Fleetwash of Roanoke, Inc.

Review: Fleetwash, owned by [redacted], was contracted for $250 to pressure wash my home. He came on 7-29-14 and washed my home. At this time my wife and myself both were in the bed with the flu. Two days later, feeling better, I went outside and discovered the bottom vinyl around the bottom of the windows with screws had not been cleaned. I called Mr. [redacted] and at this time he stated "we don't remove the screens unless the customer asks us to." This was the first time I heard this. I contracted and expected for the entire house to be washed.Desired Settlement: A fair resolution would be for Mr. [redacted] to come back and finish the job.

Business

Response:

First if you look at the work order the job for doing the house was $325.00. Mr. [redacted] said he really want it done and can I work with the price. I told him I would from 325.00 to 250.00 for the wash. On the day it was to be wash, Mr. and Miss [redacted] was sick, so we reschedule for 7-29-14. When we finish Mr. [redacted] walk around and talk with us while I was showing him what was done. Mr. [redacted] said everything look OK, but can we get under the bottom pannel of home. We clean it while he was there. When we finish he said everything look OK, that he will tell his daughter or son we done a good job. 3 days later after hard two days of rain he call and said we miss bottom windows can we come back because we didn't take screens out. The only time we ever take screens out is when it is ask by customer. Reason some windows have screen locks on the inside and customer usuly take them out. When I came back we put furniture back on front proch and window had sand from rain in screen. If window had screen in it holding the screen owner should have remove the screws. We wash window with screen and the first time when he check he gave us the OK. He was outside when we finish and check everything and paid us.

No I will not come back because I feel he was unfair about his complaint.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Mr. [redacted] reply contains several false statements. This does not change my complaint that I contracted and paid to have my entire home washed not half of the vinyl on the windows cleaned. My screens can be raised with one hand. I was not advised until 2 days later when I talked with Mr. [redacted] that the customer had to ask to have the window cleaned behind the screens. If I had been advised at the time of the washing I of course would have told him to clean behind screens. The reason I was not advise it would have taken more time. I will now have to have someone else come and finish the job that I contracted and paid to have done.

My complaint has not been satisfied by Mr. [redacted].

Regards,