Flare Heating & Air Conditioning, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Good Morning [redacted], My name is Josh and I am the general manager at Flare Heating. I want to address the issues you have with our service. First off, we are a service based company, and like all service companies, we need to verify that we will be paid upon completion of our work. Your situation...

being the landlord puts us in a difficult situation. We cannot rely on renters because they do not usually have authorization to get the work performed, and with you not being the person we deal with at the job, we had to secure payment prior to going to the jobsite. I apologize if you feel this is not standard but that is how its done everywhere in the service world. If I relied on word of mouth, sad as it is to say, it would be months before my invoices got paid, if at all. While at the jobsite my service tech had to diagnose why the circuit board went bad. After doing the research, it was detected that the wifi thermostat was installed improperly and thus caused the circuit board to burn out. I am aware that in replacing the circuit board, you have to rewire the thermostat. What is not part of that is the fact that the tech had to diagnose how it was wired wrong at the furnace and at the thermostat. This requires tracing all the wires between the two. I was also told that my tech and the renter tried to call you numerous times that Friday from the house to let you know the additional charges. I was made aware Tuesday of this situation when Dave told me he went ahead and ran the card after not hearing back Friday or Monday. I do not agree with this and I apologize for him doing that. It is in no way our policy to charge additional fees before we contact the owner. In that regard I am sending you the $110.00 back as a show of good faith with the sincere apology from us for doing that. In my personal opinion [redacted], if you were not the person that installed that wifi thermostat, I would charge whomever actually put it on because that is the reason alone that the circuit board fried, because it was wired wrong.  We also would not have left your renters without heat, at the very least we have several small space heaters on our trucks that are given to homeowners and renters until we can figure out where to go from there. Again I apologize and if you would please send me your address and I will put the check in the mail today personally. Feel free to call me or Respond to my email if you have any questions or concerns that I did not address. My cell number is ###-###-####, I can be reached at any hour Thank you Josh [redacted] General Manager eml: j[redacted]@flareheating.com cell: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Just to let you know that I did hear from Flare on Tuesday.  We came to a satisfactory agreement on reimbursement.