Flame Broiler

First of all we are very sorry for the mistake of mixing a piece of chicken with the customer's order of tofuWe have since resolved this issue as the cook cleans off the chicken residue before handling any tofu ordersMy employee *** apologized to her kindly when she came in to receive her
full refund (in cash) since he did not know how to refund the charge on her debit cardThe cook's name during the time was Andres as the information *** gave her is truthfulWe apologize again for the inconvenience on our partThank you-*** ** (Flame Broiler Manager)

Review: My spouse and I visited this restaurant last week for lunch. We had a coupon for a buy one get one free chicken bowl. When we were finished ordering, I told her that I had a coupon and handed it to her. When she looked at it she said that she could not accept this coupon. I asked why. She stated that this coupon was very old and that she would lose money if she honored it. Looking at the coupon even closer, I explained that the coupon had no expiration date. She then told me that it doesn't matter, she wasn't going to honor it. I asked who the manager was and she said that she owned the place. I didn't bother pushing the point any further because there was a long line from the lunch rush. So we cancelled our order and walked out.Desired Settlement: I want this business to honor their coupon. This coupon was for this location only and it has no expiration date.