Flaherty Jewelers, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, while I do not agree with what MrAppliance typed, after coming back many times to try to repair my fridge they were unsuccessful and after the 6th visit they decided to refund my money, I received a check in the mail over the weekend
Regards,
*** ***

02/01/2016Dear Revdex.com ID number [redacted] We were hired to fix a problem on a [redacted] Refrigerator and completed the repair on January 8, 2016. We diagnosed and researched the issue ordered parts and returned to fix the refrigerator, but the repair was not successful when the customer called the...

following day. [redacted] and most of the companies using Duel evaporators in their refrigerators such as Mr. [redacted]'s are having this same issue. [redacted] has set up a service procedure document to help servicers fix this issue that goes through 4 steps. The guide advises to do the repair we made first then if the problem persists go to the second recommended repair. We scheduled an appointment for January 13th 2016, but that was canceled by the customer. Until we go back to check a couple items we can't go onto part 2 of [redacted]'s repair plan for his refrigerator.Mr. [redacted]'s is unhappy because the first repair did not fix the issue and refuses to have us back. The ice and frost will appear even after the repairs are completed in a much lesser amount until the residual moisture in the insulation has had time to dry out completely. This could take months.I can't give a refund to a customer when my tech made no mistake, he followed the procedures that [redacted] has set up. The total repair was $324.00 plus tax. The old parts are disposed of usually in a day or 2 because the carry a strong odor of bad food and buildup bacteria that can be unsafe.Thank YouEdwin M[redacted] Owner Moore & Moore Appliance Service LLC. DBA. Mr. Appliance Of Pittsburgh

Dear Revdex.com We completed the repair and replaced the rollars on the bottom rack.  All operations normal.  If the customer had let us complete the repair everything would have been good.  We always advise customers not to use appliances that we need to order parts for until the repairs...

are complete.  This appliance was leaking on the floor so we definitely would not recommend him using it until we had fixed the door that was causing the leak.Thank You Edwin M[redacted] Owner