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Flat Rate Long Distance, Inc.

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Reviews Flat Rate Long Distance, Inc.

Flat Rate Long Distance, Inc. Reviews (12)

As previously mentioned, the customer was offered compensationPlease see attached correspondenceUpon receipt of the customer's current mailing address (as requested, see page 2), we are happy to issue a check

First and foremost we apologize for any and all inconveniences you experienced with your moveWe pride ourselves in being able to provide The Perfect Move for our customers and strive for customer satisfaction.I have reviewed your specific complaint with our claims department and see that we were
unable to process your claim because you ended communicationPlease contact our claims department so they may settle your claim fairly and per the terms of your contract.You may reach our claims department at ###-###-#### or *** if you have any questions or concerns.Sincerely,Legal and Compliance

Complaint: ***
I am rejecting this response because: They provided communication channels and were non-responsive despite my phone calls and emails.
Regards,
*** ***

Complaint: ***
I am rejecting this response because this is a standard response that they sent me beforeThey obviously couldn't care lessThey have ignored all points made in earlier correspondenceThis company needs to take responsibility for such a large item that has 'gone missing'It is clear that the item was stolenThis company needs to realize that a $compensation for a $replacement cost is completely unacceptable and irresponsible on their partI am taking action because of all the innocent 'clients' who may follow me who may fall prey to this unethical companyI will pursue legal action if you are unable to resolve this with themAnd by the way, this case is "not closed" until I say it is!!! They do not get to decide when this case is closedThese people are highly unethical
Regards,
*** ***

We are truly sorry you are unhappy with how we closed your claim but we did so fairly and per the terms of your contract.Please have your legal counsel contact [email protected] if you wish to pursue legal action.Sincerely,Legal and Compliance

First and foremost we apologize for any and all inconveniences you experienced with your move. We pride ourselves in being able to provide The Perfect Move for our customers and strive for customer satisfaction. I have reviewed your specific complaint with our claims department and see that we...

closed your claim at the end of August both fairly and per the terms of your contract.  Our settlement included compensation to cover the missing item while we continue the search for it. We will not be adding more compensation. Please contact the claims department at ###-###-#### or [email protected] if you have any questions or concerns. Best regards, Legal and Compliance

First and foremost we apologize for any and all inconveniences you experienced with your move. We pride ourselves in being able to provide The Perfect Move for our customers and strive for customer satisfaction.
I have reviewed your specific complaint with our claims department and see that...

we were unable to process your claim because you ended communication. Please contact our claims department so they may settle your claim fairly and per the terms of your contract.You may reach our claims department at ###-###-#### or [redacted] if you have any questions or concerns.
Sincerely,
Legal and Compliance

Our claims department requires each customer claiming damages/missing items to fill out a claim form so we will be able to settle/investigate their claim fairly.We have advised Mr. [redacted] to call our claims department where he will be able to speak with an appropriate representative to complete his claim and he has failed to do so.Please contact the claims department at ###-###-#### or [redacted] if you have any questions or concerns.Best regards,Legal and Compliance

We are very sorry for the experience the customer had. They were offered courtesy compensation for any inconvenience. Additional compensation is not being awarded at this time.

Our claims department requires each customer claiming damages/missing items to fill out a claim form so we will be able to settle/investigate their claim fairly.
We have advised Mr. [redacted] to call our claims department where he will be able to speak with an appropriate representative to complete his claim and he has failed to do so.
Please contact the claims department at ###-###-#### or [redacted] if you have any questions or concerns.
Best regards,Legal and Compliance

Complaint: [redacted]
I am rejecting this response because:
 
I have received no additional...

compensation. Please elaborate regarding how I would be compensated, as you suggest has already occurred. Your company has all my contact information, including email and phone. I look forward to hearing from you.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have received no additional compensation. Please...

elaborate regarding how I would be compensated, as you suggest has already occurred. Your company has all my contact information, including email and phone. I look forward to hearing from you.
Regards,
[redacted]

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Address: 99 Evergreen Ave, Newark, New Jersey, United States, 07114-1124

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