Fleet Guard Truck Repair, Inc.

Initial Business Response /* (1000, 5, 2016/04/06) */
I will address the incomplete work first as we know of no such issue That has not been brought up in any verbal communication to Complete Electrical
Clean up: Technician was going to bring his shop vac in and client stated he is OCD and
would prefer to do it himself
Holes? In order to wire a new switch it is common practice to "mark" where the wire needs to go down the wall The pin hole was plugged
The work we performed was quoted at $ The breaker going bad was not due to any of the work performed Breakers go bad no matter the age of the house/breakerWhen the breaker was turned off so that our technician would not be electrocuted and then turned back on the connection failed to connectWe do take exception to being accused of billing for a part we did not supply I think our reputation locally can speak for that and it is not necessary to make accusations of fraud Breakers are part of truck stock That was charged as extra over and above quote We spoke with this gentleman and agreed to write off the extras we performed and he could pay the $quoted price That did not suit him although we had driven to his house and quoted per his instructions
*** then asked him what he "wanted" to pay and he could pay that He did not offer up the prices he states on this complaint
We are willing to do anything to make this customer happy but are at a loss as what more we can offer He stated he still wanted to contact the Revdex.com which we understand
We apologize for the confusion regarding the story issue but *** quoted houses in that all new shells and was asking in order to get clear in his mind who was calling
We are willing to work with him on the unpaid balance however he was quoted $for the original work requested and accepted that quote
Initial Consumer Rebuttal /* (3000, 7, 2016/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The technician that came out to do the work did not plug the holes in the ceiling when he was doneI have about of them all together, so the work to me is still incomplete
I ***'t think the breakers were ever off because the technician kept on getting zapped when he was trying to troublshoot his work by moving different wires aroundThere was power going to everything and it was 110V because I saw his meter, so I ***'t see how the breaker was bad
The technician also asked to use my vacuum to clean up and didn't say he had anything to clean upHe had already made me an hour leave for leaving out of town and that is why I told him that I would clean up
I can take pictures of the holes in my ceiling still to prove that they were not pluggedAlso, I have a security system on my house that tracks all movement in and out doors and video
I believe that a fair settlement would be to pay for all the parts he used, less the breaker, and the hours he actually worked, less his troubleshooting timeI will plug the holes myself because I do not want the company back out here, but like I said I can provide pictures for proof and any security tracking
When I spoke to *** on the phone, he was not very pleasant and was not willing to understand where I was coming from on things, and he said, "I didn't know this was a negotiation." Not very professional
I feel the price should be
Final Business Response /* (4000, 9, 2016/04/12) */
is fine Thank you
Final Consumer Response /* (2000, 11, 2016/04/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response