Flancrest Group Inc.

Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experience. Know that your feedback is collected in our efforts to improve our policies. We have implemented on our website that the consumer selects the checkbox to indicate...

that they have read through the terms and conditions of our companies polices and agree to these terms and conditions. Once the box is checked and the purchase information is entered; then the consumer is enrolled into our program and the orders are processed. The website always offers the terms and conditions available for the consumer, the product details and the customer support information. Our company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumer. We have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product website. After reviewing the customer account; we have issued the customer the following refunds in the interest of amicable resolution:   ·         10/12/2017 – Refunded (electronically) - $22.24 Trans-ID: [redacted].  ·         10/12/2017 –  Refunded (paper check sent to address on file) - $44.98 Order ID: [redacted]. Refunds have been issued, and processing generally takes 7 to 10 business days. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled. We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine. Please contact us at [redacted].[redacted].COM to contact us directly. Regards, Sam J. Dispute Resolution Agent