FleetMatics USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sales manager with Fleetmatics made contact with us back on 6-7- Account has been closed matter was resolved Sincerely, Angela [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/04/08) */ The invoices are outstanding, however we are available to discuss this matter at your convenience Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/04/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The outstanding invoices are occurring after the contract was voided therefore we are not head accountable for thoseThis is the type of business FleetMatics is runningThere are still tracking and running our truck as if we are under contract which we are not and still charging us and harassing us for payment that we are not liable to payTherefore this matter is not resolved Final Business Response / [redacted] (4000, 14, 2015/04/21) */ Our records do not indicate that the customer's contract was voidedWe are happy to discuss with the customer, and would be happy to review notification of the contract being voided if the customer provides documentation Final Consumer Response / [redacted] (2000, 16, 2015/04/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) We just want to make to public aware

Initial Business Response / [redacted] (1000, 20, 2014/11/24) */ Fleetmatics issued a $credit and placed it on the customer's account offsetting the $invoice The problem is stemming from the customer not installing their units within days per the terms and conditions of the contractOur scheduling team reached out to the customer times to have their units installed within days

Initial Business Response / [redacted] (1000, 6, 2015/02/17) */ We appreciate the opportunity to show you our solutions, however the terms of agreement state, "You agree that if you elect not to continue your Subscription during such initial 30-day period, you will pay the Fees for the applicable number of Users for that initial 30-day period." We are happy to discuss this further if you would like

I have been with fleematics for years, at first they were good! now there customer support and product is very bad Reveal and works are not worth having So to make a very long story short I am moving my company to another GPS TRACKING COMPANY

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ We have been working with the customer towards a resolution and have been in communication with them Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only resolution would be to sever the contract with no further monetary obligationThat is the only resolution we would consider at this time Final Business Response / [redacted] (4000, 9, 2015/07/14) */ We are in communications with the customer regarding a resolution and are happy to continue discussing the matter

Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ We are currently in communications with the customer, and are open to resolving their request Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) FleetMatics has made no attempt to contact us in any way other than continuing to bill us for services and equipment not provided Final Business Response / [redacted] (4000, 9, 2015/09/11) */ We have reached out to the customer to help them understand the terms of their agreement

Phoned Fleetmatics to speek to account rep about signing up for more GPS devices and inquiring about lowering out costs he stated he may lower it $or $dollars a month but that was the best he could I told him we have quotes for other companies, one coming in at half the cost I am currently paying He said if we had a fleet of he could go down to $a mo per vehicle signed not a happy customer

Initial Business Response / [redacted] (1000, 2, 2014/07/29) */ We have spoken with the customer and have reached a resolution.Initial Consumer Rebuttal / [redacted] (3000, 3, 2014/07/31) */ 7/31/2014(A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.)Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #XXXXXXXXI understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]

UYER BEWARE!!! They renewed my multiyear contract without telling me It's in the fine print but I believe they intentionally conceal this information When I spoke with them before the end of my second contract and told the representative I wouldn't not be renewing (mostly because of the confusing and limited software they run) he shut off my last days of service Now they are wanting me to pay for the days they didn't provide service Very deceptive business practices in my opinion

Worst Company Ever DO NOT SIGN A CONTRACTHIDDEN CONTRACTS They offer some customers day trials and then don't offer others the same opportunity The sales force over promises and the "implementation team" doesn't deliver The training and what they call implementation is way off the mark The salesmen, Bob ***, said a team of programmers are at the ready to help you transfer information from [redacted] to their system.....not even close I had to wait a week to even talk to an implementation specialist....all the while the contract had already begun and I was being chargedI have been dealing with since 4/and haven't used the service Not onceNOT AT ALLThe communication between departments is non-existent I would talk to one person the first day and another person the next day.....I would have to explain my issues all over again like I had never called or never made a complaint The employees were defensive and argumentative in regards to my complaints and more than unwilling to remedy the situation Constant threats to send me to collections and service suspension, despite never suspending service due to non-paymentThis company makes up [redacted] as they go along No standardization of practices and procedures My lawyer put it like this, oh yes, I hired a lawyer....."We continue to take issue with not only Fleetmatics disingenuous position, but also its method of negotiationNotwithstanding the unreasonable position Fleetmatics continues to take on this matter, it only makes sense for both sides to resolve this matter amicably and without litigation." Dear Sir / Madam: Please see the attached correspondence from my office regarding the My Company matterYour associate has returned none of my or calls THEY DON'T RETURN CALLS EITHERThey said We have the account scheduled to leave our office on Friday for legal placement with an external agencyThe total balance owed on the contract is $2, - I finally hired a lawyer and all of a sudden my account is due to LEAVE OUR OFFICE, DESPITE NOT RETURNING CALLS Fleetmatics said this same this months ago, and months before that....never sent to collections, never suspended service, just threats, threats, threats

BE AWARE of auto renewal on all accounts We established a prepaid year contract that is inclusive of the auto renewal clause FleetMatics will auto renew without out notice The service after the sale is poor I have been pushed from employee to employee which indicates a very high turn over rate

We have resolved the customer’s complaintA customer service representative has attempted to communicate the resolution with the customer multiple times, but as of yet has not heard back from themWe are happy to speak to them and verify that their request has been met

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ We are in communications with the customer and are happy to continue working towards a resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only "communication" we have had from Fleetmatics since we filed this complaint has been our receipt of a letter from an attorney, representing Fleetmatics and their collection agency (Convergent), demanding paymentFleetmatics has continued to ignore our request to provide verification and documentation to support the debt that they claim we oweWe also request explanation for how the alleged debt of $1,that Fleetmatics sought payment for in their "Final Demand Notice" ballooned to $5,that their collection agency and attorney now claim that we owe Based on the foregoing, Fleetmatics does not appear to be "happy to continue working towards a resolution" but rather to be quite happy in continuing to badger our business for moneys that we do not oweWhat reputable business "forces" renewal on dissatisfied customers? Unbelievable So, no, we do not accept Fleetmatic's response to our complaintWe expect Fleetmatics to acknowledge that the contract was terminated on its anniversary date in December, 2014, that our account has been paid in full and to stop all collection activity by their collection agency and/or attorney Final Business Response / [redacted] (4000, 9, 2015/09/02) */ We are open to resolving the customer's concern and have reached out to him in an attempt to do so