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Fleck Controls Inc

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Review: Purchased a Pentair Omnifilter softener from Farm and Fleet on July 12, 2014 and installed it on July 19th. The next day when I went down to the basement, I noticed water on the basement floor around the water softener from water overflowing. After inspecting the water softener I was told that a drain connection was the problem. In addition, the water never was softened. We took a sample of the water Farm and Fleet after the installation of the Onmifilter. It showed that the water was not being softened. The drain connection was fixed and stopped the leaking on the floor. When we advised Pentair that the water was still not being softened they said that the sensor was the problem and would send a new one for us to install. That installing it was an easy process. Once we received the part, we contacted Pentair for instruction on installation. After an hour on the phone we still received an error message. When we spoke to the supervisor we were told that he would send us another part, but that it may be even more difficult to install than the sensor. In addition, Pentair had to policy to assist us in the installation of the parts or return of the defective unit. In essence we were stuck with the unit. We purchased the unit from Farm and Fleet, picked the unit up ourselves, had a plumber install it and have now tried to work with Pentair to rectify their defective unit. After six calls, attempts by me to install electronics on a new unit and hours on the phone with tech and customer service, we still don't have a working water softenerDesired Settlement: Would like a refund of the purchase price of the unit as well as the cost of installation.

Business

Response:

We are in receipt of your letter dated August 23, 2014 and the customer complaint filed on August 4, 2014.

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Description: Water Treatment Equipment,Service & Supplies, Water Supply and Irrigation Systems (NAICS: 221310)

Address: 20580 Enterprise Ave, Brookfield, Wisconsin, United States, 53045

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