Flat Rate Movers

As background to initial complaint, I contacted Moshe A [redacted] about my move from NYC to San Francisco in May, as I still had his cell & work numbers from prior moves, and he confirmed he was still part of Flat Rate Movers, a national company, and did nationwide moves and had storage facilities all overI spoke with him about the services that Flatrate Moving and Storage listed on their website for nationwide moves, and he verified that these were services he still offered through Flatrate? I never did research on Moshe A [redacted] or his business prior to hiring him this May since I had used him for two moves in the past (in and DC to NY in 2010), and he had links to Flatrate’s website in his signature block then? I received similar types of documentation from him for each of my prior moves, which is why I didn't request more for this moveHe has always provided me with the same type of attachment that is attached to this email (see first attachment) of the cost of all of my furniture and boxes etcand of the entire move prior to picking up the items, and also has always guaranteed the delivery and pickup date at least within a range (see 4th attachment for prior estimates and confirmed in second attachment) and disclosed he had insurance and that everything was the same as past moves had beenWe had agreed that he would move me in by July 4th and in the absolute worst case scenario by July 8th (see email exchange in second attachment).? The third attachment is of pages of the list of furniture he provided on carbon copy paper on the day of the moveI have the others scanned but have reached the limitation for attachments

Initial Business Response / [redacted] (1000, 5, 2016/03/06) */ Date: March 6, Good evening Revdex.com, Thank you for your concern Please allow this correspondence to serve as a response to [redacted] Rewarding Exceptional Service since Since 1996, Service Scouts the nation's premiere mystery shopping and service improvement consulting companyWe partner with our clients to develop service and operations solutions incorporating best practices, measuring expectations, realigning service drivers, motivating management and employees to create an energy your patrons will feel, appreciate, and value We have built a very as successful business on performance excellence through referrals [redacted] is an Independent Contractor and agreed to our contract on 3/22/at 7:12pm He has completed assignments over years for usHe used to be excellent, however most recently the quality of [redacted] work slipped considerably to am unacceptable level that effects the quality of our brand and work promise to our clientsWe rated him fairly in each of his Assignments and properly and informed him each time through our ratings system what he need to do to comply according to the contract and work productA few of his last assignments were not performed to requirements and most recently the $assignment in question didn't meet the minimum requirements our clients expected [redacted] lacked integrity and his communication was unprofessional and contentious [redacted] breached our contractWe denied payment appropriately according to the contract and requirements for the work product In addition, [redacted] has been harassing me and my staff with daily emails and as many as phone messages per hour Correspondence From: [redacted] mailto: [redacted] Sent: Friday, January 22, 3:PM To: ' [redacted] ' Cc: [redacted] Subject: RE: Scheduling for January & February at the Movies in Your Area! ***, Your payments have been deniedYou did not complete the shop to the minimum requirements set forth in the shop notes and shop requirementsThis was outlined to you when your shop was edited on January From: [redacted] Date: Tuesday, March 1, at 9:PM To: [redacted] Cc: [redacted] Subject: RE: BSA Relation meeting ***, You copied me on an email that has nothing to do with me or Service ScoutsI have requested three times that you do not contact me againIn doing so you are violating federal regulationsIf you contact me again, I will turn the matter over to legal counsel This is a final request that you cease and desist [redacted] Quality Assurance Coordinator On Mar 1, 11:PM, [redacted] wrote: [redacted] I will remove you when I get paid as [redacted] promised meUntil then you can expect an email a day until I get paid [redacted] Date: Tue, Mar 22:42:- Subject: Re: BSA Relation meeting From: [redacted] To: [redacted] Please remove me from your address bood Your Guide to World Class Customer Care! From: [redacted] mailto: [redacted] Sent: Friday, January 22, 3:PM To: ' [redacted] ' Cc: [redacted] ***, Your payments have been deniedYou did not complete the shop to the minimum requirements set forth in the shop notes and shop requirementsThis was outlined to you when your shop was edited on January Your response (see below highlighted in blue) was not acceptableThe instructions state: CONCESSIONS: Two separate transactions at two different registers [redacted] At first register: Order ONE SMALL POPCORN OR DRINKPause and wait to see if they suggest large item and then, additional items [redacted] At second register: Order ONE item (size does not matter) and see if they suggest a second item [redacted] NOTE: DO NOT ORDER ICE CREAM/GELATO as they do not "up sell" this itemNowhere in the narratives do you show where you requested a SMALL itemHere are your narratives: Narrative #1: I walked up and there was only one employee at the registersI walked up to her and she said, "Hi, what can I get for you?" I said that I wanted to refill the three mugs I have with meShe said, "Do you want any popcorn or candy with your drinks?" I said, "No." I handed her a couponShe rang up the total and said, "That will be $please." I handed her my debit card and she said, "Do you have a Rewards card with us?" I said, "Yes," and handed it to herShe asked me what show I was seeingWhen I told her it was Star Wars, she said that she had seen it and had really liked itShe ran both cards and handed them back to meShe then handed me the receipt and said, "Thanks, have a nice day." By asking to have the three mugs refilled, you did not provide the opportunity for the employee to upsell you to a largeThis is a client requestNarrative #2: I walked up and the employee said, "I can help you over here." I walked to her register and she said," Hi, what can I get for you?" I told her that I wanted a regular popcorn and that I had a coupon for itI handed her the coupon and she said, "ThanksOkay, well there is no charge for this." She then asked if I wanted butter on the popcornI said, "Yes." She filled the popcorn and handed it to meI said, "Thanks," and she said, "Have a nice day." Secondly, the shop was due within twelve (12) hours after completing the shopYour movie was at 5:10pmThe movie is minutes longThus making your shop due no later than 7:am the following morningYou submitted the report at 11:am the following morningLastly, please review the copy of your shopper agreement (also below highlighted in green.) Per a note from ***, by contacting him publicly via social media, you are in violation of the confidentiality clausePlease refrain from doing so going forwardService Scouts, Inchas no further obligations under the Agreements and we consider our Agreements, and all obligations of Service Scouts, Inc., terminatedWe wish you the best in your future endeavorsYour Guide to World Class Customer Care! [redacted] Quality Assurance Coordinator In addition, his is harassing my staff and me us through phone calls, emails daily and posting lies on forums and social media about our companySee emails below: From: [redacted] Date: Tuesday, March 1, at 9:PM To: [redacted] Cc: [redacted] Subject: RE: BSA Relation meeting You copied me on an email that has nothing to do with me or Service ScoutsI have requested three times that you do not contact me againIn doing so you are violating federal regulationsIf you contact me again, I will turn the matter over to legal counsel This is a final request that you cease and desist [redacted] Quality Assurance Coordinator From: [redacted] Date: Friday, January 29, at 2:PM To: Cc: " [redacted] " Subject: [redacted] Post Dear ***, Please allow this letter to serve notice that it appears you have breached your agreement with Service Scouts as this posting below is invalid and is slanderI have forwarded your post to legal counsel Our document correspondence is evidence that is posting is a breach and is slander Cease and desist Thank You, Your Guide to World Class Customer Care! [redacted] President and Founder ServiceScouts.com Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/03/07) */ In response to the business response: My latest shop for Service Scout was edited by the owner and given a rating of out of Overall my scores were in the high 9's out of Service Scouts lacked integrity and his communication was unprofessional and contentious At no time was the contract breachedAll emails to try to resolve this issue have not been responded toI have never called [redacted] times in an hour The shop was in question and I provided responses to each issue that Service Scouts had with the reportEach time, Service Scouts would change what was wrong to try to find something else that was "not right"The issue that the shop was late is consistent with the shopper agreement which I signed which states that I have hours to input the shopThis shop was input well within the time frame The unprofessional response defaming me and my professional work is unacceptableI was not only a mystery shopper for Service Scouts but was also an employee editing shops for them when this occurred Final Business Response / [redacted] (4000, 24, 2016/03/26) */ Service Scouts has no further obligations under the Agreement and we consider our Agreement with [redacted] , and all obligations of Service Scouts thereunder terminated Final Consumer Response / [redacted] (4200, 26, 2016/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is NOT an acceptable proposal resolutionService Scouts, has not paid me for the successfully completed shopRemittance of $is the only acceptable resolution to this complaint Service Scouts has been paid for the job that I didThe agreement that I signed indicated that successfully completed shops would be paidThis was successful, in that the client accepted the shop and paid Service ScoutsThey refuse to pay me due some other factors that they will not admit to

As background to initial complaint, I contacted Moshe A*** about my move from NYC to San Francisco in May, as I still had his cell & work numbers from prior moves, and he confirmed he was still part of Flat Rate Movers, a national company, and did nationwide moves and had storage facilities all
overI spoke with him about the services that Flatrate Moving and Storage listed on their website for nationwide moves, and he verified that these were services he still offered through Flatrate? I never did research on Moshe A*** or his business prior to hiring him this May since I had used him for two moves in the past (in and DC to NY in 2010), and he had links to Flatrate’s website in his signature block then? I received similar types of documentation from him for each of my prior moves, which is why I didn't request more for this moveHe has always provided me with the same type of attachment that is attached to this email (see first attachment) of the cost of all of my furniture and boxes etcand of the entire move prior to picking up the items, and also has always guaranteed the delivery and pickup date at least within a range (see 4th attachment for prior estimates and confirmed in second attachment) and disclosed he had insurance and that everything was the same as past moves had beenWe had agreed that he would move me in by July 4th and in the absolute worst case scenario by July 8th (see email exchange in second attachment).? The third attachment is of pages of the list of furniture he provided on carbon copy paper on the day of the moveI have the others scanned but have reached the limitation for attachments

Initial Business Response /* (1000, 5, 2016/03/06) */
Date: March 6, 2016
Good evening Revdex.com,
Thank you for your concern.
Please allow this correspondence to serve as a response to [redacted]
Rewarding Exceptional Service since 1996.
Since 1996, Service Scouts the nation's premiere...

mystery shopping and service improvement consulting company. We partner with our clients to develop service and operations solutions incorporating best practices, measuring expectations, realigning service drivers, motivating management and employees to create an energy your patrons will feel, appreciate, and value.
We have built a very as successful business on performance excellence through referrals.

[redacted] is an Independent Contractor and agreed to our contract on 3/22/2005 at 7:12pm.
He has completed 197 assignments over 10 years for us. He used to be excellent, however most recently the quality of [redacted] work slipped considerably to am unacceptable level that effects the quality of our brand and work promise to our clients. We rated him fairly in each of his 197 Assignments and properly and informed him each time through our ratings system what he need to do to comply according to the contract and work product. A few of his last assignments were not performed to requirements and most recently the $45 assignment in question didn't meet the minimum requirements our clients expected. [redacted] lacked integrity and his communication was unprofessional and contentious. [redacted] breached our contract. We denied payment appropriately according to the contract and requirements for the work product.
In addition, [redacted] has been harassing me and my staff with daily emails and as many as 5 phone messages per hour
Correspondence Background:
From: [redacted] mailto:[redacted] Sent: Friday, January 22, 2016 3:57 PM To: '[redacted]' Cc: [redacted] Subject: RE: Scheduling for January & February at the Movies in Your Area! [redacted], Your payments have been denied. You did not complete the shop to the minimum requirements set forth in the shop notes and shop requirements. This was outlined to you when your shop was edited on January 11.
From: [redacted]
Date: Tuesday, March 1, 2016 at 9:10 PM
To: [redacted]
Cc: [redacted]
Subject: RE: BSA Relation meeting
[redacted],
You copied me on an email that has nothing to do with me or Service Scouts. I have requested three times that you do not contact me again. In doing so you are violating federal regulations. If you contact me again, I will turn the matter over to legal counsel.
This is a final request that you cease and desist.
[redacted]
Quality Assurance Coordinator
On Mar 1, 2016 11:11 PM, [redacted] wrote:
[redacted]
I will remove you when I get paid as [redacted] promised me. Until then you can expect an email a day until I get paid.
[redacted]
Date: Tue, 1 Mar 2016 22:42:05 -0500
Subject: Re: BSA Relation meeting
From: [redacted]
To: [redacted]
Please remove me from your address bood
Your Guide to World Class Customer Care!
From: [redacted] mailto:[redacted]
Sent: Friday, January 22, 2016 3:57 PM
To: '[redacted]' Cc: [redacted]
[redacted], Your payments have been denied. You did not complete the shop to the minimum requirements set forth in the shop notes and shop requirements. This was outlined to you when your shop was edited on January 11. Your response (see below highlighted in blue) was not acceptable. The instructions state: CONCESSIONS: Two separate transactions at two different registers. * At first register: Order ONE SMALL POPCORN OR DRINK. Pause and wait to see if they suggest large item and then, additional items. * At second register: Order ONE item (size does not matter) and see if they suggest a second item. * NOTE: DO NOT ORDER ICE CREAM/GELATO as they do not "up sell" this item. Nowhere in the narratives do you show where you requested a SMALL item. Here are your narratives: Narrative #1: I walked up and there was only one employee at the registers. I walked up to her and she said, "Hi, what can I get for you?" I said that I wanted to refill the three mugs I have with me. She said, "Do you want any popcorn or candy with your drinks?" I said, "No." I handed her a coupon. She rang up the total and said, "That will be $3.50 please." I handed her my debit card and she said, "Do you have a Rewards card with us?" I said, "Yes," and handed it to her. She asked me what show I was seeing. When I told her it was Star Wars, she said that she had seen it and had really liked it. She ran both cards and handed them back to me. She then handed me the receipt and said, "Thanks, have a nice day." By asking to have the three mugs refilled, you did not provide the opportunity for the employee to upsell you to a large. This is a client request. Narrative #2: I walked up and the employee said, "I can help you over here." I walked to her register and she said," Hi, what can I get for you?" I told her that I wanted a regular popcorn and that I had a coupon for it. I handed her the coupon and she said, "Thanks. Okay, well there is no charge for this." She then asked if I wanted butter on the popcorn. I said, "Yes." She filled the popcorn and handed it to me. I said, "Thanks," and she said, "Have a nice day." Secondly, the shop was due within twelve (12) hours after completing the shop. Your movie was at 5:10pm. The movie is 136 minutes long. Thus making your shop due no later than 7:40 am the following morning. You submitted the report at 11:10 am the following morning. Lastly, please review the copy of your shopper agreement (also below highlighted in green.) Per a note from [redacted], by contacting him publicly via social media, you are in violation of the confidentiality clause. Please refrain from doing so going forward. Service Scouts, Inc. has no further obligations under the Agreements and we consider our Agreements, and all obligations of Service Scouts, Inc., terminated. We wish you the best in your future endeavors. Your Guide to World Class Customer Care! [redacted] Quality Assurance Coordinator
In addition, his is harassing my staff and me us through phone calls, emails daily and posting lies on forums and social media about our company. See emails below:
From: [redacted]
Date: Tuesday, March 1, 2016 at 9:10 PM
To: [redacted]
Cc: [redacted]
Subject: RE: BSA Relation meeting
You copied me on an email that has nothing to do with me or Service Scouts. I have requested three times that you do not contact me again. In doing so you are violating federal regulations. If you contact me again, I will turn the matter over to legal counsel.
This is a final request that you cease and desist.
[redacted]
Quality Assurance Coordinator
From: [redacted]
Date: Friday, January 29, 2016 at 2:35 PM
To:
Cc: "[redacted]"
Subject: [redacted] Post
Dear [redacted],
Please allow this letter to serve notice that it appears you have breached your agreement with Service Scouts as this posting below is invalid and is slander. I have forwarded your post to legal counsel.
Our document correspondence is evidence that is posting is a breach and is slander.
Cease and desist.
Thank You,
Your Guide to World Class Customer Care!
[redacted]
President and Founder
ServiceScouts.com
Initial Consumer Rebuttal /* (3000, 9, 2016/03/07) */
In response to the business response: My latest shop for Service Scout was edited by the owner and given a rating of 9.8 out of 10. Overall my scores were in the high 9's out of 10.
Service Scouts lacked integrity and his communication was unprofessional and contentious.
At no time was the contract breached. All emails to try to resolve this issue have not been responded to. I have never called [redacted] 5 times in an hour.
The shop was in question and I provided responses to each issue that Service Scouts had with the report. Each time, Service Scouts would change what was wrong to try to find something else that was "not right". The issue that the shop was late is consistent with the shopper agreement which I signed which states that I have 24 hours to input the shop. This shop was input well within the time frame.
The unprofessional response defaming me and my professional work is unacceptable. I was not only a mystery shopper for Service Scouts but was also an employee editing shops for them when this occurred.
Final Business Response /* (4000, 24, 2016/03/26) */
Service Scouts has no further obligations under the Agreement and we consider our Agreement with [redacted], and all obligations of Service Scouts thereunder terminated.
Final Consumer Response /* (4200, 26, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is NOT an acceptable proposal resolution. Service Scouts, has not paid me for the successfully completed shop. Remittance of $45 is the only acceptable resolution to this complaint.
Service Scouts has been paid for the job that I did. The agreement that I signed indicated that successfully completed shops would be paid. This was successful, in that the client accepted the shop and paid Service Scouts. They refuse to pay me due some other factors that they will not admit to.

As background to initial complaint, I contacted Moshe A[redacted] about my move from NYC to San Francisco in May, as I still had his cell & work numbers from prior moves, and he confirmed he was still part of Flat Rate Movers, a national company, and did nationwide moves and had storage facilities all...

over. I spoke with him about the services that Flatrate Moving and Storage listed on their website for nationwide moves, and he verified that these were services he still offered through Flatrate.  I never did research on Moshe A[redacted] or his business prior to hiring him this May since I had used him for two moves in the past (NY-DC in 2008 and DC to NY in 2010), and he had links to Flatrate’s website in his signature block then.  I received similar types of documentation from him for each of my prior moves, which is why I didn't request more for this move. He has always provided me with the same type of attachment that is attached to this email (see first attachment) of the cost of all of my furniture and boxes etc. and of the entire move prior to picking up the items, and also has always guaranteed the delivery and pickup date at least within a range (see 4th attachment for prior estimates and confirmed in second attachment) and disclosed he had insurance and that everything was the same as past moves had been. We had agreed that he would move me in by July 4th and in the absolute worst case scenario by July 8th (see email exchange in second attachment). The third attachment is 1 of 3 pages of the list of furniture he provided on carbon copy paper on the day of the move. I have the others scanned but have reached the limitation for attachments.

I am extremely shocked by this complaint.  First off we were NOT hired to pack these customers.  In fact, they hired a couple of "helpers" to assist with the packing of their household belongings(see email from Mrs. [redacted] dated December 15th at 10:00 a.m.)  These helpers...

were unable to communicate inEnglish and may have been undocumented workers. Unfortunately, we cannot be responsible for items that were NOT packed by our professional crews.  As for items missing; First off the [redacted] were informed on more than one occasion that we do NOT transport firearms, so I am a bit shocked to see that obviously tried to hide them from us.  Secondly, we did not pack or open ANY boxes, so it would be highly unlikely that any of my crew could have taken anything.  Furthermore, once it was loaded, the trucks remained locked until they reached a checkpointin northern California.  From there itwas a straight shot to get it unloaded.  These customers originally contracted with us at the end of the summer, they then proceeded to change their moving date four or five times.  We did our best to accommodate them, even though they wanted it delivered the week of Christmas.  We told them that it would take approximately 5 days, which is exactly what it took, so their claim of us being "late" is untrue.  Logistically it is often impossible to tell if a mountain pass might or might not be difficult or impassable a week in advance.  My guys reached a pass (which was open) and made a judgment call to turn around and go another way.  This only cost me time and money, however we did not charge the customers any extra, so what's the point exactly?  I am also unsure where the "vulgar car salesman tactics" were employed on Mrs. Evans.  I told them the price and they accepted.. As a matter of fact, I did not even charge them extra for items they added which they were unable to sell before their move.    Mrs. [redacted] kept saying that "You're our man for this move", which is an odd thing to say to  a "vulgar" person.  Mrs. [redacted] said that my whole crew were "... all super friendly, courteous and polite." and tipped them all (see email dated Jan.11 at 8:11 pm).  Mrs. [redacted] went on to say that we were "The best movers ever.  I am going to write you a great review. Thank you" (See email dated Jan.11 at 11:25 p.m.)  As for the claim of being unlicensed and uninsured to work outside of San Antonio, that is preposterous.  I provided all of my credentials and insurance limits which they researched and were satisfied with.  Mrs. [redacted] is very thorough. They did keep asking me about additional coverage (red flag).  I suggested they contact their insurance company.  I welcome an investigation.  I would be happy to provide my employees information and I would like to see the [redacted] do the same with their "helpers". Due to the fact that I have yet to be contacted by anyone from any Police Department (6.5 weeks later), I believe that these customers may be trying to falsify a claim with their insurance company.  Personally, If I am robbed I would call the police before the Revdex.com.  We have never had any items stolen or any claims like this made in over 12 years.  I am sorry that items were stolen, and I can understand their frustration, but I feel like blame should only be placed where it is warranted.  The easiest opportunity for theft comes while items  are being boxed up, which unfortunately the [redacted] hired someone else to do.

Review: This company is great at returning calls and sending emails right up until the point that they secure your money. Proactive phone calls cease and every interaction I had after I paid was from my own initiative. The original booking agent mislead me by saying that my move would be delivered most likely in the beginning of the delivery window of (Sept [redacted]) and it was of course ended up being the last day. That was disappointing although acceptable. To my dismay on the delivery day, no movers, no calls until I called them. I was told that they were running late and only after calling them back did I learn that "their moving truck had broken down". Although they knew this at the time of my first call, they continued with the delay story, I imagine hoping that the truck could be repaired. To that end, they finally told me that the move would have to happen the next day. Never mind the fact that the elevators in my building have to be reserved in advance and with a fee. of course the next day the elevator was already reserved so I had to pay extra money to reserve the elevator again and pay another tenant out of my pocket to allow move to have their reserved time on the elevator. I also had other deliveries that had to rescheduled and I missed yet another day of work. I am a consultant and I travel for business so I was virtually off work for the entire delivery winder + one extra day. They have offered me $100 for the one day delay. I find that insulting.Desired Settlement: I would like a sincere apology for the egregious way that they have treated me with their non-responsiveness and I would like a refund commensurate to the level of disservice that I received including my additional funds that had to be spent to facilitate their delay, loss of work and my time pursuing this matter.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Flat Rate Movers has been resolved somewhat. I did receive an apology but the refund was less than I expected.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: We paid Flatrate Movers to store household furniture and items as part of 2 moves within Manhattan, NY in 2011 and 2013. In December 2013, corporate movers hired by [**redact**] moved us from NYC to TN. Over 65 items stored with Flatrate (lamps, wedding dress, etc) valued upwards of $5000.00 were not accounted for and never returned to us. We have copies of inventory lists from the corporate movers and Flatrate (storage inventories from 2011, 2013), and it is clear that what went into Flatrate storage never transferred to the corporate movers. In other words, what went into Flatrate storage never came out. We have cross=referenced the inventory list with the corporate movers and they support this claim. After repeated attempts at contacting Flatrate via phone, email to ask them to recheck their vaults and account for the missing items and after several attempts at filing a claim via their website which did not work, we are filing a Revdex.com claim. All emails of import or calls were never returned. We expect repayment for the items never returned considering what we lost (we have an itemized list) and the amount of money we paid for two years of storage.Desired Settlement: We expect Flatrate to reimburse us at cost for what was lost, misplaced or ?. Many items were wedding gifts and others are irreplaceable, i.e. wedding dress and veil. We were loyal customers who hired them 2 for 2 moves and paid them a monthly fee for 2 years with the strict understanding that all our items were be returned. That is not the case. The lack of response or assistance is unacceptable. , unprofessional and warrant a consequence.

Review: This company billed me and was not authorized to do so and also wants to charge me more for a move that was originally agreed upon,Desired Settlement: I want them to take off the $84.60 on my credit card and deliver my merchandise for the agreed upon amount of $140.00.

Review: I hired this company to move my possessions from nyc to richmond, va. I purchased additional insurance to cover full replacement of any damages. My bed, purchased for $6200, was damaged. I have provided pictures of the damage and original receipt. I have been offered $200 by Flat Rate. I am requesting $6200 full replacement value. Further, I have contacted the manufacturer of my bed, to verify the damage has caused permanent damage to the bed. There is no doubt the damage was caused by the moving company. But they have failed to pay funds to honor our existing contractDesired Settlement: payment of $6200 to cover full replacement value

Consumer

Response:

At this time, I have not been contacted by Flat Rate Movers regarding complaint ID [redacted].Sincerely,[redacted]

Review: I was charged for 10 extra boxes and was promised a refund of ~$40. This refund has still not arrived after over two weeks of waitingDesired Settlement: Refund $40 on my credit card

Review: HIRE this FLATRATE OR ELITE CO.(was told they use two names)???anyway .My move was from NYC to [redacted] PA. The foreman and a worker came that day at around 9a .I Advise the foreman not to park next to the [redacted] bikes across the steert.

he told me don"t worry he would not.One hour into the move [redacted] (the foreman)came funning into my home yelling call 911 my BUDDY is getting his but kicked by the ** I called 911 they came the worker went to the ER and

foreman went home.I feeel bad for the worker. Anyway 2 hours later FLATRATE/ELITE? SENT truck # 2..was told by the workers they were tierd this was the secord job of the day ..My washer was droped down the stiers.gray [redacted] cost me 1.400 was given a estimate 681.00 for repair also ACT UP POSTER IS MISSING?? [redacted] wine glass damaged 200.00 art work damaged repaired 90.00..cosum wood bed cost 2,000 repaire around 500.00...one truck worker took it apart to move,and another from truck # 2 put it together...after many phone calls e-mail ..latters pic. this was the move from [redacted]..I was given a run around I lost alot of money from this move.Desired Settlement: Do the right thing here.

Consumer

Response:

At this time, I have been contacted directly by Flat Rate Movers regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Hi still waiting for them to do the right thing. Thanks [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,