If you are considering using Flamingo Appliance Service, make sure you get all of the facts beforehand Many businesses offer free estimates Not Flamingo Unfortunately for me I did not ask before making a service repair appointment Needless to say I felt robbed after the technician left my house Literally, he was at my house for minutes I decided not to authorize the repair and I was still charged $ I ended up ordering the part online which cost me half that amount I will never use them again and will make sure this review goes up on all of my social networks so that my friends do not make the same mistake I did
Very pleased! My garage freezer was not working probably and was still under warrantyI called Whirlpool/Gladiator and they set up an appt with FlamingoAll went perfectly from start to finishAn e-mail and reminder call the night beforeThe technician (Miguel T) called minutes prior to arrivalHe was quick, professional, courteous, and most importantly, fixed the problemI would choose Flamingo for any appliance repair regardless if it was under warranty
Impressed with the technicianHe was respectful, competent, knowledgeable, patient and helpfulAlthough he could not resolve the reason why I contacted them he said he would gladly return if I could capture the screeching sounds emanating from the fridge
Miguel was professional and friendly, and worked quickly to repair our microwave. As far as the company, I would like to suggest that for scheduling, it would be nice to get a narrower window or more approximate time the day before the appointment, not just 20-30 minutes prior to the technician's arrival.
Hello My name is maria B I have some issues with my dish watcher we used flamingo appliance services at west palm beach area ... we had Roger R fixing the washing machine I have to say he was really professional a very efficient and a very pleasant I try to used another company in the past and it was really frustrating... I have to say I am happy to have used your company I highly recommended and I will used it for a future again...
I am very impressed with Flamingo. Roberto, the technician arrived on time, was very personable and efficient. Here, in Miami, if a technician is one of the above, you are having a good day. All three? Hitting the trifecta. I was so impressed. I asked if they sold appliances, they said No, we service for Whirlpool. Well, Whirlpool is going to get my business in the future.
Home Owners BEWARE!!
We just moved to SFL back in Oct. the house came with a really nice whirlpool refrigerator. The only issue we had was the ice maker was not producing ice in a timely manner (one batch every 12hrs). On Nov 11, 2016, I called Whirlpool and because the refrigerator was out of warranty we were able to purchase an extended warranty to get it serviced and so we did.
On Nov 16, 2016, was our first appointment and the two techs came were very nice and replaced the ice maker but said there was another issue and that we'd have to schedule a new appointment as they had to order hardware as they didn't have it on their truck. I understood and they ordered the part and I scheduled another appointment. at this point, we still weren't getting any ice and now the freezer wasn't freezing. All this while we had a house full of people for Thanksgiving!
Our next appointment was Nov 28, 2016 (12 days with not being able to use the freezer) the next repair guy came out and he spent about 3hrs here, he got behind it and replaced some copper tubing and evaporators that control the temp (his words) and then said that we'd still need to call as there was another part he didn't have that they'd have to order it. Soon after he left we realized the refrigerator was no longer cooling.
Our next appointment was Dec 6, 2016 (20 days since we've had a fully functioning refrigerator) we had an appointment window from 12-5pm about 4:30 I called Flamingo Appliance and confirmed that our tech was still scheduled to come out and they confirmed that he would, he was just running behind but assured me that everything was in order and he would be out. We got a phone call at 5:40 pm from the tech with him telling us that Whirlpool didn't include the authorization number in his ticket and he was calling to tell us he wasn't coming and we'd have to reschedule. He was very rude and when I said that as a customer this isn't my issue and why couldn't he have called earlier so I could do something about it. He responded that it was my problem and I'd need to call Whirlpool and reschedule and have them include the authorization number. This was after taking my 3rd day off of work to accommodate Flamingo Appliance's 5hr service window
Our next appointment was Dec 12, 2016 (26 days since we've had a fully functioning refrigerator) the tech came out and lifted out one drawer and noticed the back of the refrigerator was frozen and he said that was the issue and the control thermostat would need to be replaced and he didn't have the part that they would have to order it. he was at the house less than 10mins and left
Our next appointment was Dec 16, 2016 (30 days since we've had a fully functioning refrigerator) the same tech from the 12 came out and replaced the thermostat and assured us this was the problem and it was now fixed.
Today is Dec 18, 2016, and guess what.....STILL NO WORKING REFRIGERATOR!!!!!!!!!!!!!!!!!! I called Whirlpool and asked for a different service company and should be getting a phone call tomorrow from another company to have them come out.
I would highly recommend NEVER EVER using Flamingo Appliance! Their service is horrible and it seems like they are milking Whirlpool for service calls and very inconsiderate.
If you are considering using Flamingo Appliance Service, make sure you get all of the facts beforehand Many businesses offer free estimates Not Flamingo Unfortunately for me I did not ask before making a service repair appointment Needless to say I felt robbed after the technician left my house Literally, he was at my house for minutes I decided not to authorize the repair and I was still charged $ I ended up ordering the part online which cost me half that amount I will never use them again and will make sure this review goes up on all of my social networks so that my friends do not make the same mistake I did
Very pleased! My garage freezer was not working probably and was still under warrantyI called Whirlpool/Gladiator and they set up an appt with FlamingoAll went perfectly from start to finishAn e-mail and reminder call the night beforeThe technician (Miguel T) called minutes prior to arrivalHe was quick, professional, courteous, and most importantly, fixed the problemI would choose Flamingo for any appliance repair regardless if it was under warranty
Impressed with the technicianHe was respectful, competent, knowledgeable, patient and helpfulAlthough he could not resolve the reason why I contacted them he said he would gladly return if I could capture the screeching sounds emanating from the fridge
Very professional service provider...highly recommend.
Miguel was professional and friendly, and worked quickly to repair our microwave. As far as the company, I would like to suggest that for scheduling, it would be nice to get a narrower window or more approximate time the day before the appointment, not just 20-30 minutes prior to the technician's arrival.
Hello My name is maria B I have some issues with my dish watcher we used flamingo appliance services at west palm beach area ... we had Roger R fixing the washing machine I have to say he was really professional a very efficient and a very pleasant I try to used another company in the past and it was really frustrating... I have to say I am happy to have used your company I highly recommended and I will used it for a future again...
The rep went above and beyond to get the repair done for me.
I am very impressed with Flamingo. Roberto, the technician arrived on time, was very personable and efficient. Here, in Miami, if a technician is one of the above, you are having a good day. All three? Hitting the trifecta. I was so impressed. I asked if they sold appliances, they said No, we service for Whirlpool. Well, Whirlpool is going to get my business in the future.
Home Owners BEWARE!!
We just moved to SFL back in Oct. the house came with a really nice whirlpool refrigerator. The only issue we had was the ice maker was not producing ice in a timely manner (one batch every 12hrs). On Nov 11, 2016, I called Whirlpool and because the refrigerator was out of warranty we were able to purchase an extended warranty to get it serviced and so we did.
On Nov 16, 2016, was our first appointment and the two techs came were very nice and replaced the ice maker but said there was another issue and that we'd have to schedule a new appointment as they had to order hardware as they didn't have it on their truck. I understood and they ordered the part and I scheduled another appointment. at this point, we still weren't getting any ice and now the freezer wasn't freezing. All this while we had a house full of people for Thanksgiving!
Our next appointment was Nov 28, 2016 (12 days with not being able to use the freezer) the next repair guy came out and he spent about 3hrs here, he got behind it and replaced some copper tubing and evaporators that control the temp (his words) and then said that we'd still need to call as there was another part he didn't have that they'd have to order it. Soon after he left we realized the refrigerator was no longer cooling.
Our next appointment was Dec 6, 2016 (20 days since we've had a fully functioning refrigerator) we had an appointment window from 12-5pm about 4:30 I called Flamingo Appliance and confirmed that our tech was still scheduled to come out and they confirmed that he would, he was just running behind but assured me that everything was in order and he would be out. We got a phone call at 5:40 pm from the tech with him telling us that Whirlpool didn't include the authorization number in his ticket and he was calling to tell us he wasn't coming and we'd have to reschedule. He was very rude and when I said that as a customer this isn't my issue and why couldn't he have called earlier so I could do something about it. He responded that it was my problem and I'd need to call Whirlpool and reschedule and have them include the authorization number. This was after taking my 3rd day off of work to accommodate Flamingo Appliance's 5hr service window
Our next appointment was Dec 12, 2016 (26 days since we've had a fully functioning refrigerator) the tech came out and lifted out one drawer and noticed the back of the refrigerator was frozen and he said that was the issue and the control thermostat would need to be replaced and he didn't have the part that they would have to order it. he was at the house less than 10mins and left
Our next appointment was Dec 16, 2016 (30 days since we've had a fully functioning refrigerator) the same tech from the 12 came out and replaced the thermostat and assured us this was the problem and it was now fixed.
Today is Dec 18, 2016, and guess what.....STILL NO WORKING REFRIGERATOR!!!!!!!!!!!!!!!!!! I called Whirlpool and asked for a different service company and should be getting a phone call tomorrow from another company to have them come out.
I would highly recommend NEVER EVER using Flamingo Appliance! Their service is horrible and it seems like they are milking Whirlpool for service calls and very inconsiderate.