We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been...
closed As a courtesy, we have requested a refund of service fees. These fees should deposit into the customer’s checking account in the next 7 to 21 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. In addition I can see that a terminal placement agreement was signed and completed. This outlines the early termination fee associated with placing equipment at a business location free of charge. As a courtesy we have removed the $250 ETF from your account but we will need the equipment sent back to the Flagship Merchant Services office.
We regret this customer's negative experience. We have requested a courtesy refund of the $250 early termination fee. The refund should deposit into the customer's checking account in the next 7 to 10 business days. We kindly ask the customer return the equipment to the below...
address: Flagship Merchant Services[redacted]Attn: Operations Department
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $250 for the ETF fee which should deposit into this customer’s checking account in the next 7 to 10 business days.
[Reference to complaint [redacted]. Flagship Merchant Services has caused hardship and embarrassment to my business, simply because I informed my clients that I could accept their credit card for purchases. I also requested that my credit would not be pulled and your representative stated that it would not be for the approval process. If my credit was in fact pulled from one or any of the three major credit bureaus, I will complain forward my complaint to Federal Trade Commission to proceed with the next steps.][redacted].]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
We have opened the account and signed the contract with Flagship and this is who we are contacting. Flagship are the ones in control to direct iPayment to issue refunds.
Regards,
[redacted]
We regret this customer's negative experience. All PCI related fees are billed from their credit card processor I-Payment. PCI/DSS stands for “Payment Card Industry Data Security Standards” and it is a [redacted]/[redacted] requirement that all businesses that accept credit cards are PCI/DSS...
compliant, keeping their customer’s credit card information safe from being compromised. The merchant application also states that a PCI non-action fee will be assessed monthly if PCI compliance requirements are not met. Page 1 of the merchant statement that is sent out monthly refers our customers to a site where they can complete a brief PCI compliance certification. The merchant was notified via email regarding an upcoming Company.com business suite service. This is an Opt-Out service. The customer received a series of emails with a button that would allow them to Opt-out of the service. We can confirm this customer's account is closed. As a courtesy, we have requested a refund of $609.45 in service fees, which should deposit into the customer's checking account in the next 7 to 10 business days.
Revdex.com:I did NOT receive any check at all. Please confirmed tracking number and email it to [redacted] or call/text me at [redacted].The mailing address is [redacted] [redacted] 89129, please make sure you got the correct address. It is now January 15, 2018 and you said you mail it overnight on December 27, 2017. But until now still has NO CHECK payment at all.
Regards,
[redacted]
Although I do accept flagships response I would like to clarify which fees will be reversed and also if a check would be mailed to my address on file since the checking account on file is closed. Also I would like proof of my account closed sent to me for my records so this can once and for all be resolved. Thank you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are sorry to hear of this customer's negative experience with our corporate office's customer service department. We have requested a refund of $119 in service fees that should deposit into the customer's checking account in the next 7 to 10 business days. Thanks again.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
After I filed a complaint with the Revdex.com, the company, Flagship responded to the complaint that they were issuing a partial refund. I did not respond because I wanted to wait for that refund to actually show up since they were not honest with me in the past. As I feared, no refund has been issued. It has been more than one month and more than the 21 business days at end of the window they quoted in their response. Please reissue my complaint and note that they did not honor their promise of a refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[The only form that was sent to me was for the signature. No copies of the agreement were sent or attached. I tried numerous times to call and/or email the rep for copies of the agreement and was ignored. If these are fees that are passed through then they should be listed on the Schedule of Fees. The rep was asked numerous times about all the fees that would be charged and was sent only the Schedule of Fees. Another excuse to just hide all the charges. If there are line items for debit access fees and wireless access fees etc listed on the schedule of fees and listed as $0.00; then, Flagship could list all applicable charges that they charge on a monthly basis and be honest and upfront about the charges to their customers. Another example of hiding and avoidance.]
Regards,
[redacted]
We are sorry to hear of this customer's negative experience. For security purposes, we typically require signed authorization to cancel merchant accounts with our company. It does not appear we initially received this request. Because there has been an extended period of inactivity...
with this account, we have requested the normal protocol be overridden and have asked for this account to be closed without the signature. As a courtesy, we have requested a refund of $283.77 in service fees (the amount billed for the merchant account during this period). This refund should deposit into the customer's checking account in the next 7 to 10 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company and was connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their...
personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. We have requested the non-qualified rate be lowered to 1.25% plus the qualified rate. This rate is as close as we can typically lower the fee to without risking falling below [redacted] interchange and processing at a loss. Over time, this reduction should mitigate the $40 in question. We have also requested a refund of $15.90 in statement fees which should deposit into the customer’s checking account in the next 7 to 10 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted] When we first signed up for [redacted] (Flagship Merchant) We were guaranteed that we would be paying a flat rate of just under 2%....There was to be absolutely no other charges or compliance fees....the only time we were to pay slightly more is if it was an [redacted] or manual key entry. We were with [redacted] for over a year and they assured us they were just like them....no other hidden fees...monthly fees or compliance fees. I am sure there is a recording with them of our conversation! We opened the first couple bills and noticed a $25.90 fee. We called and they told us that was for non use and the monthly fee was only charged if we didn't use it that month. What a lie! We told them from day one we don't always use it and were told there was absolutely no fees! They assured us that don't worry about it...that it would only be on there the months we didn't use it. Well to my surprise when we did our taxes....not only did they charge us $25.90 and the two compliance fees...they started charging us much more than the $25.90....it went up every month. Very dishonest company! We would have never left [redacted] if we knew of all these fees!!!! Why would we change merchants to pay 20x more. Your company told us that we would be charged the 2% or slightly more for the AE and key in entry!!!! NO OTHER HIDDEN FEES! That was not the truth...we excepted the $25.90 for months we didn't use it....but that is it.....you charged $50 or more for months we did use it...plus the compliance fees! We did receive a refund today of $240....Which once again you lied....you said you would refund $310....I want all the monthly fees back that we did use the card. I accepted the $25.90...but that is it! Anything more than that was fraudulent!!!! Thank you kindly![redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have...
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . I pay Flagship for their service and not [redacted]. It's fine that it was narrowed down, but I will accept the resolution when there has been a solution, not when they've claimed to find the "source"
Regards,
[redacted]
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been...
closed As a courtesy, we have requested a refund of service fees. These fees should deposit into the customer’s checking account in the next 7 to 21 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. In addition I can see that a terminal placement agreement was signed and completed. This outlines the early termination fee associated with placing equipment at a business location free of charge. As a courtesy we have removed the $250 ETF from your account but we will need the equipment sent back to the Flagship Merchant Services office.
We regret this customer's negative experience. We have requested a courtesy refund of the $250 early termination fee. The refund should deposit into the customer's checking account in the next 7 to 10 business days. We kindly ask the customer return the equipment to the below...
address: Flagship Merchant Services[redacted]Attn: Operations Department
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $250 for the ETF fee which should deposit into this customer’s checking account in the next 7 to 10 business days.
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. The refund has been processed.
[Reference to complaint [redacted]. Flagship Merchant Services has caused hardship and embarrassment to my business, simply because I informed my clients that I could accept their credit card for purchases. I also requested that my credit would not be pulled and your representative stated that it would not be for the approval process. If my credit was in fact pulled from one or any of the three major credit bureaus, I will complain forward my complaint to Federal Trade Commission to proceed with the next steps.][redacted].]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
We have opened the account and signed the contract with Flagship and this is who we are contacting. Flagship are the ones in control to direct iPayment to issue refunds.
Regards,
[redacted]
We regret this customer's negative experience. All PCI related fees are billed from their credit card processor I-Payment. PCI/DSS stands for “Payment Card Industry Data Security Standards” and it is a [redacted]/[redacted] requirement that all businesses that accept credit cards are PCI/DSS...
compliant, keeping their customer’s credit card information safe from being compromised. The merchant application also states that a PCI non-action fee will be assessed monthly if PCI compliance requirements are not met. Page 1 of the merchant statement that is sent out monthly refers our customers to a site where they can complete a brief PCI compliance certification. The merchant was notified via email regarding an upcoming Company.com business suite service. This is an Opt-Out service. The customer received a series of emails with a button that would allow them to Opt-out of the service. We can confirm this customer's account is closed. As a courtesy, we have requested a refund of $609.45 in service fees, which should deposit into the customer's checking account in the next 7 to 10 business days.
Revdex.com:I did NOT receive any check at all. Please confirmed tracking number and email it to [redacted] or call/text me at [redacted].The mailing address is [redacted] [redacted] 89129, please make sure you got the correct address. It is now January 15, 2018 and you said you mail it overnight on December 27, 2017. But until now still has NO CHECK payment at all.
Regards,
[redacted]
Although I do accept flagships response I would like to clarify which fees will be reversed and also if a check would be mailed to my address on file since the checking account on file is closed. Also I would like proof of my account closed sent to me for my records so this can once and for all be resolved. Thank you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are sorry to hear of this customer's negative experience with our corporate office's customer service department. We have requested a refund of $119 in service fees that should deposit into the customer's checking account in the next 7 to 10 business days. Thanks again.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
This $5 is not a charge from our organization. Please see attached correspondence.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
After I filed a complaint with the Revdex.com, the company, Flagship responded to the complaint that they were issuing a partial refund. I did not respond because I wanted to wait for that refund to actually show up since they were not honest with me in the past. As I feared, no refund has been issued. It has been more than one month and more than the 21 business days at end of the window they quoted in their response. Please reissue my complaint and note that they did not honor their promise of a refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[The only form that was sent to me was for the signature. No copies of the agreement were sent or attached. I tried numerous times to call and/or email the rep for copies of the agreement and was ignored. If these are fees that are passed through then they should be listed on the Schedule of Fees. The rep was asked numerous times about all the fees that would be charged and was sent only the Schedule of Fees. Another excuse to just hide all the charges. If there are line items for debit access fees and wireless access fees etc listed on the schedule of fees and listed as $0.00; then, Flagship could list all applicable charges that they charge on a monthly basis and be honest and upfront about the charges to their customers. Another example of hiding and avoidance.]
Regards,
[redacted]
We are sorry to hear of this customer's negative experience. For security purposes, we typically require signed authorization to cancel merchant accounts with our company. It does not appear we initially received this request. Because there has been an extended period of inactivity...
with this account, we have requested the normal protocol be overridden and have asked for this account to be closed without the signature. As a courtesy, we have requested a refund of $283.77 in service fees (the amount billed for the merchant account during this period). This refund should deposit into the customer's checking account in the next 7 to 10 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company and was connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their...
personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. We have requested the non-qualified rate be lowered to 1.25% plus the qualified rate. This rate is as close as we can typically lower the fee to without risking falling below [redacted] interchange and processing at a loss. Over time, this reduction should mitigate the $40 in question. We have also requested a refund of $15.90 in statement fees which should deposit into the customer’s checking account in the next 7 to 10 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted] When we first signed up for [redacted] (Flagship Merchant) We were guaranteed that we would be paying a flat rate of just under 2%....There was to be absolutely no other charges or compliance fees....the only time we were to pay slightly more is if it was an [redacted] or manual key entry. We were with [redacted] for over a year and they assured us they were just like them....no other hidden fees...monthly fees or compliance fees. I am sure there is a recording with them of our conversation! We opened the first couple bills and noticed a $25.90 fee. We called and they told us that was for non use and the monthly fee was only charged if we didn't use it that month. What a lie! We told them from day one we don't always use it and were told there was absolutely no fees! They assured us that don't worry about it...that it would only be on there the months we didn't use it. Well to my surprise when we did our taxes....not only did they charge us $25.90 and the two compliance fees...they started charging us much more than the $25.90....it went up every month. Very dishonest company! We would have never left [redacted] if we knew of all these fees!!!! Why would we change merchants to pay 20x more. Your company told us that we would be charged the 2% or slightly more for the AE and key in entry!!!! NO OTHER HIDDEN FEES! That was not the truth...we excepted the $25.90 for months we didn't use it....but that is it.....you charged $50 or more for months we did use it...plus the compliance fees! We did receive a refund today of $240....Which once again you lied....you said you would refund $310....I want all the monthly fees back that we did use the card. I accepted the $25.90...but that is it! Anything more than that was fraudulent!!!! Thank you kindly![redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have...
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . I pay Flagship for their service and not [redacted]. It's fine that it was narrowed down, but I will accept the resolution when there has been a solution, not when they've claimed to find the "source"
Regards,
[redacted]