This situation is getting ridiculous in my opinion.ShopRunner representatives continue to question the validity of my return, even though I have provided the webpage from ***shop (https://help-***.custhelp.com/app/answers/detail/ [redacted] ) that clearly states there is a return period of year for items purchased prior to January 20, I'd like to request that ShopRunner reads that page and understands it.They also continue to state that ***shop has provided them an address for ShopRunner returns, but have not stated that they have contacted ***shop to verify that address is correct for purchases made prior to January 20, I personally contacted ***shop, and they advised me to use the address stated on the webpage mentioned earlier.To resolve this case, I would like written confirmation that ShopRunner confirms that, for items purchased from ***shop prior to January 20, 2016, I should use the return label provided by ShopRunner that directs the returned items to Frazeysburg, OH, even though I have been advised otherwise by the ***shop webpage as well as ***shop customer serviceI expect ShopRunner to liaise directly with ***shop on this specific case, instead of providing me a boilerplate statement regarding the label address
Re: [redacted] File No.: [redacted] Dear [redacted] : This note is in response to [redacted] ***’s follinquiry with the Revdex.com We did reach out to the [redacted] Shop and in order not to inconvenience or cause [redacted] concern with this return, the [redacted] Shop has issued a refund in the amount of $ According to the [redacted] Shop, the refund should be available within the next 2-days We have been told, that [redacted] is welcome to keep the item; there is no need to return it We at ShopRunner hope this is a satisfactory resolution to [redacted] ***s inquiry However, if [redacted] has any additional questions, we would be more than happy to assist him Best regards, Paula L***, Customer Service Manager ShopRunner
This situation is getting ridiculous in my opinion.ShopRunner representatives continue to question the validity of my return, even though I have provided the webpage from ***shop (https://help-***.custhelp.com/app/answers/detail/ [redacted] ) that clearly states there is a return period of year for items purchased prior to January 20, I'd like to request that ShopRunner reads that page and understands it.They also continue to state that ***shop has provided them an address for ShopRunner returns, but have not stated that they have contacted ***shop to verify that address is correct for purchases made prior to January 20, I personally contacted ***shop, and they advised me to use the address stated on the webpage mentioned earlier.To resolve this case, I would like written confirmation that ShopRunner confirms that, for items purchased from ***shop prior to January 20, 2016, I should use the return label provided by ShopRunner that directs the returned items to Frazeysburg, OH, even though I have been advised otherwise by the ***shop webpage as well as ***shop customer serviceI expect ShopRunner to liaise directly with ***shop on this specific case, instead of providing me a boilerplate statement regarding the label address
Re: [redacted] File No.: [redacted] Dear [redacted] : This note is in response to [redacted] ***’s follinquiry with the Revdex.com We did reach out to the [redacted] Shop and in order not to inconvenience or cause [redacted] concern with this return, the [redacted] Shop has issued a refund in the amount of $ According to the [redacted] Shop, the refund should be available within the next 2-days We have been told, that [redacted] is welcome to keep the item; there is no need to return it We at ShopRunner hope this is a satisfactory resolution to [redacted] ***s inquiry However, if [redacted] has any additional questions, we would be more than happy to assist him Best regards, Paula L***, Customer Service Manager ShopRunner