Fleet Pest Control

Sent: Tuesday, December 08, 2:PM Subject: Revdex.com Complaint ID# [redacted] Revdex.com Complaint ID# [redacted] Response We apologize that we did not meet your expectations during your relocation with us, our records indicate that claim forms were mailed to you on 8/14/15, we never received the forms back to our officeIn an effort to resolve this I would like to offer a $1,settlement Thanks and best regards, Ashley H [redacted] Director of Customer Care [redacted] All My Sons Moving & Storage | [redacted]

I believe this response of "rejection" is incorrect, the customer has stated she will be working with Deb [redacted] on her claim, I believe this complaint should be closed

I understand the customer wants full replacement however they did not purchase additional insurance from a 3rd part or elect full value protectionThere is only so much we can do as a companyI would like us to look into getting the legs repaired on the chair? Does the customer know of a restoration firm they would be comfortable with? if not we will use a vendor of our choosing

Ms [redacted] , Please complete and return the attached release so that we can refund the $and close the matterRob

Thank you very much for this valuable information, we are sorry there was a miscommunication during your relocaiton with us, we can offer a 20% discount in order to reslove this situation, thank you

Good afternoon, I want to make sure we are clear, the resolution you are seeking is a refund of $139.00, is this correct?

Ms***, Attached you will find the terms and conditions that were emailed over yesterday and the original email quote you received on 8/20/15. Prior to the move date we called to confirm addresses and go over the charges for the relocation.The 2nd attachment is the original quote
with men at $per hour start to finish with (1) additional hour for travel time to and from the job. As you said in your comments, a man crew was agreed on at an hourly rate of $plus the (1) additional hour that is attached with all jobs.I have spoken to Kenya and she has told me that she agreed to waive the fuel surcharge. Sorry that did not get relayed to the logistics department.I will credit back the fuel surcharge amount of $on the credit card that you paid with ending in 3722. Rob ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Are you serious? The chair? It's not only about the chair! You want me to spend more time to bring it and get repaired and I bet you will not reimburse me! You're a fraud It's not just the chair, it's the piano, missing mirror, poor customer service, fuel charge, misleading, broken sprinkler heads, real estate sign down and your crew leader forcing me to sign hours before completion of the job My friend and my family are both witness's Stop harassing me or reimburse me $1,total for everything above I'm taking this to a small claims court because I don't want anyone else to be mislead by your company It explains why your client rating is only star

Sent: Thursday, September 17, 1:PM Subject: FW: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** I would like to respond to compliant #*** This move was set up and billed under the name *** *** at phone #***. As with all
moves we quote an hourly rate from start to finish plus a one time trip charge equal to the hourly rateOnce the job is scheduled, 24-hours prior to the move date we reach back out to confirm dates, addresses and give another explanation of chargesOn move day prior to the move beginning we have the customer review and sign or initial all terms and conditions. I have attached the bill of lading and the terms and conditions with all rates and how charges are totaled I am not sure how *** *** is affiliated with this relocation, but we feel we have done nothing more than fulfill the contractI am not sure of where the disputed amount of $comes from, even if this move took the labor minimum of (2) hours the price would have been $425.70. The actual time it took to load and go to (2) different addresses after that was labor hours As a measure of good faith we would like to offer a $refund in order to resolve this compliant Rob ***

The refund is on the batch today for ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.I am in contact with Debora *** at All my Sons
Regards, *** ***

On the claims forms you signed and notarized, the only thing you reported was a damaged chairI did not say you have to get it repaired, I said we will get it repaired, Our contact has arbritration and mediaton clause, the first step is to contact *** for mediation

Please call Deb *** at 866-941-1849, she is the Claims Specialist Supervisor for Houston claimsThank you

we are emailing you a settlement paper and once you sign we can issue the refund, please accept my apology for any miscommunication

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
From: [redacted] [[redacted].[redacted]@gmail.com] Sent: Tuesday, September 15, 2015 1:18 PM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]   Please inform Rob that i'll accept the 54.15

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
From: [redacted].[redacted]@gmail.com] Sent: Thursday, September 24, 2015 11:58 AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]   I've spoken with him. Everything has been taken care of.   Thank you.

I am sorry for the experience with your relocation.The overall move was 9 hours and we billed you for 7.5 hours.A $216.00 discount has already been applied and I am willing to credit the additional $134.00 back. Rob [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would...

not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
The company agreed to refund to me $139.00.  They said they would credit that to my credit card.  The problem is they have not sent me by email a copy of the bill showing charges or that the refund occurred.I need that copy and confirmation the refund was credited to my credit card.  [redacted]

Sent: Tuesday, December 08, 2015 2:28 PM Subject: Revdex.com Complaint ID# [redacted] Revdex.com Complaint ID# [redacted] Response We apologize that we did not meet your expectations during your relocation with us, our records indicate that claim forms were mailed to you on 8/14/15, we...

never received the forms back to our office. In an effort to resolve this I would like to offer a  $1,000.00 settlement.   Thanks and best regards, Ashley H[redacted] Director of Customer Care [redacted] All My Sons Moving & Storage | [redacted]

Thank you very much for this valuable information, we are sorry there was a miscommunication during your relocaiton with us, we can offer a 20% discount in order to reslove this situation, thank you.