Fleet Refrigeration & Air Conditioning

Thank you for bringing your refund questions to my attentionI apologize that you found our agent’s email responses far from satisfactoryEnclosed is a summary of billed charges and payments for your records and review.On January 29, 2014, WSSC directed the account’s December 20, to January 28, final bill to you at your new address for paymentThe final bill charges, including a $past due balance, were $I verified that your name appeared on the February 5, credit card payment for $That payment paid your final bill charges in full.Thereafter, WSSC removed your name from the accountWSSC however began estimating the billed charges and sending the bills to the property ownerWSSC estimated the account through July 12, and estimated highUpon receipt of a July 12, 2014, actual water meter reading, WSSC canceled $in estimated charges and re-billed the account based on actual consumptionWSSC applied the owner's May 6, payment (for one of the estimated bills), and that payment created a $credit balance (due to the “over estimates).Thereafter, WSSC continued estimating the billed charges through the January 26, final billThe final bill was for $61,92, which reduced the now previous owner's credit balance to $And now the new owner has been receiving the benefit of someone else’s credit balance until we remove it from the accountOnly one payment has posted to the account since you paid the final bill and that payment created the credit balance you are referring toThe credit was created by the $online bank payment that did not have your name on it; therefore, a refund to you is not warranted.I hope this explanation is helpful and that your next experience with WSSC will be more favorableIf you still have questions, please feel free to contact me weekdays at ###-###-####.Sincerely,Stefanie P [redacted] CorrespondentCustomer Relations Group