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Flagstaff Motor Company

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Flagstaff Motor Company Reviews (3)

This Subaru dealer charged me $276.31 more for a clutch replacement on my Subaru than they had estimated previously in writing. They told me that my catalytic converter (part only) (subject of a separate repair estimate) was included in this initial bill.The subsequent repair of the catalytic converter was then billed to me at full price (including the part) meaning that the previous clutch repair was $276 over the estimate. Also, the catalytic converter replacement that was supposed to make 3 trouble lights on my dashboard go out only did so for 6 days. These lights are back on. I have driver 600 miles and spent $2000 at this dealership and gotten little in return.

Hello Matt and Subaru, 
I reviewed the 3 Repair Orders that were provided via attachment.  None of them show documentation of how much oil I presented with at the time of arrival to the dealership when the check oil light came on and none of them document how much oil was put in the car at the time of service.  How can you assume that the vehicle was not 10.6 oz low at the time of  any one of the 4 consumption checks?  Not to mention, these are only 3 of the Repair Orders and I have been to Flagstaff Subaru with oil consumption tests a total of over 10 times.  I feel that this is insufficient documentation for you to base your decision upon.  I have looked at the oil on the dipstick and it has been around or just below the low "dot" when the light illuminates, which leads me to believe it has absolutely nothing to do with a sensor.  I was informed by your technician that there was "no oil on the dipstick" once when I presented there once.  That is documented. 
I am now in the midst of my 5th oil consumption diagnostic test and for the first time I have been provided with documentation which I feel will be helpful in determining the usage of the oil.  But why has Subaru failed to do this all along?  I think a lot of my time and trouble could have been alleviated if this dealership was simply doing it's job in providing me the service that I deserve.  
I look forward to straightening this out soon.  Thank you, 

Good Afternoon, After reviewing the Revdex.com Case # [redacted], our Fixed Operations Director's response is as follows: Dear Ms. [redacted] and The Revdex.com, Subaru of America has strict guidelines and specifications regarding oil...

consumption.  For the referenced vehicle owned by [redacted] it is determined by Subaru of America to be up to and including 10.6 ounces of oil within 1,200 miles.  According to our tests performed on the invoices I have attached, the oil level on the vehicle was at the full mark.  After contacting our District representative from Subaru and reviewing our findings, no vehicle replacement or refund is authorized. There has been an updated technical service bulletin released by Subaru of America involving a software update and installation of a re-designed oil level switch.I will reach out to Ms. [redacted] and attempt to have that bulletin performed on her vehicle.Matt McRaeFixed Operations DirectorFlagstaff Subaru Please contact me if there are any other questions. Sincerely, Tresa L[redacted]Flagstaff Nissan Subaru

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Address: 4960 E Marketplace Dr, Flagstaff, Arizona, United States, 86004-2932

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