We have had nothing but bad luck with this companyIt has been problem after problem since we bought a REEM from this companyThey have been out time after time in attempt to fix our heating/cooling systemThey have come out no less than times in less than years, and everytime it has been during at time of year when the weather was less than favorableWe have had to leave our house several times during the winter because our heater wasn't workingWe have two young kids, so this has been a major inconvenienceFinally after many a misdiagnosis, they found that our TXV valve had been soldered shut which had probably caused all the problems from the get goAfter they replaced that, they discovered that the condenser had totally seizedEvery time we have had a problem, they say it will be our last, and it never is What a ongoing nightmareI just want a totally new system from a different company all togetherI am not at all happy about the way this has been handled
We have had nothing but bad luck with this companyIt has been problem after problem since we bought a REEM from this companyThey have been out time after time in attempt to fix our heating/cooling systemThey have come out no less than times in less than years, and everytime it has been during at time of year when the weather was less than favorableWe have had to leave our house several times during the winter because our heater wasn't workingWe have two young kids, so this has been a major inconvenienceFinally after many a misdiagnosis, they found that our TXV valve had been soldered shut which had probably caused all the problems from the get goAfter they replaced that, they discovered that the condenser had totally seizedEvery time we have had a problem, they say it will be our last, and it never is What a ongoing nightmareI just want a totally new system from a different company all togetherI am not at all happy about the way this has been handled