. So I therefore do not need the fjallraven backpack and am requesting full refund. I live in Indiana. Taking the backpack to the store in New York is not an option for me. I will gladly ship the bag back, but would like a full refund rather than a repair done on the bag.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID [redacted] regarding [redacted] Store has been resolved.
Sincerely,[redacted]

Hello, I am confused as to why the customer contacted web orders rather than the store location that she purchased the bag. It is strange as well that she would not receive a response. This has never been an issue in the past. We received this notice to the [redacted] location as well rather than...

the home office. Our bags are guaranteed which means we offer repair of our bags against manufacture defect at our Grand and Greene location. We would be happy to take a look at and make the necessary repairs of her bag. The bag was purchased in June and refunds are given within 30 days of the bag being purchased. Our guarantee is to repair the bag at no charge to the customer. Please mail the bag to our [redacted] and [redacted]. You can also email me and I would be happy to send you a [redacted] label and take care of the shipping for you. [redacted]
[redacted]
[redacted] I hope this has been helpful. Be well,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The receipt did not have the phone number of the store for which I purchased the bag.  I also could not locate the phone number of the store via the internet.  This made it impossible for me to contact the store directly.  I then contacted the store via their website.  They said they would refund me.   I am asking for a refund because my son was going to use the bag for school.  It ripped within the first week of using it.  Since I could not get a hold of the store right away due to the fact that there is no phone number on the receipt and since my son needed a backpack immediately for school, I ended up purchasing him a different backpack.  So I therefore do not need the fjallraven backpack and am requesting full refund.  I live in Indiana.  Taking the backpack to the store in New York is not an option for me.  I will gladly ship the bag back, but would like a full refund rather than a repair done on the bag.
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, I am confused as to why the customer contacted web orders rather than the store location that she purchased the bag. It is strange as well that she would not receive a response. This...

has never been an issue in the past. We received this notice to the [redacted] location as well rather than the home office. Our bags are guaranteed which means we offer repair of our bags against manufacture defect at our Grand and Greene location. We would be happy to take a look at and make the necessary repairs of her bag. The bag was purchased in June and refunds are given within 30 days of the bag being purchased. Our guarantee is to repair the bag at no charge to the customer. Please mail the bag to our [redacted] and [redacted]. You can also email me and I would be happy to send you a [redacted] label and take care of the shipping for you. [redacted] I hope this has been helpful. Be well,
[redacted]

Review: I purchased a backpack at the NY store on 6/*/2015 for my son. My son did not start using it until the start of school. 3 days later the strap just came apart from the bag. On Sept. **, 2015 I sent an email to [redacted] with my complaint and attached photos of the backpack along with a copy of the receipt. I never got an undelivered notice from my email provider. I did not hear back from anybody at Fjallraven. On Oct. * I called their number and connected to customer service. I spoke to a Jenny Snell who asked me to forward my email to her at [redacted] and she would take care of the refund. I forwarded the original email to her on Oct. * along with pictures of the backpack which looked brand new except for the broken strap and also the receipt. I did not hear from her. On Oct. ** I forwarded the email to her once more and removed "Fw: " from the Subject line. I still have not received an email or a phone call. I tried calling the company again at ###-###-#### yesterday 4 times between 10:00 CST and 2:00 CST and their answering machine says to send them an email at [redacted] for more immediate assistance and that their hours are Monday through Friday 8:00 - 5:00 p.m. Mountain standard time. I tried calling the number again today a few times and receive the same results. There is no direct number that I can find for the New York store.Desired Settlement: I would like a refund for $161.92 which includes the sales tax I paid sent to:Diane [redacted]

Business

Response:

Hello, I am confused as to why the customer contacted web orders rather than the store location that she purchased the bag. It is strange as well that she would not receive a response. This has never been an issue in the past. We received this notice to the [redacted] location as well rather than the home office. Our bags are guaranteed which means we offer repair of our bags against manufacture defect at our Grand and Greene location. We would be happy to take a look at and make the necessary repairs of her bag. The bag was purchased in June and refunds are given within 30 days of the bag being purchased. Our guarantee is to repair the bag at no charge to the customer. Please mail the bag to our [redacted] and [redacted]. You can also email me and I would be happy to send you a [redacted] label and take care of the shipping for you. [redacted]

[redacted] I hope this has been helpful. Be well,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The receipt did not have the phone number of the store for which I purchased the bag. I also could not locate the phone number of the store via the internet. This made it impossible for me to contact the store directly. I then contacted the store via their website. They said they would refund me. I am asking for a refund because my son was going to use the bag for school. It ripped within the first week of using it. Since I could not get a hold of the store right away due to the fact that there is no phone number on the receipt and since my son needed a backpack immediately for school, I ended up purchasing him a different backpack. So I therefore do not need the fjallraven backpack and am requesting full refund. I live in Indiana. Taking the backpack to the store in New York is not an option for me. I will gladly ship the bag back, but would like a full refund rather than a repair done on the bag.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,