Flag City Electric

I would like to settle this matterMy complaint is that [redacted] fraudulently claimed that the ac unit was in working orderAfter the initial inspection revealed that the ac unit was not working properly, I responded by asking that a licensed professional inspect and repair the unitMr [redacted] did not provide that inspection report until closing, even though I asked for it several times prior to closingBecause Mr [redacted] did not offer the inspection report in a timely fashion, I was blindsided at closing (after he had left) with an unprofessional document that was not at all what I had asked for as per our contractI expected a professional report on the condition and repair of the unitWhat Mr [redacted] provided at closing was a hand written note that offered little information regarding the condition of the unitHad I seen it in advance, I would have renegotiatedMy reference to DPOR questioned whether or not the technician that Mr [redacted] hired to inspect the ac unit was qualified to do a professional inspection/repairIt is accurate that the technician has a license to handle refrigerant, I question whether or not that is the equivalent of being licensed to do a thorough inspection, repair, installation, etcThat is what I wantedThe hand written not that the ac technician provide at the inspection concerned me greatlyThe initial home inspection showed that the ac was not performing properlyIt showed signs of serious problemsThe second inspection was intended to provide a thorough check and repair of problemsThe hand written inspection note that Mr [redacted] 's technician provided was little more than a note to suggest that there was no oil leakageThe technician suggested that the ac unit was fineOnce the unit stopped working, I had three technicians from licensed, reputable companies come out to inspect the unit and provide a quote for repairing/replacing the unitI was told that any licensed professional would have been able to spot the problems with the unit that each of them foundA quick start kit (indicating that at some point, the motor had stopped working) had been improperly installed; the coils were filthy and did not allow for proper airflow, the water heater valves were sending warm air through the vents, and the capacitor was not workingNone of these major and easily identifiable issues showed up in Mr [redacted] 's technician's noteThese are not issues that I would have noticed as a lay person, but the technician that Mr [redacted] hired should haveThe fact that he provided a report that the ac showed none of these problems is the cause for this complaintI am aware that the unit was old, but when the initial inspection report showed that there were problems, my intent was to double check it by having the seller provided me with a report that it had been servicedMr [redacted] was supposed to hire a professional to inspect and repair the unit and leave it in proper working order for meBy hiring a technician to provide work on the side I feel that Mr [redacted] did not do what our contract specifiedHiring someone to write a hand written note suggesting that he inspected the unit when he missed all of the major issues that three other technicians found immediately makes me think that Mr [redacted] cut corners in order to finalize the sale I agree with MrLee that I was not promised a new unitThe original quote that I provide of approximately $came from the first professional company that I hired to inspect the unitThis quote was the most expensive that I receivedSince filing this complaint, I have had two other quotes for a new unitThe most reasonable quote to replace the unit is $The old unit model has been discontinued, so a repair seems unlikelyI will need to replace the entire unitI would be agreeable to sharing the costs with Lee and AssociatesIf they will cover the cost of installation, then we can settle this matterIf they are willing to pay $to offset the costs, I think this would be a fair settlementHad Mr [redacted] been honest about the condition of the ac unit, this is approximately the amount that I would have negotiated off of the selling price of the homeHad I known in advance that the air conditioner was going to stop working within the first month of my stay in the home, I would have dealt with this issue prior to closing I believe that Mr [redacted] was dishonest in his reporting about this matter and it has resulted in a difficult situation that could have been avoidedI am not interested in any further confrontationI simply want a fair settlement, so that I can have the unit replaced and move onThis issue does not need to drag on I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

To Whom it may concern:We had inches of snowThe storm was well publicized, the customer had ample time to make ready for the storm and access his unit prior to the storm He will have access to his unit tomorrowWe have more than adequately removed the snow and in a timely fashionUnder no circumstance will we pay him his extortion moneyMany properties in town still are not cleared as well as many municipality parking lots and side walksThe customer is unreasonable and unrealistic in his request and in appropriately interfered with the snow removal contractor on the site

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Lee & Associates are a multi-million dollar real estate company The snow stopped falling with any serious accumulation by late Saturday Afternoon before dark They should have prepared for the storm so that customers would have access to their lockers by open of business on Monday morning My need to access the unit did not arise until Monday morning (more than hours after snow stopped accumulating) and again on Tuesday Morning (more than hours after snow stopped accumulating).On Monday I spoke with *** who assured me that the business would have their facility plowed by about 4p the same day Lee & Associates did nothing to remove their snow all day Monday except to clear the snow around their building They obviously knew the need for snow removal but cared nothing about their many paying customers whose storage units they left untended and steeped in 2-feet of snow.Lee & Associates totally disregarded me and their other customers without regard for how it would impact us After having expressed my concerns to *** on Monday and having been told that it would be cleared that afternoon, I was disappointed that it still haven't been done by Tuesday Morning Some of the work was being done although my section had still not been touched I courteously flagged a plow operator and requested that a small portion which he was within feet of be plowed for me to walk to access my unit and my courteousness was met with outright contempt and rudeness by the operator (after having spoken with MrLee later, I realized that he too demonstrated that same attitude of rudeness and disregard for his customers and perhaps it is seems that it is the culture of his company).I then called the office to express my concern that my Unit was still in accessible *** said she was surprised and that she had specifically instructed the plow operators to clear my section as priority The plow operators clearly disregarded her as well.On Monday I explained to *** that not being to access my storage unit was having a financial impact on me She gave a $credit to my account On Tuesday morning the impact of not being able to get to my unit was $ She said she could not authorize that much of a credit and I asked her to escalate it to someone who's could authorize such.I thought that it was an appropriate and fair expectation to have them cover the loss since they didn't allow me access I didn't even want Cash I suggested that they give me three months Free Rent of my unit as that would have about equaled what I would have been charged for that period.As evidenced by Lee & Associates responseThey are not customer friendly My concerns are valid My requests are fair If $is "Extortion" to a multi-million dollar real estate company then they are definitely unrealistic.MrDavid Lee and Lee & Associates of *** *** are missing out on a simple opportunity to take care of their customer That's what good businesses do Good businesses take care of the small customers just the same as the million dollar customers.I would hope that David Lee and Lee & Associates would reconsider and take a customer centered approach My request remains the sameI wand three free months of storage unit rental at the *** *** *** beyond my current lease
Regards,
*** ***

I waned you to know that David Lee of Lee and Associates and I have settled our disputeWe signed the agreement yesterday and he gave me a check to offset the cost of replacing the broken air conditionerThe matter is officially closed. Thank you for you help with this situation. Best, *** ***

In regards to complaint ID *** my response is as follows:On or about March 25th, the complainant entered into a contract to purchase the propertied noted in the complaintIn this contract addendum “Home Inspection Removal Of Contingency Addendum To Residential Contract of Purchase”
Item #“Service HVAC system by a technician and make any repairs to fix A/CProvide us with a report that everything is satisfactory from the HVAC technician…” The complainant references DPOR licensing DPOR does NOT license HVAC technicians, however the technician that was used to perform the inspection is certified by ARI Air-conditioning & Refrigeration InstituteThe certified technician found the system to be functioning according to his tests and presented those findings to *** *** and they were presented to the complainant at settlement and was accepted. The complainant states that the system was working for days after purchase“Paragraph Equipment Condition and Inspection” of the contact the “Purchaser agrees to accept the property at settlement and Seller agrees to deliver the property to Purchaser at settlement, in its present physical condition, ordinary wear and tear excepted” The system was working at the date of settlementThe property and its equipment is approximately years old, *** *** advised the complaint that a Home Warranties can be purchased for the property and he was told that “it would be considered”In Paragraph of the contract, both parties agree to Non-Binding Mediation.It is very unfortunate that the Air Conditioning system has failed and I understand that it is an expensive burden to replace a system I cannot seem to see where *** *** as an Agent for Lee and Associates or as the Property owner in anyway misrepresented the condition of the property or failed to deliver on the conditions set forth in the contractMr*** even suggested a Home Warranty to the complainant. The replacement costs quoted by the complaint of $8,is excessiveIn this market place an AC system runs between $and $ The complainant purchased an AC system that was approximately years, the life of these systems are to years, even if the technician failed to properly inspect the unit cannot see where he would be liable for a new systemTo be equitable he should only be obligated to pay 1/of the costs of a new system which would take into account the depreciated value of the old systemBut you still have to consider that the complainant did not choose to purchase a Home Warranty as suggested by Mr***.The contract obligates all parties to non-binding mediation, in my investigation of the complaint it seems all parties have a willingness to assist the complainant in the situation even though I do not see where they are obligated to do so. Sincerely,David WLee

To Whom it may concern:We had 24 inches of snow. The storm was well publicized, the customer had ample time to make ready for the storm and access his unit prior to the storm.  He will have access to his unit tomorrow. We have more than adequately removed the snow and in a timely fashion. Under...

no circumstance will we pay him his extortion money. Many properties in town still are not cleared as well as many municipality parking lots and side walks. The customer is unreasonable and unrealistic in his request and in appropriately interfered with the snow removal contractor on the site.

I would like to settle this matter. My complaint is that [redacted] fraudulently claimed that the ac unit was in working order. After the initial inspection revealed that the ac unit was not working properly, I responded by asking that a licensed professional inspect and repair the unit. Mr. [redacted] did not provide that inspection report until closing, even though I asked for it several times prior to closing. Because Mr. [redacted] did not offer the inspection report in a timely fashion, I was blindsided at closing (after he had left) with an unprofessional document that was not at all what I had asked for as per our contract. I expected a professional report on the condition and repair of the unit. What Mr. [redacted] provided at closing was a hand written note that offered little information regarding the condition of the unit. Had I seen it in advance, I would have renegotiated. My reference to DPOR questioned whether or not the technician that Mr. [redacted] hired to inspect the ac unit was qualified to do a professional inspection/repair. It is accurate that the technician has a license to handle refrigerant, I question whether or not that is the equivalent of being licensed to do a thorough inspection, repair, installation, etc. That is what I wanted. The hand written not that the ac technician provide at the inspection concerned me greatly. The initial home inspection showed that the ac was not performing properly. It showed signs of serious problems. The second inspection was intended to provide a thorough check and repair of problems. The hand written inspection note that Mr. [redacted]'s technician provided was little more than a note to suggest that there was no oil leakage. The technician suggested that the ac unit was fine. Once the unit stopped working, I had three technicians from licensed, reputable companies come out to inspect the unit and provide a quote for repairing/replacing the unit. I was told that any licensed professional would have been able to spot the problems with the unit that each of them found. A quick start kit (indicating that at some point, the motor had stopped working) had been improperly installed; the coils were filthy and did not allow for proper airflow, the water heater valves were sending warm air through the vents, and the capacitor was not working. None of these major and easily identifiable issues showed up in Mr. [redacted]'s technician's note. These are not issues that I would have noticed as a lay person, but the technician that Mr. [redacted] hired should have. The fact that he provided a report that the ac showed none of these problems is the cause for this complaint. I am aware that the unit was old, but when the initial inspection report showed that there were problems, my intent was to double check it by having the seller provided me with a report that it had been serviced. Mr. [redacted] was supposed to hire a professional to inspect and repair the unit and leave it in proper working order for me. By hiring a technician to provide work on the side I feel that Mr. [redacted] did not do what our contract specified. Hiring someone to write a hand written note suggesting that he inspected the unit when he missed all of the major issues that three other technicians found immediately makes me think that Mr. [redacted] cut corners in order to finalize the sale.  I agree with Mr. Lee that I was not promised a new unit. The original quote that I provide of approximately $7500 came from the first professional company that I hired to inspect the unit. This quote was the most expensive that I received. Since filing this complaint, I have had two other quotes for a new unit. The most reasonable quote to replace the unit is $5500. The old unit model has been discontinued, so a repair seems unlikely. I will need to replace the entire unit. I would be agreeable to sharing the costs with Lee and Associates. If they will cover the cost of installation, then we can settle this matter. If they are willing to pay $3500 to offset the costs, I think this would be a fair settlement. Had Mr. [redacted] been honest about the condition of the ac unit, this is approximately the amount that I would have negotiated off of the selling price of the home. Had I known in advance that the air conditioner was going to stop working within the first month of my stay in the home, I would have dealt with this issue prior to closing.  I believe that Mr. [redacted] was dishonest in his reporting about this matter and it has resulted in a difficult situation that could have been avoided. I am not interested in any further confrontation. I simply want a fair settlement, so that I can have the unit replaced and move on. This issue does not need to drag on.     
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]