Flat Fee Landlord, LLC

Although we do empathize with the person filing this complaint, our company has never had any agreement or contract with this personThe Landlord, who is the owner of the property the customer rented from, hired us a year after a lease was already in effect with another property management company Our management agreement and contract was with the owner of the property — not the tenant (customer)The tenant is suggesting we did not hold up our contractual relationship; however, we have never had a contractual relationship with the tenant.We did however uphold our contract with the owner which was to manage any repair issues the tenant may have with the property and collect rentThe inspection the tenant is referring to that she requested from us is:A) Not a repair request.B) Has no bearing on her security deposit.Additionally, the landlord of the property made all decisions regarding the security deposit’s return for the tenant, not usWe hold firm that the only inspection that should have been used to determine the status of the security deposit was the one that was completed when the tenant first moved into the property (our organization had not yet been contracted by the landlord at this time)Even if the landlord had asked us to complete an inspection when we took over management of the property (which would be initiated by our client, the landlord – not the tenant), the inspection would have taken place after the customer had already lived in the property for over a year – at which point it is impossible and against our policies to hold a tenant responsible for its condition at the end of the lease termAn inspection that is completed a year after a tenant has already lived in the property would only be for the landlord’s personal knowledge of the current condition, not to be used when determining returning a security depositFor this reason, the return of the security deposit was organized by the landlord, not uS.Other than us holding the security deposit in an escrow account for the landlord during our term of contract, we had no other involvement with the security deposit, including withholding any of the fundsThe decision to withhold any monies from the customer was made by the Owner of the property and those funds are with the Owner of the propertyWe have forwarded all communication we have received from the customer along with all other ?rd parties the tenant has complained to directly to the owner of the propertyWe recommend that the tenant work directly with the owner of the property for a resolution to the complaint as we are no longer contracted with the landlord, nor do we possess the funds the tenant is requesting.| do apologize if the person filing the complaint felt our staff may have been rude to herFor this, would be happy to offer any of our services to her as a free trial in an attempt to make up for any rudeness we may have conveyedUnfortunately, since the tenant never paid us any money, never hired us for any of our services, and did not have a contract with us – I cannot issue any refunds, for we were never paid by the tenant to be able to refund.The complaint states that the customer purchased our service on 4/19/2013, which is not a true statementThe tenant signed a Lease with the Owner of the property at this timeThe owner of the property contracted our service in April of The person filing the complaint appears to have a possible legal issue with the owner of the property and therefore the person filing the complaint should work directly with the owner to resolve it.| am requesting the Revdex.com please remove this complaint from our file and advice the tenant to contact the owner of the property for resolution of her complaintThe tenant's desired outcome/settlement of: “Work with the owner to ensure a fair amount of my deposit is returned” is not possible for we would not know what a “fair amount” is, nor is this a service we provideIf the tenant wants to have her deposit returned she will have to contact the owner herself or work with a proper 3rd party that can assist in the outcome she is requesting much like any other dispute between a customer(tenant) and vendor (landlord).Please contact me directly with a resolution or with any questions prior to closing the file.Sincerely,MO H***###-###-#### [redacted]

[redacted] , I have already spoken to Austin about your rental and have advised him to refund the full amount as of yesterday afternoon We will send the check via [redacted] so we will be able to track it and also expedite it as much as possible for you Sorry you're having issues; however, as I let you know when you first moved in, all you have to do is reach out to me personally if you have any issues and Ill make sure you're taken care of Thanks and let us know if you don't receive the check by the end of the week.Mo H***

[redacted],  I have already spoken to Austin about your rental and have advised him to refund the full amount as of yesterday afternoon.  We will send the check via [redacted] so we will be able to track it and also expedite it as much as possible for you.  Sorry you're having issues;...

however, as I let you know when you first moved in, all you have to do is reach out to me personally if you have any issues and Ill make sure you're taken care of.  Thanks and let us know if you don't receive the check by the end of the week.Mo H[redacted]

Although we do empathize with the person filing this complaint, our company has never had any agreement or contract with this person. The Landlord, who is the owner of the property the customer rented from, hired us a year after a lease was already in effect with another property management company....

Our management agreement and contract was with the owner of the property — not the tenant (customer). The tenant is suggesting we did not hold up our contractual relationship; however, we have never had a contractual relationship with the tenant.We did however uphold our contract with the owner which was to manage any repair issues the tenant may have with the property and collect rent. The inspection the tenant is referring to that she requested from us is:A) Not a repair request.B) Has no bearing on her security deposit.Additionally, the landlord of the property made all decisions regarding the security deposit’s return for the tenant, not us. We hold firm that the only inspection that should have been used to determine the status of the security deposit was the one that was completed when the tenant first moved into the property (our organization had not yet been contracted by the landlord at this time). Even if the landlord had asked us to complete an inspection when we took over management of the property (which would be initiated by our client, the landlord – not the tenant), the inspection would have taken place after the customer had already lived in the property for over a year – at which point it is impossible and against our policies to hold a tenant responsible for its condition at the end of the lease term. An inspection that is completed a year after a tenant has already lived in the property would only be for the landlord’s personal knowledge of the current condition, not to be used when determining returning a security deposit. For this reason, the return of the security deposit was organized by the landlord, not uS.Other than us holding the security deposit in an escrow account for the landlord during our term of contract, we had no other involvement with the security deposit, including withholding any of the funds. The decision to withhold any monies from the customer was made by the Owner of the property and those funds are with the Owner of the property. We have forwarded all communication we have received from the customer along with all other ?rd parties the tenant has complained to directly to the owner of the property. We recommend that the tenant work directly with the owner of the property for a resolution to the complaint as we are no longer contracted with the landlord, nor do we possess the funds the tenant is requesting.| do apologize if the person filing the complaint felt our staff may have been rude to her. For this, would be happy to offer any of our services to her as a free trial in an attempt to make up for any rudeness we may have conveyed. Unfortunately, since the tenant never paid us any money, never hired us for any of our services, and did not have a contract with us – I cannot issue any refunds, for we were never paid by the tenant to be able to refund.The complaint states that the customer purchased our service on 4/19/2013, which is not a true statement. The tenant signed a Lease with the Owner of the property at this time. The owner of the property contracted our service in April of 2014. The person filing the complaint appears to have a possible legal issue with the owner of the property and therefore the person filing the complaint should work directly with the owner to resolve it.| am requesting the Revdex.com please remove this complaint from our file and advice the tenant to contact the owner of the property for resolution of her complaint. The tenant's desired outcome/settlement of: “Work with the owner to ensure a fair amount of my deposit is returned” is not possible for we would not know what a “fair amount” is, nor is this a service we provide. If the tenant wants to have her deposit returned she will have to contact the owner herself or work with a proper 3rd party that can assist in the outcome she is requesting much like any other dispute between a customer(tenant) and vendor (landlord).Please contact me directly with a resolution or with any questions prior to closing the file.Sincerely,MO H[redacted]###-###-####[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Unfortunately,I was unable to reach Mo because when I called and asked to speak to the director I was informed they did not know who that was. I appreciate your attention to this matter. 
Regards,
[redacted]