I received the letter you sent regarding complaint ID [redacted] The owner of the vehicle received information on how to resolve the issue by using our warranty programThe issue was also turned over to our insurance company to assure an adequate resolutionThe insurance company has restricted our employees from making any further decisions concerning the issueBetween the warranty program and the insurance company an adequate resolution will be obtainedPlease do not hesitate to contact me if there is anything else we can do to assist you [redacted] Fleet Maintenance of Texas Operations Manager [redacted] ***
Complaint:
I am rejecting this response because:not realizing that I needed to deal with Fleet's insurance company in this matter, I have just now begun my negotiations with themMore time is needed to complete this so I must reject the response at least temporarily.
Regards,
*** ***
Hello [redacted], I received your email that showed [redacted] had rejected my letter that stated the resolution process.As of 12/12/2014 I understand that [redacted] has had his vehicle issue resolved by using the warranty process that wasstated in my previous response. I also understand that our insurance company is going to re-contact [redacted] and finalize the resolution with [redacted]. As I stated in my previous response, by working with the warranty program and the insurancecompany an adequate resolution could be obtained.Respectively submitted, [redacted]Operations Manager
I received the letter you sent regarding complaint ID [redacted]. The owner of the vehicle received information on how to resolve the issue by using our warranty program. The issue was also turned over to our insurance company to assure an adequate resolution. The insurance company has restricted our...
employees from making any further decisions concerning the issue. Between the warranty program and the insurance company an adequate resolution will be obtained. Please do not hesitate to contact me if there is anything else we can do to assist you. [redacted] Fleet Maintenance of Texas Operations Manager [redacted]
I received the letter you sent regarding complaint ID [redacted] The owner of the vehicle received information on how to resolve the issue by using our warranty programThe issue was also turned over to our insurance company to assure an adequate resolutionThe insurance company has restricted our employees from making any further decisions concerning the issueBetween the warranty program and the insurance company an adequate resolution will be obtainedPlease do not hesitate to contact me if there is anything else we can do to assist you [redacted] Fleet Maintenance of Texas Operations Manager [redacted] ***
Complaint:
I am rejecting this response because:not realizing that I needed to deal with Fleet's insurance company in this matter, I have just now begun my negotiations with themMore time is needed to complete this so I must reject the response at least temporarily.
Regards,
*** ***
Hello [redacted], I received your email that showed [redacted] had rejected my letter that stated the resolution process.As of 12/12/2014 I understand that [redacted] has had his vehicle issue resolved by using the warranty process that wasstated in my previous response. I also understand that our insurance company is going to re-contact [redacted] and finalize the resolution with [redacted]. As I stated in my previous response, by working with the warranty program and the insurancecompany an adequate resolution could be obtained.Respectively submitted, [redacted]Operations Manager
I received the letter you sent regarding complaint ID [redacted]. The owner of the vehicle received information on how to resolve the issue by using our warranty program. The issue was also turned over to our insurance company to assure an adequate resolution. The insurance company has restricted our...
employees from making any further decisions concerning the issue. Between the warranty program and the insurance company an adequate resolution will be obtained. Please do not hesitate to contact me if there is anything else we can do to assist you. [redacted] Fleet Maintenance of Texas Operations Manager [redacted]