[A default letter is provided here which indicates your rejection of the business's offer Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I a [redacted] rejecting this offer appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] Regards, [redacted] You sent the replacement out on the 17th how can you say that that isn't enough time, when you told me in the beginning that when you received the damaged one back you didn't know where it came fro [redacted] and you didn't have my informationwhen I questioned you on how the replacement was sent if you didn't have my info and didn't know where the return came fro [redacted] you replied there must have been some miscommunication, out of all the exchange of emails we have had (and there has been at least a week with no response) I feel you didn't act on a timely ***erWhy didn't you notify me on the 16th, do you not check you emails and reply in a timely ***er? I don't feel I should have to pay for your mistake, as a place of business I would think you would follow up and stay on top of things betterI have spoken to the freight company on several occasions, not to mention you had told me they were charging me storage on that replacement, which I found out differently, then when I asked about my credit back to my card you then replied you hadn't received the pole , I know if they were adding a fee for storage that pole didn't stay there longyou then told me you were waiting on the freight billI don't think you have been completely honest about this situation[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it The matter has been resolved to my satisfaction and I consider the situation closed There should be no further need for the business to respond Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[A default letter is provided here which indicates your rejection of the business's offer Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I a [redacted] rejecting this offer appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] Regards, [redacted] You sent the replacement out on the 17th how can you say that that isn't enough time, when you told me in the beginning that when you received the damaged one back you didn't know where it came fro [redacted] and you didn't have my informationwhen I questioned you on how the replacement was sent if you didn't have my info and didn't know where the return came fro [redacted] you replied there must have been some miscommunication, out of all the exchange of emails we have had (and there has been at least a week with no response) I feel you didn't act on a timely ***erWhy didn't you notify me on the 16th, do you not check you emails and reply in a timely ***er? I don't feel I should have to pay for your mistake, as a place of business I would think you would follow up and stay on top of things betterI have spoken to the freight company on several occasions, not to mention you had told me they were charging me storage on that replacement, which I found out differently, then when I asked about my credit back to my card you then replied you hadn't received the pole , I know if they were adding a fee for storage that pole didn't stay there longyou then told me you were waiting on the freight billI don't think you have been completely honest about this situation[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it The matter has been resolved to my satisfaction and I consider the situation closed There should be no further need for the business to respond Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Mr [redacted] issues have been resolved