Flagship Harbor Advisors, LLC

The customer's complaint has been resolvedThe customer's wishes of not having medication sent was honored by Linden CareHer prescription profile had been noted that the [redacted] did not want the medicationThe customer was not charged $for a co-payUnfortunately during a system upgrade the customer's credit card number on file was processed with a $48-hour hold needed for card verification In response to the customer's complaint her credit card information has been deleted from our systemWe apologize for any inconvenience

On October **, we called the patient back (our internal patient ID# [redacted] )The patient asked that we call them back the following day at 3pmOur, Chief Operating Officer called the patient back on October [redacted] at the requested timeA message was left in the patient's voicemailThe patient returned the call later that dayThe COO spoke with the patient and assured the patient? that any issues would be addressed immediately and the COO gave the patient his direct line for any future communicationsLinden Care is a specialty pharmacy and dispenses highly controlled medications to patientsThese medications require special handling and are not immediately sent out when a doctor faxes a prescriptionThe compliance department must review all prescriptions and the supervising pharmacist must dispense these medications in accordance with all federal and state lawsSometimes these procedures may cause a delayThe patient was understanding and satisfied with the response from the COO.We will assign a specific patient care coordinator to Patient ID [redacted] to follow all prescriptions sent by the patient's physician and prioritize these future scriptsThe patient will be placed in an escalated status and receive our highest level of service.Sincerely,Mark S [redacted] Vice President

The customer received the original prescription in There was a shipping issue and the medication had to be resent to the customerAs a result, the customer was given $credit in January ? Due an internal auditing error the customer’s credit card as inadvertently charged $ ? On January **, the $charge was credited back to the customer’s credit cardThe customer’s husband, who filed the complaint with Revdex.com, was contacted and notified that the credit card was credited and that the credit card number was deleted from the customer profile.? The customer’s husband who filed the complaint with Revdex.com, was notified of the resolutionHe was understanding and satisfied with the resolution

The customer received the original prescription in There was a shipping issue and the medication had to be resent to the customerAs a result, the customer was given $credit in January Due an internal auditing error the customer’s credit card as inadvertently charged
$ On January **, the $charge was credited back to the customer’s credit cardThe customer’s husband, who filed the complaint with Revdex.com, was contacted and notified that the credit card was credited and that the credit card number was deleted from the customer profile. The customer’s husband who filed the complaint with Revdex.com, was notified of the resolutionHe was understanding and satisfied with the resolution

On October **, we called the patient back (our internal patient ID#***)The patient asked that we call them back the following day at 3pmOur, Chief Operating Officer called the patient back on October ** at the requested timeA message was left in the patient's voicemailThe patient
returned the call later that dayThe COO spoke with the patient and assured the patient that any issues would be addressed immediately and the COO gave the patient his direct line for any future communicationsLinden Care is a specialty pharmacy and dispenses highly controlled medications to patientsThese medications require special handling and are not immediately sent out when a doctor faxes a prescriptionThe compliance department must review all prescriptions and the supervising pharmacist must dispense these medications in accordance with all federal and state lawsSometimes these procedures may cause a delayThe patient was understanding and satisfied with the response from the COO.We will assign a specific patient care coordinator to Patient ID *** to follow all prescriptions sent by the patient's physician and prioritize these future scriptsThe patient will be placed in an escalated status and receive our highest level of service.Sincerely,Mark S*Vice President

On October **, we called the patient back (our internal patient ID#***)The patient asked that we call them back the following day at 3pmOur, Chief Operating Officer called the patient back on October ** at the requested timeA message was left in the patient's voicemailThe patient
returned the call later that dayThe COO spoke with the patient and assured the patient that any issues would be addressed immediately and the COO gave the patient his direct line for any future communicationsLinden Care is a specialty pharmacy and dispenses highly controlled medications to patientsThese medications require special handling and are not immediately sent out when a doctor faxes a prescriptionThe compliance department must review all prescriptions and the supervising pharmacist must dispense these medications in accordance with all federal and state lawsSometimes these procedures may cause a delayThe patient was understanding and satisfied with the response from the COO.We will assign a specific patient care coordinator to Patient ID *** to follow all prescriptions sent by the patient's physician and prioritize these future scriptsThe patient will be placed in an escalated status and receive our highest level of service.Sincerely,Mark S*Vice President

The customer's complaint has been resolvedThe customer's wishes of not having medication sent was honored by Linden CareHer prescription profile had been noted that the *** *** did not want the medicationThe customer was not charged $for a co-payUnfortunately during a system
upgrade the customer's credit card number on file was processed with a $48-hour hold needed for card verification
In response to the customer's complaint her credit card information has been deleted from our systemWe apologize for any inconvenience

The customer received the original prescription in There was a shipping issue and the medication had to be resent to the customerAs a result, the customer was given $credit in January ? Due an internal auditing error the customer’s credit card as inadvertently charged
$ ? On January **, the $charge was credited back to the customer’s credit cardThe customer’s husband, who filed the complaint with Revdex.com, was contacted and notified that the credit card was credited and that the credit card number was deleted from the customer profile.? The customer’s husband who filed the complaint with Revdex.com, was notified of the resolutionHe was understanding and satisfied with the resolution

The customer's complaint has been resolvedThe customer's wishes of not having medication sent was honored by Linden CareHer prescription profile had been noted that the *** *** did not want the medicationThe customer was not charged $for a co-payUnfortunately during a system
upgrade the customer's credit card number on file was processed with a $48-hour hold needed for card verification
In response to the customer's complaint her credit card information has been deleted from our systemWe apologize for any inconvenience